Marked difference in F Lounge treatment
#1
Original Poster
Join Date: Jan 2012
Location: BNE
Programs: QF WP, VA P
Posts: 16
Marked difference in F Lounge treatment
Am OWE and over the past fortnight have flown to Hong Kong, London and Shanghai flying Qantas business and lastly Dragonair.
The difference between treatment at the BA F lounge in Qantas and Cathay in HKG and Aust is amazing. In the latter cases the lounge agent and staff couldn't do enough to welcome and assist my wife and I with our 4 year old and 10 month old. This includes both QF and CX F lounges where u was on Dragon and the rest of the family on QF to Australia.
BA at T3 LHR was a different matter. 4 year old was considered a guest and as I am only permitted 1 guest had to use the business lounge or leave the spouse or 4 year old outside.
I my opinion this is extremely poor form. The whole family are seasoned travellers and wife and son OWS so it's not as if he would run a muck.
Simply told once over 2 children are considered a guest by BA.
That's my rant. Anyone experienced same?
The difference between treatment at the BA F lounge in Qantas and Cathay in HKG and Aust is amazing. In the latter cases the lounge agent and staff couldn't do enough to welcome and assist my wife and I with our 4 year old and 10 month old. This includes both QF and CX F lounges where u was on Dragon and the rest of the family on QF to Australia.
BA at T3 LHR was a different matter. 4 year old was considered a guest and as I am only permitted 1 guest had to use the business lounge or leave the spouse or 4 year old outside.
I my opinion this is extremely poor form. The whole family are seasoned travellers and wife and son OWS so it's not as if he would run a muck.
Simply told once over 2 children are considered a guest by BA.
That's my rant. Anyone experienced same?
#2
FlyerTalk Evangelist




Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QRPC PLT/OW EMD; Bonvoy LT Titanium
Posts: 14,582
Have never experienced this (I don't have children); but this phenomenon has been reported and discussed on FT in the past. Perhaps on the BA board?
#3
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,683
BA generally applies the lounge rules strictly.
See recent reports in this forum:
http://www.flyertalk.com/forum/onewo...unt-guest.html
and discusssions in the BA forum:
http://www.flyertalk.com/forum/briti...ht=child+guest
http://www.flyertalk.com/forum/briti...ht=child+guest
http://www.flyertalk.com/forum/briti...-children.html
http://www.flyertalk.com/forum/briti...old-child.html
See recent reports in this forum:
http://www.flyertalk.com/forum/onewo...unt-guest.html
and discusssions in the BA forum:
http://www.flyertalk.com/forum/briti...ht=child+guest
http://www.flyertalk.com/forum/briti...ht=child+guest
http://www.flyertalk.com/forum/briti...-children.html
http://www.flyertalk.com/forum/briti...old-child.html
#4
FlyerTalk Evangelist




Join Date: Apr 2002
Location: SYD BXG
Programs: QF WP/LTG | UA P
Posts: 13,664
BA's strict access policy may have been driven by previous occurrences where a prefectly placid and sleeping toddler awakes and turns into a monster when safely in the lounge. I do think, however, that the dragons that control BA lounge access were, in a past life, employed as insurance loss assessors and only knew one word - "no".

