Round The Desks

Old Jan 4, 02, 6:53 pm
  #1  
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Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
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Round The Desks

Recently I had this funny experience trying to change the dates on my OWE RTW ticket. On ringing EXP desk, and telling I wanted to change the dates of my travel, without any explanation I was asked to hold and put to RTW desk to join the regular queue. It took 20 minutes but I thought the EXP desk agents handled everything under the earth. This happened twice. Any body else had the same experience?
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Old Jan 4, 02, 8:50 pm
  #2  
 
Join Date: Dec 2001
Posts: 336
I had the same experience. Only the RTW desk can handle matters pertaining to a RTW ticket. EXP desk can't touch it. Also applies to tickets booked by the promotions desk such as senior coupons.
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Old Jan 4, 02, 9:55 pm
  #3  
 
Join Date: Jan 2001
Location: LAX, HKG
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yes, only RTW desk can do anything regarding RTW reservations.

just curious:
1. what if you call during the time RTW desk is closed?
2. had anyone had a reservation by CX/BA and called EXP desk for changes?

[This message has been edited by pegasus8228 (edited 01-05-2002).]
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Old Jan 5, 02, 6:35 am
  #4  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pegasus8228:
yes, only RTW desk can do anything regarding RTW reservations.

just curious:
1. what is you call in the time RTW desk is closed?
2. had anyone had a reservation by CX/BA and called EXP desk for changes?
</font>
RTW desk was open and luckily Jeannie answered
It was a CX reservation made thro AA EXP desk.
Just to make it more confusing: Another AAngel finished my reservation change at EXP desk on CX without referring me to RTW desk. They can do it if they WANT to.
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Old Jan 5, 02, 11:23 am
  #5  
 
Join Date: Sep 1999
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pegasus8228:
1. what if you call during the time RTW desk is closed?
</font>
Regional AA offices like Tokyo and Hong Kong or Bangkok can change dates, don't they?

I am fairly certain for RTW, you can also ask your travel agent to make a booking, too.

Since I have access to JL's system, I usually make a booking myself, cancel and change dates whenever I want... so long as JL's system is not down. It's a CX-stock ticket.
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Old Jan 5, 02, 11:43 pm
  #6  
 
Join Date: May 2001
Location: New York, NY USA; EXP-AA; Premier United
Posts: 102
I asked when I first hit EXP (mid-December 2001) and they said yes, they could handle RTW tickets.

I felt, however, that there was someone just off of the line (say a supervisor or a trainer) giving answers to the actual agent.

Could've been wrong but after working call centers in college...well.....

Flake

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