Cars at YYZ
May 14, 2024, 9:52 pm
#1276
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,453
Just picked up from YYZ this afternoon. I had a premium reservation and am an EE member.
I was pretty annoyed that they directed me to the aisle which had 0 PCARs on it (I actually havent even seen any PCARs at any airport this year). They said thats a Nissan maxima and we dont have any, so choose from the aisleNo we cant give you anything from premier selection unless you pay the up charge.
The premier selection had an assortment of entry level Mercedes/Audi on it (CLA, GLB, Q5). The ES had a bunch of crappy cars like ford escapes.
After I changed my res to LCAR they reluctantly let me take a CLA250 (but that was all I was allowed to take).
At the booth they tried to charge me the premier selection up charge, even though I had an LCAR res, they said if I took a car from premier selection I had to pay the charge ( I took exactly one of the two CLA250s I was told to choose from with my LCAR res). They called someone to confirm my story and I was allowed to proceed with the rental. They also didnt mark the damage I pointed out to them, my RA reads no damage.
Pretty disappointing experience at YYZ, most Nationals are good. This one is decidedly chintzy.
I just hit a moose in the CLA250 up near New Liskeard, so we will see what the local enterprise swaps me into.
I was pretty annoyed that they directed me to the aisle which had 0 PCARs on it (I actually havent even seen any PCARs at any airport this year). They said thats a Nissan maxima and we dont have any, so choose from the aisleNo we cant give you anything from premier selection unless you pay the up charge.
The premier selection had an assortment of entry level Mercedes/Audi on it (CLA, GLB, Q5). The ES had a bunch of crappy cars like ford escapes.
After I changed my res to LCAR they reluctantly let me take a CLA250 (but that was all I was allowed to take).
At the booth they tried to charge me the premier selection up charge, even though I had an LCAR res, they said if I took a car from premier selection I had to pay the charge ( I took exactly one of the two CLA250s I was told to choose from with my LCAR res). They called someone to confirm my story and I was allowed to proceed with the rental. They also didnt mark the damage I pointed out to them, my RA reads no damage.
Pretty disappointing experience at YYZ, most Nationals are good. This one is decidedly chintzy.
I just hit a moose in the CLA250 up near New Liskeard, so we will see what the local enterprise swaps me into.
Last edited by Nitehawk; May 14, 2024 at 10:17 pm
May 14, 2024, 9:56 pm
#1277
Join Date: Aug 2022
Programs: National Executive Elite
Posts: 16
Just picked up from YYZ this afternoon. I had a premium reservation and am an EE member.
I was pretty annoyed that they directed me to the aisle which had 0 PCARs on it (I actually havent even seen any PCARs at any airport this year). They said thats a Nissan maxima and we dont have any, so choose from the aisleNo we cant give you anything from premier selection unless you pay the up charge.
The premier selection had an assortment of entry level Mercedes/Audi on it (CLA, GLB, Q5). The ES had a bunch of crappy cars like ford escapes.
After I changed my res to LCAR they reluctantly let me take a CLA250 (but that was all I was allowed to take).
At the booth they tried to charge me the premier selection up charge, even though I had an LCAR res, they said if I took a car from premier selection I had to pay the charge (even though I took exactly one of the two CLA250s I was told to choose from with my LCAR res). They also didnt mark the damage I pointed out to them on the RA.
Pretty disappointing experience at YYZ, most Nationals are good. This one is decidedly chintzy.
I just hit a moose in the CLA250 up near New Liskeard, so we will see what the local enterprise swaps me into.
I was pretty annoyed that they directed me to the aisle which had 0 PCARs on it (I actually havent even seen any PCARs at any airport this year). They said thats a Nissan maxima and we dont have any, so choose from the aisleNo we cant give you anything from premier selection unless you pay the up charge.
The premier selection had an assortment of entry level Mercedes/Audi on it (CLA, GLB, Q5). The ES had a bunch of crappy cars like ford escapes.
After I changed my res to LCAR they reluctantly let me take a CLA250 (but that was all I was allowed to take).
At the booth they tried to charge me the premier selection up charge, even though I had an LCAR res, they said if I took a car from premier selection I had to pay the charge (even though I took exactly one of the two CLA250s I was told to choose from with my LCAR res). They also didnt mark the damage I pointed out to them on the RA.
