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Originally Posted by Mwenenzi
(Post 36862459)
What is your route?
Those QF reps may be outsouced baggage handling and checkin. All QF lounges are out sourced and not operated by Qantas, so f&b only. Large AU airports can have a QF service desk. Ticketing issues are something that airport people in QF uniforms may not do. Ticketing is a separate functon. At some QF airports thay tell you to phone Qantas if any problems. QF phone agents in Manilia, Fiji, Capetown, Auckland and Hobart. You will not get to talk to Hobart:-for QF top teir only. But senior QF managament contine to get big $$$ bonus. Departure is in a few weeks, so very little time for sched changes, and I don't currently plan on making any notable changes to the ticket, so should be okay. Curious if Oneworld Emerald status non-QF gets me through to a decent contact center? - Or am I a mere mortal with QF? |
Originally Posted by rob_88
(Post 36861538)
I just booked a DONE3 through the Oneworld booking tool - was surprisingly quick and easy. What was weird is that it ticketed on Qantas 081- Stock, even though there's no QF legs in there? I'm not particularly bothered, but seems a bit weird to me.
Does ticketing carrier actually make any difference? - Or is it just that I have to phone QF if I want to make changes etc? Yes, ticketing carrier makes a difference, especially the carrier imposed charges. |
Originally Posted by rob_88
(Post 36866801)
Passing through OSL, HEL, SIN, HND, SFO, LAS and DFW. At least SIN, HND and SFO have some kind of QF ticketing-(ish) presence. As for the rest of the segments: in my experience, AY tends to be okay about day of departure stuff when it's under airport control. Hopefully all will be fine :)
Departure is in a few weeks, so very little time for sched changes, and I don't currently plan on making any notable changes to the ticket, so should be okay. Curious if Oneworld Emerald status non-QF gets me through to a decent contact center? - Or am I a mere mortal with QF? |
I had (wrongly?) assumed that my ticketing carrier defaulted to the first carrier, or first significant (long haul) carrier?
Seems I could just phone AA or BA and ask them to ticket. That said, part of my reason for doing a DONE is to collect a few more BA tier points and to trigger Emerald for Life. So, having my ticket plated on non BA/AA/IB stock may actually help force a 'distance based' calculation vs revenue based miles/tier points. Will see how this tradeoff lands ... |
Apologies if this is the wrong thread but I can't find where to post this question.
If I book a RTW ticket with AY as the issusing carrier, and I credit the points to BA, will that mean I will get the AY distance to tier mile conversion for all my flights or just the ones with AY (i.e. is operating carrier more important than marketing carrier). And if I credit the points to AY, will I get the points based on spend or on distance flown on non-AY operated flights? |
Originally Posted by Sparth3103
(Post 36871225)
Apologies if this is the wrong thread but I can't find where to post this question.
If I book a RTW ticket with AY as the issusing carrier, and I credit the points to BA, will that mean I will get the AY distance to tier mile conversion for all my flights or just the ones with AY (i.e. is operating carrier more important than marketing carrier). And if I credit the points to AY, will I get the points based on spend or on distance flown on non-AY operated flights? Would ask this in the British Airways forum. I am very sure CWS or KARFA will reply promptly. With the new rules they just introduced, spins my head. |
Thanks, will do!
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Originally Posted by Sparth3103
(Post 36871225)
Apologies if this is the wrong thread but I can't find where to post this question.
If I book a RTW ticket with AY as the issusing carrier, and I credit the points to BA, will that mean I will get the AY distance to tier mile conversion for all my flights or just the ones with AY (i.e. is operating carrier more important than marketing carrier). And if I credit the points to AY, will I get the points based on spend or on distance flown on non-AY operated flights? |
I thought I’d share my experience booking my 4th Oneworld Classic flight itinerary this week. We have a son in London and a daughter in New York, thus we travel a lot. We sometimes do a paid RTW in between to rack up points and status and this year thanks to our recent RTW booked through AA, I’ve attained Platinum with Qantas and my husband has Platinum Pro with AA. Given that Qantas is devaluing their points after 5 August this year I thought we’d squeeze one more business class OWA trip in while I have access to the premium call centre. I spent two full days planning route after route, trying to find enough business class award flights to get us to the places we wanted to go. This is the itinerary I ended up with.
