Positive NW experience (sorta)
Mar 14, 2006 | 4:07 pm
#1
Original Poster
Join Date: May 2003
Location: Petaluma, CA, USA
Programs: DL FO MM,
Posts: 102
Positive NW experience (sorta)
Hello, fellow travelers,
NW 949, MEM-GPT, Thursday, March 9, 2006.
Pretty much on time leaving MEM. During flight, the lead FA comes on the PA and says if the oxygen masks drop, it's not a mistake, put the on, etc. Then the Captain comes on and says we've got a pressurization problem (losing pressure, of course) and must descend quickly and divert to the closest airport, which is JAN. Landing uneventful.
Hours later, the contract mechanic has repaired and tested the aircraft, a DC-9/50, and declared it fixed, so we reboard. Engine start, we wait and wait, then the Captain again comes on the PA. Low oil in number one engine. Again, the contract mechanic comes out, etc. End result, he gets things fixed up and full of oil and away we go, arriving in GPT only 8 hours late.
The positive part of this story is that the crew was great. The Captain and First Officer gave us timely and detailed information, no BS. The cabin crew were very friendly, professional and upbeat. One flight attendant was nearing her hours and called scheduling to ask to be extended (which was granted). Otherwise the flight would have cancelled.
There were several military spouses aboard on their was to meet their husbands at Camp Shelby before they deployed to Iraq. The crew was very sympathetic to their plight and did what they could to help.
We hear so many negative anecdotes about abysmal service and bad attitudes among some NW personnel, I just thought I'd share with you some positive thoughts about this particular flight.
By the way, NW gave me 10,000 miles for the eight hour delay. Better than a poke in the eye with a sharp stick. (Wouldn't credit it to my CO account, though.)
Happy traveling.
Remember, there's no place like home when you're this far away.
Guloxi
NW 949, MEM-GPT, Thursday, March 9, 2006.
Pretty much on time leaving MEM. During flight, the lead FA comes on the PA and says if the oxygen masks drop, it's not a mistake, put the on, etc. Then the Captain comes on and says we've got a pressurization problem (losing pressure, of course) and must descend quickly and divert to the closest airport, which is JAN. Landing uneventful.
Hours later, the contract mechanic has repaired and tested the aircraft, a DC-9/50, and declared it fixed, so we reboard. Engine start, we wait and wait, then the Captain again comes on the PA. Low oil in number one engine. Again, the contract mechanic comes out, etc. End result, he gets things fixed up and full of oil and away we go, arriving in GPT only 8 hours late.
The positive part of this story is that the crew was great. The Captain and First Officer gave us timely and detailed information, no BS. The cabin crew were very friendly, professional and upbeat. One flight attendant was nearing her hours and called scheduling to ask to be extended (which was granted). Otherwise the flight would have cancelled.
There were several military spouses aboard on their was to meet their husbands at Camp Shelby before they deployed to Iraq. The crew was very sympathetic to their plight and did what they could to help.
We hear so many negative anecdotes about abysmal service and bad attitudes among some NW personnel, I just thought I'd share with you some positive thoughts about this particular flight.
By the way, NW gave me 10,000 miles for the eight hour delay. Better than a poke in the eye with a sharp stick. (Wouldn't credit it to my CO account, though.)
Happy traveling.
Remember, there's no place like home when you're this far away.
Guloxi
Mar 14, 2006 | 6:04 pm
#2
Join Date: Mar 2004
Location: NW Platinum, SPG Platinum, HHonors Diamond.
Posts: 1,186
With all the attention that the new Coach plus charges are getting, your post was a nice diversion.
Thank you for sharing it and yes I agree, NW does get it right more times than not. (But when they do drop the ball, they do it in a big way.
)
Thank you for sharing it and yes I agree, NW does get it right more times than not. (But when they do drop the ball, they do it in a big way.
)
Mar 14, 2006 | 6:28 pm
#3
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
Originally Posted by TRVLRZ
With all the attention that the new Coach plus charges are getting, your post was a nice diversion.
Thank you for sharing it and yes I agree, NW does get it right more times than not. (But when they do drop the ball, they do it in a big way. )
Thank you for sharing it and yes I agree, NW does get it right more times than not. (But when they do drop the ball, they do it in a big way.
