E-Mail Your Comments to WorldPerks - [email protected]
Jan 13, 2009 | 10:02 am
#1
Original Poster
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
E-Mail Your Comments to WorldPerks - [email protected]
All,
Due to the significant number of responses WorldPerks has been getting in regards to the program changes, they have set up an e-mail address specific for members to voice their comments, complaints, ideas and suggestions. This is a way for FT members, friends, co-workers, etc to provide input. I would suggest you resend your TTU's to this address as well.
[email protected]
thezipper
NWA Moderator
Due to the significant number of responses WorldPerks has been getting in regards to the program changes, they have set up an e-mail address specific for members to voice their comments, complaints, ideas and suggestions. This is a way for FT members, friends, co-workers, etc to provide input. I would suggest you resend your TTU's to this address as well.
[email protected]
thezipper
NWA Moderator
Jan 13, 2009 | 10:52 am
#2
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
Just sent my EMail. But honestly, I think it is a waste of time. Just horrendous how an airline can destroy a frequent flyer program and a relationship with its best customers so quickly.
John
John
Jan 13, 2009 | 11:34 am
#3
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Has anyone compiled a list of the changes, so that we can address each individually? Then a 3-line comment at the end?
Jan 13, 2009 | 11:57 am
#4
Join Date: Jul 2001
Location: YYZ
Programs: AC SE100K, HH G
Posts: 2,454
Due to the significant number of responses WorldPerks has been getting in regards to the program changes, they have set up an e-mail address specific for members to voice their comments, complaints, ideas and suggestions. This is a way for FT members, friends, co-workers, etc to provide input. I would suggest you resend your TTU's to this address as well.
Jan 13, 2009 | 12:28 pm
#5
Join Date: Dec 2006
Location: Where you want to be
Programs: DL DM & 1MM, AA, BA, National Emerald
Posts: 384
http://www.nwa.com/worldperks/program/wpnews/
BUT this is from the WP side and we all know we must read between the lines.
Jan 13, 2009 | 12:32 pm
#6
Join Date: Oct 1999
Location: NY/NJ
Posts: 525
Send notes first to Bob Soukup and other executives at NWA and Delta ...that's going
to get the most response.
As I mentioned before, happy to send Bob's email address to anyone interested.
Clearly they're getting more mail on this from Platinum members than anything else before ...now we should start encouraging Gold members to complain about the new increased fees and that they're not getting any relief!!!
As I mentioned before, happy to send Bob's email address to anyone interested.
Clearly they're getting more mail on this from Platinum members than anything else before ...now we should start encouraging Gold members to complain about the new increased fees and that they're not getting any relief!!!
Jan 13, 2009 | 12:40 pm
#7
Join Date: Jul 2000
Programs: Delta Gold, Delta 1M, Hilton Gold, Marriott Gold
Posts: 168
to get the most response.
As I mentioned before, happy to send Bob's email address to anyone interested.
Clearly they're getting more mail on this from Platinum members than anything else before ...now we should start encouraging Gold members to complain about the new increased fees and that they're not getting any relief!!!
As I mentioned before, happy to send Bob's email address to anyone interested.
Clearly they're getting more mail on this from Platinum members than anything else before ...now we should start encouraging Gold members to complain about the new increased fees and that they're not getting any relief!!!
Jan 13, 2009 | 12:42 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
Post #273 in this link gives a good summary of the changes:
http://www.flyertalk.com/forum/north...-3-1-a-19.html
John
http://www.flyertalk.com/forum/north...-3-1-a-19.html
John
Jan 13, 2009 | 12:50 pm
#9
Join Date: Dec 2005
Location: DTW
Programs: NW Platinum Elite, *Wood Platinum, HHonors Diamond, Hertz PC, National Exec Elite
Posts: 1,644
See, by having us send them to this "special" mail box, they can free up TTU and the exec mail boxes and promptly ignore us.
A simple ctrl+a then a shift+delete will be awaiting that mail box I'm sure.
So much for being heard.
I'd have to say TTU or direct to execs is still the best. We obviously are being heard with that route.
A simple ctrl+a then a shift+delete will be awaiting that mail box I'm sure.
So much for being heard.
I'd have to say TTU or direct to execs is still the best. We obviously are being heard with that route.
Jan 13, 2009 | 1:03 pm
#10
Original Poster
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
As I said, sending a TTU copying this e-mail address are the best... Bob said the e-mails would be read... he's been supportive of FlyerTalk, so I don't doubt him. Remember Bob isn't the one in charge who is ultimately directing the Skymiles program...
Jan 13, 2009 | 1:36 pm
#11
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, AS Gold, SPG LT Titanium, Hyatt Globalist, Cava Sun member
Posts: 14,439
Good point. All these emails can be info Bob can use to make a case of this not being a good decision. He may have even predicted the outcry, and the number of emails can vindicate him.
Jan 13, 2009 | 2:09 pm
#12
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
See, by having us send them to this "special" mail box, they can free up TTU and the exec mail boxes and promptly ignore us.
A simple ctrl+a then a shift+delete will be awaiting that mail box I'm sure.
So much for being heard.
I'd have to say TTU or direct to execs is still the best. We obviously are being heard with that route.
A simple ctrl+a then a shift+delete will be awaiting that mail box I'm sure.
So much for being heard.
I'd have to say TTU or direct to execs is still the best. We obviously are being heard with that route.
Jan 13, 2009 | 3:35 pm
#13
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
If they are getting a lot complaints and reading them, why do they need to go to a special mailbox?
Jan 13, 2009 | 4:05 pm
#14
Join Date: Jan 2005
Posts: 8,884
If I was getting hundreds of emails on one topic, I would prefer to have them filtered/segmented into one location. Keeps things organized and increases the chance that I'll read them all while decreasing the chances that I'll miss one or accidentally delete one.
Jan 13, 2009 | 6:33 pm
#15
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,366
Though I have no doubt it will fall on deaf ears, I sent my complaint, rather long and detailed. I had full plans of matching back to Worldperks before I started flying again this year but the series of changes since 1/1 have been a killer and I can't see abandoning OnePass anymore even though Star Alliance doesn't meet my needs nearly as well. Its truely sad what Delta is doing to NW, its a loss of another great airline.