EUA never works!
May 17, 2001 | 5:54 pm
#1
Original Poster
Join Date: Dec 2000
Location: IAH
Programs: DL Plat, CO Nothing, SPG Gold
Posts: 327
EUA never works!
Whenever I take a flight, the EUA system never works even though there are FC seats available, and I always call it in or get it at the gate. Has anyone else had this problem?
One more thing...do Silver Elites for NW have an elite phone line? Will we ever get one?
One more thing...do Silver Elites for NW have an elite phone line? Will we ever get one?
May 17, 2001 | 7:18 pm
#2
Join Date: Aug 2000
Location: Exile
Posts: 16,064
Originally posted by nwelite:
One more thing...do Silver Elites for NW have an elite phone line? Will we ever get one?
One more thing...do Silver Elites for NW have an elite phone line? Will we ever get one?
May 17, 2001 | 7:32 pm
#3
Original Member
Join Date: May 1998
Location: **ATL**/PHX/MIA/LAX/HKG
Programs: AA-EXP/DL-Diamond/UA-100K/Hyatt-Globalist/Hilton-Diamond/Marriott-Titanium - Many more....
Posts: 546
NW Silver Elite is a cruel joke of a level... The worst is CO upgrades on tickets made day of departure or after midnight
May 17, 2001 | 11:39 pm
#4
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
Originally posted by nwelite:
Whenever I take a flight, the EUA system never works even though there are FC seats available, and I always call it in or get it at the gate. Has anyone else had this problem?
One more thing...do Silver Elites for NW have an elite phone line? Will we ever get one?
Whenever I take a flight, the EUA system never works even though there are FC seats available, and I always call it in or get it at the gate. Has anyone else had this problem?
One more thing...do Silver Elites for NW have an elite phone line? Will we ever get one?
May 21, 2001 | 4:15 pm
#5
Join Date: Jan 2001
Location: DTW
Posts: 172
Originally posted by nwelite:
Whenever I take a flight, the EUA system never works even though there are FC seats available, and I always call it in or get it at the gate.
Whenever I take a flight, the EUA system never works even though there are FC seats available, and I always call it in or get it at the gate.
The EUA system works, as long as your Elite number is in your reservation. There are also two "buckets" of availability for First Class. There is P, which is for full-fare first class, YUP- fares. Then there is F class which is for discounted First Class, upgrades, etc. If F class shows 0 in availability and only P remains, then the system will put your name on the Processing List to be cleared by the gate agents.
It seems that some seats are kept to the side (depending on the mix of Plat/Gold/Silver Elites) until the day of departure to try and sell those seats in First Class.
May 23, 2001 | 12:01 pm
#6
Join Date: Feb 2000
Location: MSP
Posts: 103
You should also look at how your name on your reservation compares to the name on your WP account. The computer reads the full last name and the first 2 characters of the first name. These must match exactly to achieve an upgrade. You can ask the agent over the phone if the computer has even tried to do an upgrade... if it has, it will say either 'no space' or 'name mismatch'.
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"Work like you don't need the money, and dance like you do when nobody's watching."
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"Work like you don't need the money, and dance like you do when nobody's watching."