)Once in a while little things get done and nothing is said --- this clearly was on of those cases.
BOb H
Mar 14, 2006 | 6:37 pm
#4
In Memoriam
Join Date: Jun 2004
Location: EWR (Wayne Township, NJ) and PHX
Programs: CO OnePass Plat and SPG - Plat, Marriott Plat (don't use -it's a comp), AmericaWest CP
Posts: 4,810
I have noticed / heard frontline NWA employees have been nicer over recent times...
-Vincent
-Vincent
Mar 14, 2006 | 8:07 pm
#5
Join Date: Apr 2005
Location: MSP
Programs: Delta Gold, UA Plat. Hyatt Diamond, Marriott Plat. Hilton Plat. US Airways, Starwood Gold, Avis Pres
Posts: 1,382
Originally Posted by guloxi
Hello, fellow travelers,
NW 949, MEM-GPT, Thursday, March 9, 2006.
Pretty much on time leaving MEM. During flight, the lead FA comes on the PA and says if the oxygen masks drop, it's not a mistake, put the on, etc. Then the Captain comes on and says we've got a pressurization problem (losing pressure, of course) and must descend quickly and divert to the closest airport, which is JAN. Landing uneventful.
Hours later, the contract mechanic has repaired and tested the aircraft, a DC-9/50, and declared it fixed, so we reboard. Engine start, we wait and wait, then the Captain again comes on the PA. Low oil in number one engine. Again, the contract mechanic comes out, etc. End result, he gets things fixed up and full of oil and away we go, arriving in GPT only 8 hours late.
The positive part of this story is that the crew was great. The Captain and First Officer gave us timely and detailed information, no BS. The cabin crew were very friendly, professional and upbeat. One flight attendant was nearing her hours and called scheduling to ask to be extended (which was granted). Otherwise the flight would have cancelled.
There were several military spouses aboard on their was to meet their husbands at Camp Shelby before they deployed to Iraq. The crew was very sympathetic to their plight and did what they could to help.
We hear so many negative anecdotes about abysmal service and bad attitudes among some NW personnel, I just thought I'd share with you some positive thoughts about this particular flight.
By the way, NW gave me 10,000 miles for the eight hour delay. Better than a poke in the eye with a sharp stick. (Wouldn't credit it to my CO account, though.)
Happy traveling.
Remember, there's no place like home when you're this far away.
Guloxi
NW 949, MEM-GPT, Thursday, March 9, 2006.
Pretty much on time leaving MEM. During flight, the lead FA comes on the PA and says if the oxygen masks drop, it's not a mistake, put the on, etc. Then the Captain comes on and says we've got a pressurization problem (losing pressure, of course) and must descend quickly and divert to the closest airport, which is JAN. Landing uneventful.
Hours later, the contract mechanic has repaired and tested the aircraft, a DC-9/50, and declared it fixed, so we reboard. Engine start, we wait and wait, then the Captain again comes on the PA. Low oil in number one engine. Again, the contract mechanic comes out, etc. End result, he gets things fixed up and full of oil and away we go, arriving in GPT only 8 hours late.
The positive part of this story is that the crew was great. The Captain and First Officer gave us timely and detailed information, no BS. The cabin crew were very friendly, professional and upbeat. One flight attendant was nearing her hours and called scheduling to ask to be extended (which was granted). Otherwise the flight would have cancelled.
There were several military spouses aboard on their was to meet their husbands at Camp Shelby before they deployed to Iraq. The crew was very sympathetic to their plight and did what they could to help.
We hear so many negative anecdotes about abysmal service and bad attitudes among some NW personnel, I just thought I'd share with you some positive thoughts about this particular flight.
By the way, NW gave me 10,000 miles for the eight hour delay. Better than a poke in the eye with a sharp stick. (Wouldn't credit it to my CO account, though.)
Happy traveling.
Remember, there's no place like home when you're this far away.
