automatic silver upgrades
Sep 4, 2000 | 5:15 pm
#1
Original Poster
Join Date: Jul 2000
Location: MKE
Programs: DL Platinum; Hyatt Diamond
Posts: 1,119
automatic silver upgrades
When I called to upgrade at 12:01 AM CDT sept. 1 the WP lady said that the silver upgrades were to start being automatic that day -- she then went on to say that she had processed several accts that evening and none of them had been done automatically. My return 9/4 was also not upgraded automatically (I was able to upgrade) -- has anyone found that they were automatically upgraded. And if 3 silvers are looking at one empty seat which one gets it??
Sep 4, 2000 | 9:41 pm
#2
Join Date: Nov 1999
Location: Cleveland, OH
Posts: 794
I don't trust the automated system...I always call at 12:00 midnight if it is THAT important for a specific flight.
Sep 4, 2000 | 11:21 pm
#3
Original Member
Join Date: May 1998
Location: TX
Posts: 712
Since upgrades are automatically done several hours prior to midnight (someone has posted the exact time), you can often call well before and confirm the upgrade. If it isn't confirmed earlier, then you can call at midnight. A suggestion if you don't like staying up until midnight.
JL2
JL2
Sep 5, 2000 | 3:19 am
#4
Join Date: Jul 2000
Posts: 18
The upgrades or based on the date on time the reservation was made, also according to the agent I talked to the last name and the first two letters of the first name on the reservation must match the worldperks account name, so if my agent books me as Tom I wont get upgraded since my worldperks account reads Thomas.
Sep 5, 2000 | 6:03 am
#5
Join Date: Jun 2000
Location: Memphis, TN-SPG Platinum, HY Diamond, HH Gold, NW Platinum, AA Platinum, AVIS Preferred Select.
Posts: 445
If more people are waiting on the automated list than there are seats, I was told the higher fare type determines who is upgraded automatically. I don't know what the criteria is but I would check nwa.com around 8PM central time and see if the upgrade cleared and if not call NW.
Sep 5, 2000 | 8:31 am
#6
Join Date: Aug 2000
Location: USA
Programs: AA Lifetime Platinum, HH Diamond, Hyatt Globalist, Delta Platinum, Marriott Platinum, United Silver
Posts: 98
I tried to upgrade yesterday and the 800# person told me I would automatically be upgraded if avaiable. Well I called back @3:30 am and I was not so they upgraded me. So there automatic upgraded system is not working.
Sep 8, 2000 | 8:13 am
#7
Join Date: Sep 2000
Location: St. Anthony, MN USA
Posts: 7
On September 1st, the day the program to auto upgrade began there was a computer problem. There were a lot more silver elites to be upgraded than anyone anticipated. It took a few days to resolve but I've been reassured that as of this Sunday, (9/10) the problem will be completely solved. They've upgraded the capacity a lot.
Re your question on if there are 3 silvers and 1 seat...who gets it? The criteria is whoever booked their reservation first.
Hope this helps! Honestly, it's a great program. You won't have to stay up til midnight anymore to call in to upgrade.
Re your question on if there are 3 silvers and 1 seat...who gets it? The criteria is whoever booked their reservation first.
Hope this helps! Honestly, it's a great program. You won't have to stay up til midnight anymore to call in to upgrade.
Sep 8, 2000 | 8:15 am
#8
Join Date: Sep 2000
Location: St. Anthony, MN USA
Posts: 7
I don't trust the automated system...I always call at 12:00 midnight if it is THAT important for a specific flight.[/QUOTE]
I don't blame you for wanting to be sure. However the new program should make your job easier and if it works, as designed, when you call you'll find your flight has already been upgraded.
And then you've heard that NWA will be notifying you soon that you've been upgraded?
So no more midnight vigils AND they'll e-mail or page you- however you wish to notify you of the upgrade.
Darn neat if you ask me!
I don't blame you for wanting to be sure. However the new program should make your job easier and if it works, as designed, when you call you'll find your flight has already been upgraded.
And then you've heard that NWA will be notifying you soon that you've been upgraded?
