DL/NW Merged Stations to Avoid
Aug 8, 2009, 12:46 pm
#76
Join Date: Jul 2009
Location: New York City
Programs: SkyMiles PM, Hyatt Gold Passport Platinum
Posts: 800
Delta Red, Delta Blue
SFO is absolute mass confusion during the early am departure bank. In general the drill is old NW desks for DTW, MSP and HNL and old DL desks for ATL, CVG and SLC but the signage is limited and inadequate. People who travel from there infrequently are totally confused. I'm not sure what kiosks are available. There doesn't seem to be any available luggage drop. Huge lines in a very confined space. No alternative but to stand in line to check bags. No one monitors the 1st class line. Yesterday an elderly gentleman heading to YYZ was utterly confused. Only after he showed me his itin(SFO-MSP-YYZ) was I able to point him in the right direction.
Aug 8, 2009, 2:40 pm
#77
Join Date: Mar 2004
Programs: DL PM, DL MM, Hilton Gold, Marriott Gold, SPG
Posts: 804
AUS still a mess
AUS is still a mess. There is no elite line. If you've checked in online, you must wait in a long line just to drop a checked bag.
When I asked why there was no elite line, I was told they do not have enough staff. In fact, one of the TA's was brought in from NC to help out.
You would think that the opposite would occur when consolidating, that they would have excess staff at the one consolidated ticket counter.
When I asked why there was no elite line, I was told they do not have enough staff. In fact, one of the TA's was brought in from NC to help out.
You would think that the opposite would occur when consolidating, that they would have excess staff at the one consolidated ticket counter.
Aug 9, 2009, 9:04 pm
#78
Join Date: Jul 2005
Location: National Capitol Region
Programs: Delta Dirt Medallion,AA,USairways, WN Rapid Rewards, National Emerald Club
Posts: 3,912
Checked in this past week at PHX. I went to Elite/First Class check-in because I had a bag.
Wierd thing was that the agent walked me to a kiosk. Checked me in at Kiosk, and then we returned to her station to get the bag check.
Aug 10, 2009, 4:51 am
#79
Join Date: Jul 2008
Location: St. Louis MO
Programs: Marriott PP, UA 1K, DL Plat, AA Life Gold, WN A-List
Posts: 382
I leave the efficacy/credibility of their claim to you, the dear reader.
As for stations, the ones I've flown to/through that have already been mentioned and deserve a +1: AUS, DFW, SAT (what is it with Texas?), SFO, LAS, MCO, LAX, PHX.
Aug 10, 2009, 5:51 am
#80
Join Date: Apr 2001
Location: BOS
Programs: UA, DL-PM
Posts: 115
BOS???
Searched the thread but found nothing for BOS. Could it be the one station that got it right? Everything's in T1 now, apparently NW on the left, DL on the right. Signage for elite lines, etc. leaves a little to be desired, but I have seen none of the chaos described above. The first time I inadvertantly checked in for a NW flight on NW metal at a DL desk, got my boarding pass without a fuss, and went on as if nothing had happened. Go figure...