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Marked difference in F Lounge treatment

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Marked difference in F Lounge treatment

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Old Mar 18, 2012 | 10:29 am
  #1  
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Marked difference in F Lounge treatment

Am OWE and over the past fortnight have flown to Hong Kong, London and Shanghai flying Qantas business and lastly Dragonair.

The difference between treatment at the BA F lounge in Qantas and Cathay in HKG and Aust is amazing. In the latter cases the lounge agent and staff couldn't do enough to welcome and assist my wife and I with our 4 year old and 10 month old. This includes both QF and CX F lounges where u was on Dragon and the rest of the family on QF to Australia.

BA at T3 LHR was a different matter. 4 year old was considered a guest and as I am only permitted 1 guest had to use the business lounge or leave the spouse or 4 year old outside.

I my opinion this is extremely poor form. The whole family are seasoned travellers and wife and son OWS so it's not as if he would run a muck.

Simply told once over 2 children are considered a guest by BA.

That's my rant. Anyone experienced same?
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Old Mar 18, 2012 | 10:51 am
  #2  
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Have never experienced this (I don't have children); but this phenomenon has been reported and discussed on FT in the past. Perhaps on the BA board?
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Old Mar 18, 2012 | 12:43 pm
  #3  
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BA generally applies the lounge rules strictly.
See recent reports in this forum:
http://www.flyertalk.com/forum/onewo...unt-guest.html
and discusssions in the BA forum:
http://www.flyertalk.com/forum/briti...ht=child+guest
http://www.flyertalk.com/forum/briti...ht=child+guest
http://www.flyertalk.com/forum/briti...-children.html
http://www.flyertalk.com/forum/briti...old-child.html
jerry a. laska is offline  
Old Mar 18, 2012 | 1:26 pm
  #4  
og
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BA's strict access policy may have been driven by previous occurrences where a prefectly placid and sleeping toddler awakes and turns into a monster when safely in the lounge. I do think, however, that the dragons that control BA lounge access were, in a past life, employed as insurance loss assessors and only knew one word - "no".
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Old Mar 19, 2012 | 12:13 am
  #5  
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But surely, the one airline to have Lounge Dragons would be Dragonair - n'est ce pas?

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