SYD-LAX (XO) -PDX- (XO) LAX-HND (XO) -BKK (XO) -HEL-LHR (XO)-PER-SYD 34,612 miles Upon request Qantas released 2 x business class seats SYD-LAX (a month in US with family) then the Portland leg for a couple of weeks in Canada. Transiting back through LAX to a short stopover in Tokyo, then down to BKK when we will take separate positioning flights back to Sydney to spend Christmas before flying back to BKK in April to resume the OWA itinerary and transit HEL to London (Europe) to spend 3 months before coming back home. I have booked dummy dates for the BKK-HEL-LHR-PER-SYD and plan to change those dates as soon as the flights become available for April/May and before my Platinum status runs out (in October this year). I hope to again request the release of 2 x QF business seats for the LHR-PER-SYD (alt. LHR-SIN-SYD). The other Finnair flights seem to have reasonable availability if I get in quickly. I have to say that with Platinum status the entire booking process is a completely different ball game. Hitherto I have had no status and even with all the flight availability checked in advance, every single time was an exercise in anger management and frustration. Having access to the premium team – people who actually know what they are doing and are happy to actually do it for you! It was, believe it or not, a pleasant experience! The whole itinerary took just under 2 hours to book and ticket! But my real problem here is that the LAX-HND on AA has only econ availability. Does anyone have any suggestions as to how I could find business award availability on this leg? I have put flight alerts into EF for several AA flights on and around the required date and it shows JAL flights but not award availability. Worst case scenario, could we request a points upgrade closer to the time using my husband’s account as Plat Pro? Can that be done if it’s a qantas booked OWA itinerary? Hoping to get some more experienced minds to give me some advice? |
Is this a oneworld classic award, pye1201? If so, that's a Qantas-specific product and is probably best suited to the QF forum?
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Originally Posted by pye1201
(Post 36873816)
I thought I’d share my experience booking my 4th Oneworld Classic flight itinerary this week. We have a son in London and a daughter in New York, thus we travel a lot. We sometimes do a paid RTW in between to rack up points and status and this year thanks to our recent RTW booked through AA, I’ve attained Platinum with Qantas and my husband has Platinum Pro with AA. Given that Qantas is devaluing their points after 5 August this year I thought we’d squeeze one more business class OWA trip in while I have access to the premium call centre. I spent two full days planning route after route, trying to find enough business class award flights to get us to the places we wanted to go. This is the itinerary I ended up with.
<snip>
Originally Posted by danger
(Post 36873941)
Is this a oneworld classic award, pye1201? If so, that's a Qantas-specific product and is probably best suited to the QF forum?
As such rules are not like the cash paid Oneworld products. Getting business award vs D class a very different problem. AFF thread-->Oneworld Classic Flight Reward Discussion - The Definitive Thread |
Thank you - you're right. I will repost on the correct thread! Apologies for wasting anyone's time!!
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£502 extra YQ tax OSL vs ARN??
Hello community, I'm hoping to book my first DONE5 tomorrow, if I can beat an imminent ticket deadline! I'm wondering if anyone can help with a YQ conundrum..
