Why Fare Discrepancy Between Online Planner & RTW Desk
Apr 26, 2012 | 8:06 am
#1
Original Poster
Join Date: May 2000
Location: Miami 7-Million Miler EXP
Posts: 829
Why Fare Discrepancy Between Online Planner & RTW Desk
Tried to book DONE04 ex-AMM online. Got to the pricing page but unable to ticket after entering CC info. When I set up itinerary over the phone with RTW desk, pricing is $500 more.
AMM-DXB-LHR-LAX-MIA-DFW-PSP-DFW-MIA-BOS-NRT-BKK-HKG-AKL-MEL-LHR-AMM
Fare from Online Planner; $7,193.00 + 982.10 taxes = 8,175.10 USD
AA RTW desk $8,545.64 Canadian $$ ($US 8,665.92)
Just curious -- BA fuel surcharges???
AMM-DXB-LHR-LAX-MIA-DFW-PSP-DFW-MIA-BOS-NRT-BKK-HKG-AKL-MEL-LHR-AMM
Fare from Online Planner; $7,193.00 + 982.10 taxes = 8,175.10 USD
AA RTW desk $8,545.64 Canadian $$ ($US 8,665.92)
Just curious -- BA fuel surcharges???
Apr 27, 2012 | 1:08 am
#3
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
When I set up itinerary over the phone with RTW desk, pricing is $500 more.
I had an ex-ICN DONE3 (ICN-NRT-DFW-ANC-DFW-ATL-ORD-SFO-JFK-FCO-MAD-LHR-DXB-LHR-SIN-HND-GMP) which failed to ticket via the tool. Ended up setting up the booking with the AA RTW desk and using a travel agent in Canada to ticket. AA quoted $400 more then the tool had. http://www.flyertalk.com/forum/onewo...confusion.html
Apr 27, 2012 | 7:46 am
#4
Original Poster
Join Date: May 2000
Location: Miami 7-Million Miler EXP
Posts: 829
I had same experience on a DONE03 ex-AMM I booked last fall; i.e., couldn't book with online tool (got to CC page then error message) & booked with AA RTW at higher fare.
Apr 27, 2012 | 9:09 am
#5
Join Date: Nov 2010
Location: DFW
Programs: AA PLT; SPG PLT
Posts: 326
I had this same experience booking a DONE4 ex-AMM. But I did eventually tinker with the itinerary enough until the online tool finally accepted it.
It was far cheaper to pay the re-ticketing fee to change it back to what I wanted originally than it was to pay what the RTW desk was quoting.
That said, is the MEL-LHR-AMM at the end legal if you already did DXB-LHR-LAX at the beginning?
It was far cheaper to pay the re-ticketing fee to change it back to what I wanted originally than it was to pay what the RTW desk was quoting.
That said, is the MEL-LHR-AMM at the end legal if you already did DXB-LHR-LAX at the beginning?
Apr 27, 2012 | 9:57 am
#6
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
I had this same experience booking a DONE4 ex-AMM. But I did eventually tinker with the itinerary enough until the online tool finally accepted it.
It was far cheaper to pay the re-ticketing fee to change it back to what I wanted originally than it was to pay what the RTW desk was quoting.
It was far cheaper to pay the re-ticketing fee to change it back to what I wanted originally than it was to pay what the RTW desk was quoting.
Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply.
Apr 28, 2012 | 7:24 am
#7
Join Date: Nov 2010
Location: DFW
Programs: AA PLT; SPG PLT
Posts: 326
I changed it after I had already started a few flights. AA only charged me the $150 re-ticketing fee.
Apr 28, 2012 | 8:07 am
#8
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Was your first segment an AA flight number?
What kind of issues prevented you from booking through the online tool? And, when was this booking done? In the past 7 months?
My itin is a AONE4 using all 16 segments on RJ, BA, CX and QF flights. I have one surface segment AYQ-PER even though rules say I can book it - no biggie as the flight is only Y and only $219.
AMM-DXB-LHR-HKG-DEL-HKG-HKT-HKG-SYD-AYQ-PER-BNE-MEL-LAX-LHR-FCO-AMM
I have no LAN segments which others had indicated caused problems and no AA flights, which I am wondering might cause problems.
Any insights from you or others would be helpful. Thx
What kind of issues prevented you from booking through the online tool? And, when was this booking done? In the past 7 months?
My itin is a AONE4 using all 16 segments on RJ, BA, CX and QF flights. I have one surface segment AYQ-PER even though rules say I can book it - no biggie as the flight is only Y and only $219.
AMM-DXB-LHR-HKG-DEL-HKG-HKT-HKG-SYD-AYQ-PER-BNE-MEL-LAX-LHR-FCO-AMM
I have no LAN segments which others had indicated caused problems and no AA flights, which I am wondering might cause problems.
Any insights from you or others would be helpful. Thx
Apr 28, 2012 | 10:40 pm
#9
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,139
Do you mean the $125 re-route fee? There shouldn't be a re-ticketed fee, aside from the $15 or whatever nuisance fee AA charges non-EXP to issue tickets.
Apr 29, 2012 | 11:30 am
#11
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 12,540
Good to know! Is the difference in taxes/fees? The on-line tool will show the taxes and fees, and the RTW desk can be coaxed into reading them out (but they don't seem to like it). Sounds like it might be useful to do this to figure out what accounts for the difference.
Also make sure that any LHR transits are noted as such by the RTW desk and not inadvertently being treated as stopovers, thereby incurring UK APD fees.
Apr 29, 2012 | 3:06 pm
#12
Original Poster
Join Date: May 2000
Location: Miami 7-Million Miler EXP
Posts: 829
In my experience the AA rates desk (which I believe is no longer in Dublin as that office has been/is being closed) tends of late to include more BA YQ charges than you may see online. I'd query them about the fuel surcharge numbers - YQ or YR in the "taxes" - to see if that's the case.
Also make sure that any LHR transits are noted as such by the RTW desk and not inadvertently being treated as stopovers, thereby incurring UK APD fees.
Also make sure that any LHR transits are noted as such by the RTW desk and not inadvertently being treated as stopovers, thereby incurring UK APD fees.
As an aside, Stan told me today my ticket would be sent to the rate desk in FIJI! If I heard him right.
Apr 30, 2012 | 12:18 am
#13
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,139
In my experience the AA rates desk (which I believe is no longer in Dublin as that office has been/is being closed) tends of late to include more BA YQ charges than you may see online. I'd query them about the fuel surcharge numbers - YQ or YR in the "taxes" - to see if that's the case.
Also make sure that any LHR transits are noted as such by the RTW desk and not inadvertently being treated as stopovers, thereby incurring UK APD fees.
Also make sure that any LHR transits are noted as such by the RTW desk and not inadvertently being treated as stopovers, thereby incurring UK APD fees.