Pretty disappointing experience at YYZ, most Nationals are good. This one is decidedly chintzy.
I just hit a moose in the CLA250 up near New Liskeard, so we will see what the local enterprise swaps me into.
I was there last week and only saw Camrys and Altimas in the Executive aisle...
May 14, 2024, 10:30 pm
#1278
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,453
Since when does the reserved car class mean almost nothing? How is a FCAR/ICAR/IFAR is an acceptable replacement for a PCAR?
I would argue if they dont have a PCAR they can move up to LCAR, GXAR, RXAR etc, but not down.
Reading between the lines I am thinking the managers get scored or bonused on upsells, hence the pushing for the premier selection fee. Apparently customer satisfaction is not a concern at YYZ. They were also not impressed that I modified my reservation to LCAR rather than paying their up charge.
I would argue if they dont have a PCAR they can move up to LCAR, GXAR, RXAR etc, but not down.
Reading between the lines I am thinking the managers get scored or bonused on upsells, hence the pushing for the premier selection fee. Apparently customer satisfaction is not a concern at YYZ. They were also not impressed that I modified my reservation to LCAR rather than paying their up charge.
May 15, 2024, 11:31 am
#1280
Join Date: Feb 2011
Location: FAT
Programs: AA LT GLD, AS 75K, Marriott Titanium
Posts: 183
Just completed a YYZ-USA one way rental. The app told me that I could take any car in the Emerald Aisle, but I was told at the gate that a one way rental into the US had to have US plates (of which there none in the aisle and an associate had to go to a satellite lot to retrieve). I wasn't in a hurry, but I was left to wait about 30 minutes for the car to be brought out.
So for anyone else doing a one way rental into the US, seems like you won't be able to bypass the counter despite what the app may say.
So for anyone else doing a one way rental into the US, seems like you won't be able to bypass the counter despite what the app may say.
May 17, 2024, 7:55 am
#1281
Join Date: Sep 2015
Posts: 91
Just completed a YYZ-USA one way rental. The app told me that I could take any car in the Emerald Aisle, but I was told at the gate that a one way rental into the US had to have US plates (of which there none in the aisle and an associate had to go to a satellite lot to retrieve). I wasn't in a hurry, but I was left to wait about 30 minutes for the car to be brought out.
So for anyone else doing a one way rental into the US, seems like you won't be able to bypass the counter despite what the app may say.
So for anyone else doing a one way rental into the US, seems like you won't be able to bypass the counter despite what the app may say.
May 17, 2024, 11:56 am
#1282
Join Date: Dec 2022
Posts: 395
Just completed a YYZ-USA one way rental. The app told me that I could take any car in the Emerald Aisle, but I was told at the gate that a one way rental into the US had to have US plates (of which there none in the aisle and an associate had to go to a satellite lot to retrieve). I wasn't in a hurry, but I was left to wait about 30 minutes for the car to be brought out.
So for anyone else doing a one way rental into the US, seems like you won't be able to bypass the counter despite what the app may say.
So for anyone else doing a one way rental into the US, seems like you won't be able to bypass the counter despite what the app may say.
at YVR, I have seen them set aside USA plated cars just for this purpose I think as they need to get them sent back to USA. The station said they allow Canada plated cars to Seattle but seemed to have said if I wanted to one way to anywhere further they wont allow that
May 23, 2024, 1:07 pm
#1283
Join Date: Sep 2020
Posts: 10
yep can confirm that YYZ national is the outlier and definitively the worst one I have experienced. Generally National customer service is the best. Even if they don't have access to good cars for executives, they could train their employees to offer good customer service or be nice. But every time I've been there, (probably 10+ times), they act as if they are doing me a favour by taking my money.
May 23, 2024, 8:59 pm
#1284
Join Date: Jun 2020
Posts: 9
[QUOTE=Nitehawk;36234423]Since when does the reserved car class mean almost nothing? How is a FCAR/ICAR/IFAR is an acceptable replacement for a PCAR?
I would argue if they don’t have a PCAR they can move up to LCAR, GXAR, RXAR etc, but not down.
