I don't trust the automated system...I always call at 12:00 midnight if it is THAT important for a specific flight.[/QUOTE]
I don't blame you for wanting to be sure. However the new program should make your job easier and if it works, as designed, when you call you'll find your flight has already been upgraded.
And then you've heard that NWA will be notifying you soon that you've been upgraded?
So no more midnight vigils AND they'll e-mail or page you- however you wish to notify you of the upgrade.
Darn neat if you ask me!