The NVA date would have most likely been for 12 months in advance, not the day of travel.

Never had the problem with oneworld, but have twice with star.

Wouldn't it be grand if the "alliances" had an alliance wide 24hr ticket problem resolution desks (for alliance marketed products such as xONEx's) that airport staff could contact, to resolve these issues - they seem to happen more frequently than one would expect.

When I had a problem with *A the SK staff was very happy to just take over a UA issued ticket and re-issue it. I then actually ended up having it re-issued by LH.

AA's ticket desk at MXP took away that particular coupon and claimed that they'd turned it into an eticket. I should've triple checked... again - hindsight 20/20.

And thanks for finding the thread DUF!

Traveled on several DONExs and never had a problem until this latest one when CX issued the ticket. I have had nothing but problems ever since. Trying to change, once changes have supposedly been made other airlines not being able to find the ticket number in the reservation etc etc. I think this post on the OneWorld site indicates that there are problems:
"By the time it joins oneworld, Mexicana will have completed the migration of its main IT platforms to Amadeus Altea - alongside oneworld partners British Airways, Finnair, Iberia, LAN, Mal�v Hungarian Airlines and Qantas, with Cathay Pacific also committed to transfer to this provider soon."

Try that at the wrong airport (e.g. probably any airport in the U.S.) and when the agent tires of you, the airport police will explain that you're violating some rule or another and "invite" you to be on your way.

I assume that the police would have been welcomed, as he could have filed an official complaint against CX with them or, at a minimum, be witnesses to what CX did (that's what I would have done).

to echo wijibintheair - same here - first CX issued DONE3 after many DONEx's already completed (all AA issue) and omg - nothing but problems - cannot get a single date change done iwthout a problem. AA can't reissue the tix because CX has it "locked" or "tax lines" are missing or something or the other...

ARGH!!

So I finally talked to AA RTW desk. They confirmed that their ticketing department had not re-issued the ticket...no explanation offered as to why that didn't happen.

Will refund the $1500 AUD cost of the economy ticket that I bought to get me from SYD-HKG, but nothing else. No offer for any other compensation. They did however say that had I bought the $5,000 one-way business class ticket, they would have refunded that.

So lesson learned if you book with AA, and something goes wrong, pay for the class you're supposed to be travelling in and let them sort out refunding you later.

I'm guessing I haven't burned the syd-hkg segment on the ticket, so I guess I could use it later if, for some reason, I need it.

Very frustrating to deal with it at the time, but at least the lead agent at AA RTW desk was clear that I should have followed the advice of others who posted (i.e. get a paper ticket, stand there demanding the station manager until my issue is resolved, etc.)

Funny you mentioned this as my MAD-DME leg had not been re-issued by the ticketing department last month. Interestingly, boarding pass for MAD-DME was issued but with no ticket number printed on it (no-one had picked up on it but me!) RTW Desk were apologetic but no explanation were offered either. Luckily I was connecting from JNB so I had time to ring AA RTW Desk to get the ticket reissued before my flight.