Originally Posted by TRVLRZ
With all the attention that the new Coach plus charges are getting, your post was a nice diversion.
Thank you for sharing it and yes I agree, NW does get it right more times than not. (But when they do drop the ball, they do it in a big way.
)
The people working this flight were not involved in what I'm now calling the "seat tax" situtation and realized the special value of the time for families of the people going to Iraq.
Once in a while little things get done and nothing is said --- this clearly was on of those cases.
BOb H