The AA RTW team have quoted me £5419 base fare + £1768 taxes and surcharges for ARN-MADx-BOG surface BAQ-MIA-MIA-LAX-HND-BKK-CMB-BOM-LHR-NBO-LHR-ARN However when we switch to departure to/from OSL, they quoted £4719 (great!) plus £2270 taxes and surcharges (booo, thats £502 more!). I cannot find any reason for this extra YQ.As far as I can see, Iberia charge the same YQ to BOG from both OSL and ARN, and I believe it's the same YQ for NBO to both OSL and ARN coming home with BA. The online booking tool shows a much lower tax and surcharge fare figure (approx £500 less), but I cant get it to book my itinerary. Any thoughts on how to get past this extra £502? Would it be lower booked through IB themselves, or another airline? Many thanks in advance, Giles_G |
Originally Posted by wandering_fred
(Post 36832997)
When asked to reticket to KUL-HKG(9 hour layover)-CMB(stop)-NRT, the TA has received a great deal of grief (including trying to enforce the GLOB34 distance limit) from the airline (either CX or her reservation system (Galileo)).
Is the re-issue via HKG legitimate?
Originally Posted by rob_88
(Post 36868385)
I had (wrongly?) assumed that my ticketing carrier defaulted to the first carrier, or first significant (long haul) carrier?
Seems I could just phone AA or BA and ask them to ticket. That said, part of my reason for doing a DONE is to collect a few more BA tier points and to trigger Emerald for Life. So, having my ticket plated on non BA/AA/IB stock may actually help force a 'distance based' calculation vs revenue based miles/tier points. Will see how this tradeoff lands ... The ticket stock is irrelevant for the purposes of crediting AA/IB/BA flights to BA. AA/IB/BA flights ticketed on non-AA/IB/BA ticket stock will still credit as fare-based rather than distance-based.
Originally Posted by Sparth3103
(Post 36871225)
If I book a RTW ticket with AY as the issusing carrier, and I credit the points to BA, will that mean I will get the AY distance to tier mile conversion for all my flights or just the ones with AY (i.e. is operating carrier more important than marketing carrier). And if I credit the points to AY, will I get the points based on spend or on distance flown on non-AY operated flights?
Originally Posted by Alan T
(Post 36871302)
No, if you credit to BA you will get the TPs credited in line with BAC rules for each airline/codeshare (I’m assuming you mean post April 1st, but current crediting is the same under the current rules) the grey area being how AA or BA sectors will credit?
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[QUOTE=madrooster;36881576
See above. BA/AA/IB flight (whether prime or codeshare) will credit as spend-based and everyone else will credit as distance-based.[/QUOTE] That’s what I’d expect but wasn’t sure if BAC would have access to the full fare data to make that calculation if not booked with them? |
I'm sure there's data sharing.
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Originally Posted by Alan T
(Post 36883568)
That’s what I’d expect but wasn’t sure if BAC would have access to the full fare data to make that calculation if not booked with them?
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Originally Posted by Sparth3103
(Post 36885240)
Yes, that is the real question here. Will BAC be able to to see the total cost of the ticket if they are the issuing carrier, and therfore will they only give TP based on spend? If so,it would be pointless crediting to them, or using them as the issuing carrier.
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Originally Posted by Alan T
(Post 36883568)
That’s what I’d expect but wasn’t sure if BAC would have access to the full fare data to make that calculation if not booked with them?
Thus, airlines know the fare value of each ticket coupon the moment the ticket is issued. The backend data for all this is all filed with ATPCO by the airlines. The ticket stock is irrelevant for this reason - regardless of ticket stock, when a ticket is issued, the proration of the fare across the coupons is known. The marketing carrier then reports this data in the earn files to whoever the FFP is, if they have an agreement to report such data. AA obviously has agreements with BA/IB to report the data to them and vice versa.
Originally Posted by izzik
(Post 36883911)
I'm sure there's data sharing.
Originally Posted by Sparth3103
(Post 36885240)
Yes, that is the real question here. Will BAC be able to to see the total cost of the ticket if they are the issuing carrier, and therfore will they only give TP based on spend? If so,it would be pointless crediting to them, or using them as the issuing carrier.
