Round The Desks
#1
Original Poster
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
Round The Desks
Recently I had this funny experience trying to change the dates on my OWE RTW ticket. On ringing EXP desk, and telling I wanted to change the dates of my travel, without any explanation I was asked to hold and put to RTW desk to join the regular queue. It took 20 minutes but I thought the EXP desk agents handled everything under the earth. This happened twice. Any body else had the same experience?
#3
Join Date: Jan 2001
Location: LAX, HKG
Programs: AA EXPLT, BA Gold, Shang Elite
Posts: 2,228
yes, only RTW desk can do anything regarding RTW reservations.
just curious:
1. what if you call during the time RTW desk is closed?
2. had anyone had a reservation by CX/BA and called EXP desk for changes?
[This message has been edited by pegasus8228 (edited 01-05-2002).]
just curious:
1. what if you call during the time RTW desk is closed?
2. had anyone had a reservation by CX/BA and called EXP desk for changes?
[This message has been edited by pegasus8228 (edited 01-05-2002).]
#4
Original Poster
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pegasus8228:
yes, only RTW desk can do anything regarding RTW reservations.
just curious:
1. what is you call in the time RTW desk is closed?
2. had anyone had a reservation by CX/BA and called EXP desk for changes?</font>
yes, only RTW desk can do anything regarding RTW reservations.
just curious:
1. what is you call in the time RTW desk is closed?
2. had anyone had a reservation by CX/BA and called EXP desk for changes?</font>
It was a CX reservation made thro AA EXP desk.
Just to make it more confusing: Another AAngel finished my reservation change at EXP desk on CX without referring me to RTW desk. They can do it if they WANT to.
#5
Join Date: Sep 1999
Location: New York
Posts: 3,383
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pegasus8228:
1. what if you call during the time RTW desk is closed?
</font>
1. what if you call during the time RTW desk is closed?
</font>
I am fairly certain for RTW, you can also ask your travel agent to make a booking, too.
Since I have access to JL's system, I usually make a booking myself, cancel and change dates whenever I want... so long as JL's system is not down. It's a CX-stock ticket.
#6
Join Date: May 2001
Location: New York, NY USA; EXP-AA; Premier United
Posts: 102
I asked when I first hit EXP (mid-December 2001) and they said yes, they could handle RTW tickets.
I felt, however, that there was someone just off of the line (say a supervisor or a trainer) giving answers to the actual agent.
Could've been wrong but after working call centers in college...well.....
Flake
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Travel light, travel cheap, travel often
I felt, however, that there was someone just off of the line (say a supervisor or a trainer) giving answers to the actual agent.
Could've been wrong but after working call centers in college...well.....
Flake
------------------
Travel light, travel cheap, travel often