<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fakecd:
On the other hand, J-counters ARE the benefit of OW Ruby. If you are turned away from J-queue, perhaps show a print-out of OW benefit table.</font>
In regards to
LanChile, I've always had my AA Gold/OW Ruby status respected until a recent very negative experience. I reprint my email to LanChile sent 5 days ago which they still have not (or may never) respond to:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dear Sirs:
Two weeks ago, I had a very negative experience with your ground staff at LIM after previously having great experiences flying LanChile domestically and internationally where I recently even went out of my way to complete a long survey praising LanChile over the airline (oneworld partner American Airlines) where I currently accumulate my frequent flyer miles.
According to information from oneworld, your own frequent flyer program describing your Premium (oneworld Ruby) level and American Airlines, Ruby members are allowed to use the Business class counter for check in.
On the evening of August 3rd at LIM, this was not only denied to me but done in a rude and condescending manner with the remark that "we no longer honor that card" when showing my AAdvantage Gold/Ruby card to calling another staff member over to explain the "new" policy with me despite the sign saying Premium (Ruby) level members could use that line. I did argue that this was in violation of the oneworld benefits rules and that even their sign permitted their oneworld Ruby level to use that line and the agent's response to that was to say that there was a new sign and to then take his time going back behind the counter to get and replace the sign while the very long regular check in line continued to grow.
Please clarify your current policy by answering two questions:
(1) Can oneworld Ruby members of partner airlines use the LanChile business counter or not?
(2) Can oneworld Ruby members of partner airlines use the LanChile preferred boarding line or not?
If you still follow the benefits rules for Ruby as outlined by oneworld, could you send to me on your corporate letterhead the official Lan Chile policy for each of these two areas to show to uninformed ground staff when necessary?
Sincerely,
Viajero Perpetuo</font>