Originally Posted by rob_88
(Post 36885954)
I've got a QF plated DONE with an AA segment. From AA's MMB flow I can get a full fare and taxes breakdown, so I assume data sharing happens between all OW carriers on these regardless of ticketing carrier. Given how tightly coupled AA and BA's revenue based points systems are, I suspect BA will get segment based fare costs pretty easily. That said, I'll be crediting this to BA when I fly in a couple months, so will report back.
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Originally Posted by Giles_G
(Post 36878488)
Hello community, I'm hoping to book my first DONE5 tomorrow, if I can beat an imminent ticket deadline! I'm wondering if anyone can help with a YQ conundrum..
The AA RTW team have quoted me £5419 base fare + £1768 taxes and surcharges for ARN-MADx-BOG surface BAQ-MIA-MIA-LAX-HND-BKK-CMB-BOM-LHR-NBO-LHR-ARN However when we switch to departure to/from OSL, they quoted £4719 (great!) plus £2270 taxes and surcharges (booo, thats £502 more!). I cannot find any reason for this extra YQ.As far as I can see, Iberia charge the same YQ to BOG from both OSL and ARN, and I believe it's the same YQ for NBO to both OSL and ARN coming home with BA. The online booking tool shows a much lower tax and surcharge fare figure (approx £500 less), but I cant get it to book my itinerary. Any thoughts on how to get past this extra £502? Would it be lower booked through IB themselves, or another airline? Many thanks in advance, Giles_G Hi Giles_G The same routing from Oslo, just been told by British Airways that you are not allowed hitting London 2 times, they see it as backtracking (unable to price in Amadeus). While the exact same route in Travelport is pricing it, but unable to store the fare, reason, exceeds more then 20 taxes (must be done manually. so no guaranteed quote). Created also on the RTW tool, valid routing but unable to price it because the flight from Miami to Los Angeles is in Y. Any experts on this issue? Giles_G thanks for your patience. Any experts on this issue? regards |
Originally Posted by dutch_122
(Post 36886785)
The same routing from Oslo, just been told by British Airways that you are not allowed hitting London 2 times, they see it as backtracking (unable to price in Amadeus).
While the exact same route in Travelport is pricing it, but unable to store the fare, reason, exceeds more then 20 taxes (must be done manually. so no guaranteed quote). Created also on the RTW tool, valid routing but unable to price it because the flight from Miami to Los Angeles is in Y. Any experts on this issue? Giles_G thanks for your patience. Any experts on this issue? regards EU/UK-South America-North America-Asia-UK/EU-Africa-EU For ARN-MADx-BOG surface BAQ-MIA-MIA-LAX-HND-BKK-CMB-BOM-LHR-NBO-LHR-ARN try BOM-DOH-NBO |
Originally Posted by rob_88
(Post 36885954)
I've got a QF plated DONE with an AA segment. From AA's MMB flow I can get a full fare and taxes breakdown, so I assume data sharing happens between all OW carriers on these regardless of ticketing carrier. Given how tightly coupled AA and BA's revenue based points systems are, I suspect BA will get segment based fare costs pretty easily. That said, I'll be crediting this to BA when I fly in a couple months, so will report back.
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Thanks so much for your thoughtful reply Mwenenzi . I am thinking its just about OK because:
a. its not using the same two airports in the same direction (e.g. LHR-DOH twice) b. Its not stopping in the same origin country more than once (ie. Sweden or Norway) c. Its still only 2 stopovers within the origin continent d. as you say I believe there is an exception where you are allowed to cross from Europe/ME to Africa once in each direction (see shouty rule quote below) "ONLY ONE INTERCONTINENTAL DEPARTURE AND ONE INTERCONTINENTAL ARRIVAL PERMITTED IN EACH CONTINENT EXCEPT AS FOLLOWS - 1. TWO PERMITTED IN NORTH AMERICA. 2. TWO PERMITTED IN ASIA. 3. TWO PERMITTED IN EUROPE/MIDDLE EAST FOR TRAVEL TO/FROM/VIA AFRICA. IF TRAVEL IS TO/FROM EUROPE IN BOTH DIRECTIONS ITINERARY MAY NOT INCLUDE MAURITIUS/SOUTH AFRICA." The AA desk did OK this itinerary. However, it may be that you are meant to come back to your origin airport straight after the trip south? (I can't see this in the rules though, therefore dare I say the BA desk may have been wrong? We will find out.. ) |
I am trying to book a DONE3 xTYO.
