OneWorld (AA?) helpdesk
May 10, 2001 | 6:52 am
#1
Original Poster
Join Date: Nov 2000
Location: Pennsylvania
Programs: ConciergeKey 4MM, Bonvoy Titanium, Hyatt Globalist
Posts: 440
OneWorld (AA?) helpdesk
Some months ago I received a letter from AA (although on a OW letterhead) telling me that as one of their more frequent OW customers, I could have access to a OW helpdesk (operated, I assume, by AA). They kindly enclosed a prepaid MCI calling card. Anyhow, I have since lost the letter and the phone number. Does anyone on this hallowed board happen to remember the number? Do any of you have any experience with using this number?? I would be nice to have an effective resource for OW questions or issues.
Many thanks!
Many thanks!
May 10, 2001 | 9:57 am
#4
Original Member
Join Date: May 1998
Location: HKG
Programs: BA GGL, CX DM, AA LT GO, Marriott LT Titanium, Shangri-La DM, Hyatt Globalist, Hilton DM
Posts: 2,030
i also got one of those a couple of months ago, but from CX...saying it's an oneworld helpdesk, etc..but it's just the normal MPO service center number, as far as i remember...
May 23, 2001 | 7:10 am
#5
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
Just to reconfirm I called AA RTW desk Answered by Stan in 3 rings Gave euro fares for 3 continents from Spain immediately 3561 euros for business class works out at about 3000 US dollars Cheaper than France. Tickets can be issued here for origination in Spain
May 23, 2001 | 7:42 pm
#6
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
Just to continue. Called Stan with a complicated itinerary. He worked with me for 10 minutes, gave me a reservation reference, FAXed me the final routing within 10 minutes and AA rate desk came back within 2 hours with a rate of $ 330 with all taxes three continents Biz class.How neat. United and *A can you ever match this? nO harm trying. Start a RTW desk with specialists like Stan working that line not some disgruntled dont care person
May 24, 2001 | 2:14 am
#7
Join Date: May 2001
Location: MI, USA
Posts: 154
I have had varied luck with the OW RTW agents. Some are very experienced, know the rules both current and from the past year (since tix from up to a yr can be changed, etc.), etc. I was able to get quotes on specific itiniraries and general open segments within minutes.
With another agent, recently, I had to read her the rules - she said I could not have more than 3 stopovers, said they do not have direct flts from LAX-LHR on AA, said they would count even a single transcon flt with a single flt number SFO-YYZ or SJC-YYZ as two segments, etc. After three corrections (each time she had to go off and get the problem fixed), her excuse was that she was rusty (I think she joined the desk recently and was away duringt internal training on new rules).
With another agent, recently, I had to read her the rules - she said I could not have more than 3 stopovers, said they do not have direct flts from LAX-LHR on AA, said they would count even a single transcon flt with a single flt number SFO-YYZ or SJC-YYZ as two segments, etc. After three corrections (each time she had to go off and get the problem fixed), her excuse was that she was rusty (I think she joined the desk recently and was away duringt internal training on new rules).