So no more midnight vigils AND they'll e-mail or page you- however you wish to notify you of the upgrade.
Darn neat if you ask me!
Sep 8, 2000 | 8:20 am
#9
Join Date: Sep 2000
Location: St. Anthony, MN USA
Posts: 7
"If more people are waiting on the automated list than there are seats, I was told the higher fare type determines who is upgraded automatically. "
That isn't quite true. Here's the hierarchy:
Silver elites who are booked on full coach fares have the ability to upgrade 2 days before departure so they get first crack at the upgrade.
The rest of the silver elites are allowed to be upgraded at midnight the night before departure. The upgrades occur in a strict ...who booked first series.
And soon you'll be notified (by whichever means you choose) when you've been upgraded.
That certainly beats staying up until midnight.
That isn't quite true. Here's the hierarchy:
Silver elites who are booked on full coach fares have the ability to upgrade 2 days before departure so they get first crack at the upgrade.
The rest of the silver elites are allowed to be upgraded at midnight the night before departure. The upgrades occur in a strict ...who booked first series.
And soon you'll be notified (by whichever means you choose) when you've been upgraded.
That certainly beats staying up until midnight.
Sep 8, 2000 | 10:42 am
#10
Join Date: Dec 1999
Location: Des Moines, Iowa & Malmo, Sweden
Posts: 91
Would this automatic upgrading also work when arriving on an international flight, lets say from Europe, and making a domestic connection? Has anyone had any luck with this so far?
Sep 8, 2000 | 3:05 pm
#11
Join Date: Jan 2000
Location: BOS
Programs: free agent
Posts: 153
49er, thanks for the info! Just curious, what's your data source? I couldn't find this detail on the web etc.
I've got an outbound cybersavers tomorrow... drama & suspense!
I've got an outbound cybersavers tomorrow... drama & suspense!
Sep 11, 2000 | 10:30 pm
#12
Join Date: Jan 2000
Location: BOS
Programs: free agent
Posts: 153
Back from my Cybersavers weekend.
Purchased ticket Wednesday 9/6.
Outbound, Saturday 9/9. Called midnight before, hadn't been auto-upgraded, got upgraded.
Inbound, Monday 9/11. Called 11am day of, FC full, no upgrade. Agent said auto-upgrade was now in effect. She didn't know how priority was assigned within elite levels. It ended up being a full flight, with FC full (12, DC9) and 5 on the FC waitlist.
Purchased ticket Wednesday 9/6.
Outbound, Saturday 9/9. Called midnight before, hadn't been auto-upgraded, got upgraded.
Inbound, Monday 9/11. Called 11am day of, FC full, no upgrade. Agent said auto-upgrade was now in effect. She didn't know how priority was assigned within elite levels. It ended up being a full flight, with FC full (12, DC9) and 5 on the FC waitlist.
Nov 20, 2000 | 10:23 am
#13
Join Date: Aug 2000
Location: Some where in the Mountains
Posts: 5,878
Any Silver's with improved auto upgrade experiences on NWA. I just got Silver status and was wondering if Silvers are still staying up until mid-night to confirm upgrades. Has NWA worked out the kinks?
Nov 20, 2000 | 10:49 am
#14
Join Date: Aug 2000
Location: Exile
Posts: 16,064
Originally posted by toadman:
Any Silver's with improved auto upgrade experiences on NWA. I just got Silver status and was wondering if Silvers are still staying up until mid-night to confirm upgrades. Has NWA worked out the kinks?
Any Silver's with improved auto upgrade experiences on NWA. I just got Silver status and was wondering if Silvers are still staying up until mid-night to confirm upgrades. Has NWA worked out the kinks?
Nov 20, 2000 | 1:30 pm
#15
Join Date: Jan 2000
Location: BOS
Programs: free agent
Posts: 153
Originally posted by lance:
Would this automatic upgrading also work when arriving on an international flight, lets say from Europe, and making a domestic connection? Has anyone had any luck with this so far?
Would this automatic upgrading also work when arriving on an international flight, lets say from Europe, and making a domestic connection? Has anyone had any luck with this so far?