Guloxi
Mar 15, 2006 | 5:58 am
#6
Join Date: Oct 2005
Location: Milwaukee, WI
Programs: World of Hyatt Mbr; DL Sky Miles Silver Medallion; AAdvantage Mbr
Posts: 2,547
I flew GSP-LGA thru MEM both ways a couple weekends ago, and everyone I came in contact with was pleasant and professional. Gave me confidence in NW again!
Mar 15, 2006 | 7:30 am
#7
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Originally Posted by twoner32
10,000 miles for a 8 hour delay? What a joke!!!!
Yes, it sure would be nice to know root-cause and preventative measure regards pressurazation and oil levels (wow!). But at that moment, it sounds as if all was handled well. Communication was frequent and accurate, and there was no attitude (as described by the poster) except good.
Again... what compensation would you consider not a joke?
Steve B.
Mar 15, 2006 | 7:45 am
#8
Join Date: Mar 2004
Location: NW Platinum, SPG Platinum, HHonors Diamond.
Posts: 1,186
Originally Posted by sbagdon
What would you consider a better compensation. Of all things, after the Coach Choice thread, it's good to hear something "good" happening, and someone actually taking the time to report it.
Yes, it sure would be nice to know root-cause and preventative measure regards pressurazation and oil levels (wow!). But at that moment, it sounds as if all was handled well. Communication was frequent and accurate, and there was no attitude (as described by the poster) except good.
Again... what compensation would you consider not a joke?
Steve B.
Yes, it sure would be nice to know root-cause and preventative measure regards pressurazation and oil levels (wow!). But at that moment, it sounds as if all was handled well. Communication was frequent and accurate, and there was no attitude (as described by the poster) except good.
Again... what compensation would you consider not a joke?
Steve B.
Mar 15, 2006 | 8:17 am
#9
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Originally Posted by TRVLRZ
How about 10,000 miles, 4 free Choach Choice awards and a $3.00 snack box? ^
Steve B.
Mar 15, 2006 | 9:00 am
#10
Join Date: Mar 2004
Location: NW Platinum, SPG Platinum, HHonors Diamond.
Posts: 1,186
Originally Posted by sbagdon
At least you could use the Coach Choice and snack box...
Steve B.
Steve B.
Mar 15, 2006 | 6:50 pm
#11
Original Poster
Join Date: May 2003
Location: Petaluma, CA, USA
Programs: DL FO MM,
Posts: 102
10K is OK with me
Originally Posted by twoner32
10,000 miles for a 8 hour delay? What a joke!!!!
Well, they offered me two RT tickets in FC anywhere NW flies, lifetime Platinum status, lifetime World Club membership and door to door limo service to and from the airport every time I fly NW. Oh, and a massage from the gate agent before each flight. (insert smiley face here)
But, I thought, well, they aren't doing so well financially, so I declined and suggested the 10K miles instead, so it wouldn't look too bad in front of the BK judge.
Personally, I think I was treated fairly. But, I don't know what, if anything was offered to the other passengers.
Happily traveling and hopefully upgrading!
Guloxi
Mar 16, 2006 | 4:35 pm
#12
Join Date: Jan 2003
Location: NYC
Posts: 8,692
Another positive story
This just in from my sister:
She was traveling today on a route via both DTW and MSP to collect some miles. When she got to DTW, she found that her flight to MSP was delayed, so she asked if she could get on one of the other ones (there are so many). The others were overbooked, but they offered to put her on a non-stop from DTW to her destination. She agreed.
On arriving at her destination, she went directly to the ticket counter to fill out a lost bag report, since she figured her checked bag would never make the reroute with her. Lo and behold, they had her bag already! ^
She called me to post here how great NW was. Then the topic of CoachChoice came up. When she realized they're charging elites for the $ seats, she was no longer so happy.
She was traveling today on a route via both DTW and MSP to collect some miles. When she got to DTW, she found that her flight to MSP was delayed, so she asked if she could get on one of the other ones (there are so many). The others were overbooked, but they offered to put her on a non-stop from DTW to her destination. She agreed.
On arriving at her destination, she went directly to the ticket counter to fill out a lost bag report, since she figured her checked bag would never make the reroute with her. Lo and behold, they had her bag already! ^
She called me to post here how great NW was. Then the topic of CoachChoice came up. When she realized they're charging elites for the $ seats, she was no longer so happy.