First leg is on JL from HND to BKK. First long-haul/intercontinental routing is BKK-xHKG-oLAX on CX. I contacted CX in Tokyo but they said to contact JAL as they are the carrier on the first leg. How do I get this ticketed? Call JAL in the U.S.? Use the AA RTW desk, perhaps? |
Originally Posted by Always Flyin
(Post 36888248)
I am trying to book a DONE3 xTYO.
First leg is on JL from HND to BKK. First long-haul/intercontinental routing is BKK-xHKG-oLAX on CX. I contacted CX in Tokyo but they said to contact JAL as they are the carrier on the first leg. How do I get this ticketed? Call JAL in the U.S.? Use the AA RTW desk, perhaps? |
Originally Posted by Mwenenzi
(Post 36887529)
Don't have access to full rules but the first LHR may not be allowed, unless some exception.
EU/UK-South America-North America-Asia-UK/EU-Africa-EU For ARN-MADx-BOG surface BAQ-MIA-MIA-LAX-HND-BKK-CMB-BOM-LHR-NBO-LHR-ARN try BOM-DOH-NBO Mwenenzi, Thank you. Routing below. For OSL-MAD-BOG surface BAQ-MIA-LAX-HND-BKK-CMB-BOM-DOH-NBO-DOH-LHR-OSL (also when travelling NBO-DOH-LHR-OSL) prices it as DGLOB34. What i am missing here? British Airways confirmed again today not valid backtracking story (even with the screenshot from Oneworld RTW tool). American Airways very firm valid. Qatar Airways hesitating, but also valid as long it does autoprice. Iberia no comment, useless. regards |
What are the experiences with refunding ongoing DONEx ticket? Can they (e.g. QF) calculate the remaining amount easily, and are there any pitfalls apart from the 5% fee? I'd like to ask how they calculate it in the first place but :-)
We have done EUR-APAC-ASIA legs with ASIA-to-NA, local NA, and back to EU flights remaining and for our travel needs, cancelling the ticket is a viable option. |
Originally Posted by dutch_122
(Post 36889996)
American Airways very firm valid.
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Originally Posted by ojala
(Post 36891505)
What are the experiences with refunding ongoing DONEx ticket? . . . We have done EUR-APAC-ASIA legs with ASIA-to-NA, local NA, and back to EU flights remaining and for our travel needs, cancelling the ticket is a viable option.
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Originally Posted by Dr. HFH
(Post 36891653)
Not really viable. If you fail to complete your ticket, the airline has the right to reprice the flights you did take as a series of one-way flights, undoubtedly much more expensive than the cost of your DONEx ticket. If your situation is that you don't need the remaining flights, you may want to fly them anyway, both to earn the extra miles and to avoid oppressive repricing by the rules. If you can't fly the remaining flights, I would suggest changing the dates to as far out as you can then just don't fly them. It's very unlikely that the airline will realize that you never completed the ticket, and anecdotal evidence in various FT threads confirms this.
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Originally Posted by Calchas
(Post 36892083)
(It's never been clear to me that the airline has the "right" to do this. I find it hard to imagine a judge in a small claims court in the UK enforcing such a claim against a consumer. To believe that such a right existed, I would want to see unambiguous wording in a contract of carriage and a history of case law supporting that such a right was actually enforceable. In any case, I have dropped dozens of sectors in my time and never once heard anything about it.)
