BKK AA office
Jan 2, 2003 | 8:15 am
#1
Original Poster
Join Date: Nov 2001
Location: NY metro,
Programs: AA EXP, LX travelclub
Posts: 525
BKK AA office
I would like to commend the staff at the AA BKK office for their diligence and professionalism in issuing our RTW tickets. They were extremely capable and resolved some problems that had crept into our itineraries. With such a resource there is no particular need for a BKK travel agent. Now we can just hope that AA springs for a new ticket printer for them and gives them the courtesy of employee numbers so that we can commend them by giving SOS's.
Jan 2, 2003 | 11:01 pm
#2
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,759
Might I ask how you arranged this? I am having trouble finding a Travel Agent in BKK that will talk to me by email and want to arrange my RTW for 2003.
Thanks in advance.
Thanks in advance.
Jan 3, 2003 | 7:48 am
#3
Original Poster
Join Date: Nov 2001
Location: NY metro,
Programs: AA EXP, LX travelclub
Posts: 525
I arranged my itinerary through the U.S. AA RTW desk which is also generally wonderful. I had them clear the itinerary with the rate desk within the week before going to BKK. I had also called the office in BKK to let them know when I would be coming in and they were ready for me when I showed up.
Jan 4, 2003 | 3:13 pm
#5
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
The AA people in BKK are officially employed by CATHAY PACIFIC. So are the ones in HKG. The SIN staff are employed by QF.
These AA offices are "GSAs" and are not directly employees of AA.
If you want to write letters, write to their correct airline employers.
These AA offices are "GSAs" and are not directly employees of AA.
If you want to write letters, write to their correct airline employers.
Jan 4, 2003 | 9:16 pm
#6
Guest
Posts: n/a
This week returned from BKK-HKG-LAX. Deleted a stopover in HKG on an AA award CX ticket. CX could not do anything and referred me to the AA office, where I had to go to get reticketed. So off to Ploenchit Tower on Sumkumvit Rd to the AA offices adjacent to the CX office.
Both were extremely efficient and helpful in getting the job done on the phone and face to face. Amer Airlines was expecially EASY to deal with from the initial contacts regarding the CX award trip ticket. I wish that were true of the other airlines, where I have a million miles to get awards for!
Anyway, it was a pleasent experience and delightful trip.
[This message has been edited by R&R (edited 01-04-2003).]
Both were extremely efficient and helpful in getting the job done on the phone and face to face. Amer Airlines was expecially EASY to deal with from the initial contacts regarding the CX award trip ticket. I wish that were true of the other airlines, where I have a million miles to get awards for!
Anyway, it was a pleasent experience and delightful trip.
[This message has been edited by R&R (edited 01-04-2003).]