OW Ruby benefits
Aug 18, 2003 | 8:10 am
#1
Original Poster
Join Date: Nov 2002
Location: YVR
Posts: 715
OW Ruby benefits
i have AA Gold. just flew CX on Y. i checked in thru the J counter and got priority luggage tags. is this a benefit of OW Ruby ? i just double-checked and didn't see tha on AA.com or oneworld.com. should i expect it everytime and ask for it if i don't get it next time ?
Aug 18, 2003 | 11:38 am
#2
Join Date: Apr 2003
Location: MEL/LAX
Programs: AAdv GLD(MM), QF LTS, UA MP_nada, HH Gld, SPG, GoldenCircle Jade
Posts: 4,478
Yes you are entitled to it - see link below and selected AA Gold to see your benefits:
http://www.oneworldalliance.com/sate...fm?teamcode=aa
http://www.oneworldalliance.com/sate...fm?teamcode=aa
Aug 19, 2003 | 12:22 am
#5
Join Date: Sep 2002
Location: HEL, Finland
Programs: AY Plat, SK Silver, FB Gold
Posts: 604
Here are my experiences from a RTW in March, when check-in as a Finnair Silver/OW Ruby for Y class:
- Finnair @ HEL and CDG: priority tag given occasionaly
- Qantas @ DRW and SYD: no priority tag
- LAN Chile @ EZE: no priority tag
- BA @ MEX: "You're not allowed to use the J counter if you're flying Y, even if you're OW Ruby. But as there's no passenger waiting behind you, you won't have to change to the other line"
- Finnair @ HEL and CDG: priority tag given occasionaly
- Qantas @ DRW and SYD: no priority tag
- LAN Chile @ EZE: no priority tag
- BA @ MEX: "You're not allowed to use the J counter if you're flying Y, even if you're OW Ruby. But as there's no passenger waiting behind you, you won't have to change to the other line"
Aug 19, 2003 | 2:12 am
#6
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
After a 3-year 'gestation' as a QFF Silver/OW Ruby, I share virtualtroy and JuPe's posts.
J check-in counters, yes, but priority tags, no. Of course, you'll get priority tags if you're travelling J or F.
One exception is BA (as noted), they don't seem to like Rubys polluting their J queues. At LHR, they always have a person at the entrance of the J queue to turn away people, including OW Ruby.
J check-in counters, yes, but priority tags, no. Of course, you'll get priority tags if you're travelling J or F.
One exception is BA (as noted), they don't seem to like Rubys polluting their J queues. At LHR, they always have a person at the entrance of the J queue to turn away people, including OW Ruby.
Aug 20, 2003 | 1:05 am
#7
Join Date: Mar 2002
Programs: QF Platinum (OW Emerald); QF Lifestime Silver; BD Diamond Club Gold (*A Gold)
Posts: 4,786
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Leumas:
One exception is BA (as noted), they don't seem to like Rubys polluting their J queues. At LHR, they always have a person at the entrance of the J queue to turn away people, including OW Ruby.</font>
One exception is BA (as noted), they don't seem to like Rubys polluting their J queues. At LHR, they always have a person at the entrance of the J queue to turn away people, including OW Ruby.</font>
Aug 20, 2003 | 1:51 am
#8
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,583
Priority tags are definitely NOT the official benefit. Having said that, it's mostly up to the mood of the check-in agent. Using the J-counters would increase the chance, but you shouldn't expect it.
On the other hand, J-counters ARE the benefit of OW Ruby. If you are turned away from J-queue, perhaps show a print-out of OW benefit table.
[This message has been edited by fakecd (edited 08-20-2003).]
On the other hand, J-counters ARE the benefit of OW Ruby. If you are turned away from J-queue, perhaps show a print-out of OW benefit table.
[This message has been edited by fakecd (edited 08-20-2003).]
Aug 20, 2003 | 9:57 am
#9
Join Date: Mar 2002
Location: US expat somewhere south of Valpo, Chilezuela
Programs: LATAM Platinum on own dime, LATAM World Elite MC, AA, Booking Level 2, MiClub Lider
Posts: 872
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fakecd:
On the other hand, J-counters ARE the benefit of OW Ruby. If you are turned away from J-queue, perhaps show a print-out of OW benefit table.</font>
On the other hand, J-counters ARE the benefit of OW Ruby. If you are turned away from J-queue, perhaps show a print-out of OW benefit table.</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dear Sirs:
Two weeks ago, I had a very negative experience with your ground staff at LIM after previously having great experiences flying LanChile domestically and internationally where I recently even went out of my way to complete a long survey praising LanChile over the airline (oneworld partner American Airlines) where I currently accumulate my frequent flyer miles.