For partially used transportation the refund if any will be the difference between the fare paid and the fare for the transportation used less the fee specified in (1) above. The reference to "fare for the transportation used" can only be the point-to-point fare because if you don't fly the entire itinerary, you are not eligible for a DONEx fare. See the relevant part of rule 4(c): Travel may originate at any point for which fares are published and must terminate at the same point . . . . Think that you can beat them on this? Give it a shot and let us know how it turns out! I stand by my previous recommendation, -- move the dates out as far as possible on flights that are not going to be flown and then just forget about it. It would be almost impossible for the airlines to find you. And there's always the possibility that you may find a use for those segments at some point in the future before the ticket expires. |
Originally Posted by Dr. HFH
(Post 36892155)
The reference to "fare for the transportation used" can only be the point-to-point fare because if you don't fly the entire itinerary, you are not eligible for a DONEx fare.
In any case, I won't change my mind until I see BA vs FlyerTalker cited with approval by a senior court. |
Originally Posted by Dr. HFH
(Post 36892155)
I stand by my previous recommendation, -- move the dates out as far as possible on flights that are not going to be flown and then just forget about it. It would be almost impossible for the airlines to find you. And there's always the possibility that you may find a use for those segments at some point in the future before the ticket expires.
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Originally Posted by Calchas
(Post 36892308)
In any case, I won't change my mind until I see BA vs FlyerTalker cited with approval by a senior court.
But by all means, stick to your guns! And let us know how it turns out!! |
Having an issue with availability on a specific Cathay flight. Expert Flyer showing loads of availability, but AA RTW desk can't see it. I have 4 Cathay segments and 3 of them were fine (lots of availability seemingly matching what I was seeing on Expert Flyer). The one causing issue is CTS-HKG on 26 June. Expert Flyer shows D7 but AA were only seeing 1 seat.
Is there any other way of checking availability other than just calling AA to check it every now and then? |
Originally Posted by Padkir
(Post 36895859)
Having an issue with availability on a specific Cathay flight. Expert Flyer showing loads of availability, but AA RTW desk can't see it. I have 4 Cathay segments and 3 of them were fine (lots of availability seemingly matching what I was seeing on Expert Flyer). The one causing issue is CTS-HKG on 26 June. Expert Flyer shows D7 but AA were only seeing 1 seat.
Is there any other way of checking availability other than just calling AA to check it every now and then? https://www.flyertalk.com/forum/onew...king-tool.html |
Availability and what is available for purchase are two separate things. Airlines may choose to block inventory for yield management purposes, for example, which is impossible for Expertflyer to verify. Stop making the false connection that what you see in EF equals what is available for your RTW ticket. We all recognize that these tickets can deliver value that outpaces buying point to point tickets. Why would the airline allow all of the available inventory to go to these discounted fare products? There are many types of discounts in play for airlines and they have to figure out what maximizes their revenue and fills their planes.
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And I have encountered married segment issues with
AA, AS and CX when trying to get a TA to build a DONEx ticket. Specifically: DEN to TUS not wanting to go through PHX and KUL to CMB where a long transfer time (10-12 hours) was desired in HKG Did not improve my disposition or my wandering Fred |
Originally Posted by izzik
(Post 36897107)
Availability and what is available for purchase are two separate things. Airlines may choose to block inventory for yield management purposes, for example, which is impossible for Expertflyer to verify. Stop making the false connection that what you see in EF equals what is available for your RTW ticket. We all recognize that these tickets can deliver value that outpaces buying point to point tickets. Why would the airline allow all of the available inventory to go to these discounted fare products? There are many types of discounts in play for airlines and they have to figure out what maximizes their revenue and fills their planes.
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Originally Posted by Padkir
(Post 36895859)
Having an issue with availability on a specific Cathay flight. Expert Flyer showing loads of availability, but AA RTW desk can't see it. I have 4 Cathay segments and 3 of them were fine (lots of availability seemingly matching what I was seeing on Expert Flyer). The one causing issue is CTS-HKG on 26 June. Expert Flyer shows D7 but AA were only seeing 1 seat.
Is there any other way of checking availability other than just calling AA to check it every now and then? |
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