Thread: Round The Desks
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Old Jan 5, 02, 11:43 pm
  #6  
flake
 
Join Date: May 2001
Location: New York, NY USA; EXP-AA; Premier United
Posts: 102
I asked when I first hit EXP (mid-December 2001) and they said yes, they could handle RTW tickets.

I felt, however, that there was someone just off of the line (say a supervisor or a trainer) giving answers to the actual agent.

Could've been wrong but after working call centers in college...well.....

Flake

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