I have been flying Northwestfor the past 6 months. Last week I checked in a bag weighing 50 lbs and it was delayed.Received a call from them to come and pick up the baggage and pick up the baggage and when I went there it was lost. It has been a week and they have not yet found it and I need to file a n insurance claim. Has anyone done this before? They mad me run around quite a bit and they have not yet reimbursed my expenses (50$ for 1st day and 25 for the next) yet. How much can one claim from then for this?
what do i do at this point.

i was just about to post a similar incident.

my then-fiancee and now-wife flew NW PDX-MSP-DFW on 24DEC and her luggage arrived with several pieces of jewelry and one DVD missing. Per prior posts and NW stated policy, it is unlikely she can claim the jewelry (lesson learned, but has anyone ever legally challenged the airlines on this exemption?), but as a matter of principle we want to claim the DVD. There was NO note stating that TSA had searched the luggage.

25DEC she called NW and was referred to DFW baggage services. Attempts to call and leave messages there were met with 1 of 2 responses: no answer; or a voice mail stating "message full."

27DEC she called NW again and again was referred back to DFW baggage, and was told they were the only ones who could help her. Message continued to be full.

27DEC she sent an email with subject: luggage via Talk to Us. She received an autoreply stating that due to recent weather conditions, all luggage-related email was being ignored (no joke). She sent a second email with a different subject line, and was told they would get back to her.

28DEC she received another email replying that because her concern was about a luggage claim, it would be ignored (again, i'm not kidding).

Meanwhile, we were trying to get ready for a wedding on 01JAN, replace her stolen jewelry, celebrate XMAS and the New Year's, etc.

She never received a reply to any email, was never able to leave a message with DFW baggage, and was insistently told by NW customer service that no one else could help her.

Finally when I called NW, they said she could take care of the problem at any NW baggage claim. She filed a claim in LAX 2 weeks ago. Still no reply. When she calls NW baggage 800 number, she is told "Don't call us, we'll call you."

WHAT IS GOING ON HERE???

This really seems unreasonable behavior on NW's part. Mrs. psychtobe has been trying for 30 days to resolve this problem, and she can't even get a response. FWIW, she is non-Elite at this time but will be SE by end of year, so not sure whether writing Beth is appropriate or useful.

Any thoughts?

Why are they having you to come pick it up? If it's truly their fault they will pay to have it delievered to your place. Was the reason for you getting seperated from it a choice you had control over (taking a vol. bump, standing by for a different flight, checking in too late for luggage,etc?) In that case it would not be their fault. Also did this happen while away from home? You can't claim expenses when in your home city if your luggage didn't arrive.

Also on the insurance claim remember you MUST tell them any $ that NW gives you (if they do give any), otherwise insurance fraud can be claimed.