According to information from oneworld, your own frequent flyer program describing your Premium (oneworld Ruby) level and American Airlines, Ruby members are allowed to use the Business class counter for check in.
On the evening of August 3rd at LIM, this was not only denied to me but done in a rude and condescending manner with the remark that "we no longer honor that card" when showing my AAdvantage Gold/Ruby card to calling another staff member over to explain the "new" policy with me despite the sign saying Premium (Ruby) level members could use that line. I did argue that this was in violation of the oneworld benefits rules and that even their sign permitted their oneworld Ruby level to use that line and the agent's response to that was to say that there was a new sign and to then take his time going back behind the counter to get and replace the sign while the very long regular check in line continued to grow.
Please clarify your current policy by answering two questions:
(1) Can oneworld Ruby members of partner airlines use the LanChile business counter or not?
(2) Can oneworld Ruby members of partner airlines use the LanChile preferred boarding line or not?
If you still follow the benefits rules for Ruby as outlined by oneworld, could you send to me on your corporate letterhead the official Lan Chile policy for each of these two areas to show to uninformed ground staff when necessary?
Sincerely,
Viajero Perpetuo</font>
Two weeks ago, I had a very negative experience with your ground staff at LIM after previously having great experiences flying LanChile domestically and internationally where I recently even went out of my way to complete a long survey praising LanChile over the airline (oneworld partner American Airlines) where I currently accumulate my frequent flyer miles.
According to information from oneworld, your own frequent flyer program describing your Premium (oneworld Ruby) level and American Airlines, Ruby members are allowed to use the Business class counter for check in.
On the evening of August 3rd at LIM, this was not only denied to me but done in a rude and condescending manner with the remark that "we no longer honor that card" when showing my AAdvantage Gold/Ruby card to calling another staff member over to explain the "new" policy with me despite the sign saying Premium (Ruby) level members could use that line. I did argue that this was in violation of the oneworld benefits rules and that even their sign permitted their oneworld Ruby level to use that line and the agent's response to that was to say that there was a new sign and to then take his time going back behind the counter to get and replace the sign while the very long regular check in line continued to grow.
Please clarify your current policy by answering two questions:
(1) Can oneworld Ruby members of partner airlines use the LanChile business counter or not?
(2) Can oneworld Ruby members of partner airlines use the LanChile preferred boarding line or not?
If you still follow the benefits rules for Ruby as outlined by oneworld, could you send to me on your corporate letterhead the official Lan Chile policy for each of these two areas to show to uninformed ground staff when necessary?
Sincerely,
Viajero Perpetuo</font>
Aug 22, 2003 | 4:16 am
#10
Join Date: Mar 2002
Programs: QF Platinum (OW Emerald); QF Lifestime Silver; BD Diamond Club Gold (*A Gold)
Posts: 4,786
Viajero - very sorry to hear of your negative experience with Lan Chile, they're usually the model of good manners and efficiency. Make sure you post the response you get...
Jul 24, 2005 | 1:02 am
#12
Join Date: Jul 2005
Location: ORD
Programs: AA GLD; UA 2P; HHonors GLD; SPG
Posts: 793
Originally Posted by Viajero Perpetuo
In regards to LanChile, I've always had my AA Gold/OW Ruby status respected until a recent very negative experience. I reprint my email to LanChile sent 5 days ago which they still have not (or may never) respond to:
I'm wondering (1) if there was ever a follow-up to your situation and (2) if anybody else has had troubles checking in at the J counter as a OW Ruby in recent years, seeing as priority check-in seems to be the sole advantage of Ruby status?
Jul 24, 2005 | 1:16 am
#13
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
Posts: 6,221
Originally Posted by jakob
i have AA Gold. just flew CX on Y. i checked in thru the J counter and got priority luggage tags. is this a benefit of OW Ruby ? i just double-checked and didn't see tha on AA.com or oneworld.com. should i expect it everytime and ask for it if i don't get it next time ?
Priority baggage isn't a feature of OW at all is it? This is one of the diffs I can see between OW & Star
Jul 24, 2005 | 1:30 am
#15
Suspended
Join Date: Jul 2005
Posts: 62
Originally Posted by Johnosan
Could be just CX being nice as usual. I recently flew J but was able to checkin at F (Emerald status) and the CX agent applied F baggage tags and not the J tags.
On the topic of Oneworld Priority tags, do they actually exist? (like the Star Orange tags?)