Originally posted by nwelite:
Whenever I take a flight, the EUA system never works even though there are FC seats available, and I always call it in or get it at the gate.
I would suggest using your CO Plat. Elite on NW, too.
The EUA system works, as long as your Elite number is in your reservation. There are also two "buckets" of availability for First Class. There is P, which is for full-fare first class, YUP- fares. Then there is F class which is for discounted First Class, upgrades, etc. If F class shows 0 in availability and only P remains, then the system will put your name on the Processing List to be cleared by the gate agents.
It seems that some seats are kept to the side (depending on the mix of Plat/Gold/Silver Elites) until the day of departure to try and sell those seats in First Class.