Reading between the lines I am thinking the managers get scored or bonused on upsells, hence the pushing for the premier selection fee. Apparently customer satisfaction is not a concern at YYZ. They were also not impressed that I modified my reservation to LCAR rather than paying their up charge.[/QUOTE]
Next time show them this and threaten to call corporate.
I had to show them this once because it seems they have no clue what elite members are entitled to.
I would argue if they don’t have a PCAR they can move up to LCAR, GXAR, RXAR etc, but not down.
Reading between the lines I am thinking the managers get scored or bonused on upsells, hence the pushing for the premier selection fee. Apparently customer satisfaction is not a concern at YYZ. They were also not impressed that I modified my reservation to LCAR rather than paying their up charge.[/QUOTE]
Next time show them this and threaten to call corporate.
I had to show them this once because it seems they have no clue what elite members are entitled to.
May 24, 2024, 6:46 am
#1286
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,928
[QUOTE=island mon;36255646]
It seems you're unaware of what you're entitled to. Your upgrade is automatically built into your reservation with National. If you book a Full Size, you've paid for Mid Size.. if you book a Premium, you've paid for Full Size. If you book Luxury, you've paid for Premium. There.. you've been upgraded. This is the way National works and has been discussed here many many times.
Ron.
Since when does the reserved car class mean almost nothing? How is a FCAR/ICAR/IFAR is an acceptable replacement for a PCAR?
I would argue if they don’t have a PCAR they can move up to LCAR, GXAR, RXAR etc, but not down.
Reading between the lines I am thinking the managers get scored or bonused on upsells, hence the pushing for the premier selection fee. Apparently customer satisfaction is not a concern at YYZ. They were also not impressed that I modified my reservation to LCAR rather than paying their up charge.[/Q
I would argue if they don’t have a PCAR they can move up to LCAR, GXAR, RXAR etc, but not down.
Reading between the lines I am thinking the managers get scored or bonused on upsells, hence the pushing for the premier selection fee. Apparently customer satisfaction is not a concern at YYZ. They were also not impressed that I modified my reservation to LCAR rather than paying their up charge.[/Q
Ron.
May 24, 2024, 8:50 am
#1287
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,453
It seems you're unaware of what you're entitled to. Your upgrade is automatically built into your reservation with National. If you book a Full Size, you've paid for Mid Size.. if you book a Premium, you've paid for Full Size. If you book Luxury, you've paid for Premium. There.. you've been upgraded. This is the way National works and has been discussed here many many times.
Ron.
I certainly understand the system, but my recent experience at YYZ was when no PCARs are available and you booked one they just give you an FCAR or a crappy SUV (an upgrade, heh). I did see a Toyota crown in the returns area when I got back, labelled PCAR.
Last edited by Nitehawk; May 24, 2024 at 11:19 am
May 24, 2024, 8:50 am
#1288
Join Date: Jun 2020
Posts: 9
[QUOTE=newfbc;36256396]
It seems you're unaware of what you're entitled to. Your upgrade is automatically built into your reservation with National. If you book a Full Size, you've paid for Mid Size.. if you book a Premium, you've paid for Full Size. If you book Luxury, you've paid for Premium. There.. you've been upgraded. This is the way National works and has been discussed here many many times.
Ron.
Interesting because when I have gone to National, any location, and they don't have my reservation, they provide a higher option and not lower. They always say that it is because of the Executive Status. It seems strange that they would want to downgrade OPs reservation, I have also noticed that it depends on the person you are dealing with. I always try to speak to a manager because some of the regular agents aren't helpful.
It seems you're unaware of what you're entitled to. Your upgrade is automatically built into your reservation with National. If you book a Full Size, you've paid for Mid Size.. if you book a Premium, you've paid for Full Size. If you book Luxury, you've paid for Premium. There.. you've been upgraded. This is the way National works and has been discussed here many many times.
Ron.
Interesting because when I have gone to National, any location, and they don't have my reservation, they provide a higher option and not lower. They always say that it is because of the Executive Status. It seems strange that they would want to downgrade OPs reservation, I have also noticed that it depends on the person you are dealing with. I always try to speak to a manager because some of the regular agents aren't helpful.