Airline web site pet peeves?
#32


Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,285
Originally Posted by thenewflesh
I would really like to be able to book openjaw reward tickets online a la Aeroplan. That's about it. I like CO.com's booking engine, but this is the one exception to that (other than crappy reward availabilty).
Yes I agree with you, Aeroplan needs to enhance their site for Star Alliance awards. That would avoid us paying $50!
#33
Moderator, Hilton Honors



Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
dream maps
memory of inputs when re-search for flights so dont have to enter them all again
flight search (and allowable destinations) includes all partners (or even better all airlines)
advanced routing options including ability to choose from multiple routes, able to choose which of many flights for each leg to tailor the transits/stopovers
bring up full rules not some useless summary that doesnt include all the info you need
manage my booking function (yup some airlines still don't have this grrrr)
memory of inputs when re-search for flights so dont have to enter them all again
flight search (and allowable destinations) includes all partners (or even better all airlines)
advanced routing options including ability to choose from multiple routes, able to choose which of many flights for each leg to tailor the transits/stopovers
bring up full rules not some useless summary that doesnt include all the info you need
manage my booking function (yup some airlines still don't have this grrrr)
#36
Join Date: Nov 2005
Posts: 34
"Flexible date search" is SO key. And being able to do an extended flexible date search, over multiple months, is great (like travelocity and zuji). I don't like how some search sites will only let you do a flexible search over one month, or worse over just a few days. It's really helpful when planning when to take a trip. I won't use sites that don't have flexible date searches.
In terms of interface, ITA's "graphical" view is wonderful... by far the best way of displaying fares I've seen. It's much better than just having the times as text. You could maybe have a different coloured bar for each fare type (in addition to writing out the fare type, of course)
In terms of interface, ITA's "graphical" view is wonderful... by far the best way of displaying fares I've seen. It's much better than just having the times as text. You could maybe have a different coloured bar for each fare type (in addition to writing out the fare type, of course)
#37
Suspended
Join Date: Dec 2005
Location: HY
Programs: AA-EXP (3.3MM), AAirpass, SQ-PPS Solitaire, DL-PM (.777MM), SPG-Plat, HH-D
Posts: 2,307
would be nice for the website to remember certain details (a la expedia) such as trip origin, if u use this site often. also i dont like how some sites make u sign in while searching, as if you sign in youll get a better deal. Would also be nice if this sites recognizes airport codes as well as city codes i.e. mil = every airport in milan, italy...(instead of mxp, lin, bgo) (some web sites want u to choose specific airport)
#39
Join Date: May 2006
Posts: 1
Bring Back eAAsySabre !!!!!!!!!!
- What are the best user interface experiences you've had?
- This is your chance to shape your future! What do you want in your airline web site? What should we get rid of?
If you want the best b ooking interface, Bring Back eAAsySabre!!!!!!!!
AAmerican had the best and simplest information-packed website EVER in eAAsySabre. Why in the world did they eliminate it? You could very simply and efficiently search a trip by including routing (such as, through ORD or DFW), fare basis, and many more criteria if you wanted. It probably gave too much information that AAmerican did NOT want customers to know. It was beautiful!
- This is your chance to shape your future! What do you want in your airline web site? What should we get rid of?
If you want the best b ooking interface, Bring Back eAAsySabre!!!!!!!!
AAmerican had the best and simplest information-packed website EVER in eAAsySabre. Why in the world did they eliminate it? You could very simply and efficiently search a trip by including routing (such as, through ORD or DFW), fare basis, and many more criteria if you wanted. It probably gave too much information that AAmerican did NOT want customers to know. It was beautiful!
#41


Join Date: Jun 2004
Location: STL
Programs: WN, DL, AA; Hyatt or Wyndham
Posts: 1,105
1. DREAM MAPS FOR FARE RANGES!!!! (Hm, where can I go from STL for <$150 next month?)
2. DREAM MAPS FOR 'STANDARD' AWARD TICKETS!!!! (Hm, where can I go from STL for 25k miles in August?)
3. I love the route map comments -- I have to hunt any airlines' website scrupulously to find it. In the in-flight mag, they're always easy, they are right inside the back cover. Why so difficult on the website?
4. If an agent can do it when I call in, I should be able to do it through the website. I realize this is probably an unattainable goal in all situations, but it should be what you strive toward.
2. DREAM MAPS FOR 'STANDARD' AWARD TICKETS!!!! (Hm, where can I go from STL for 25k miles in August?)
3. I love the route map comments -- I have to hunt any airlines' website scrupulously to find it. In the in-flight mag, they're always easy, they are right inside the back cover. Why so difficult on the website?
4. If an agent can do it when I call in, I should be able to do it through the website. I realize this is probably an unattainable goal in all situations, but it should be what you strive toward.
#42
Join Date: Apr 2005
Location: Welcome to Boston. Expect stupid.
Programs: Foodland Maika'i Plastic Card, DL GM when it meant something
Posts: 300
What I'd like for the UI:
1. Support use of the BACK button, and require only 1 click to get back to the previous page which should appear the way it did when you left it
2. Make sure page objects are ordered correctly for "tabbing" between them
3. No popup-on-mouse-over anything
4. Small HTML footprint so those of us with dialup don't have to wait 3 minutes for a page to load
5. Ability to type in city/airport names/codes as opposed to mandatory use of a drop-down selector
6. Allow login with a user name (do not require FF membership number)
Flight search:
1. Ability to specify a MINIMUM number of connections
2. Ability to search a range of dates at once (see Southwest availability matrix)
3. Ability to view/select seats before and after purchase
4. Ability to view full fare rules and restrictions
5. Always display aircraft type and on-time performance
6. Always display all-in fares rather than baiting-and-switching with lowballs that don't include the taxes
More to come (maybe) after I poke around some...
1. Support use of the BACK button, and require only 1 click to get back to the previous page which should appear the way it did when you left it
2. Make sure page objects are ordered correctly for "tabbing" between them
3. No popup-on-mouse-over anything
4. Small HTML footprint so those of us with dialup don't have to wait 3 minutes for a page to load
5. Ability to type in city/airport names/codes as opposed to mandatory use of a drop-down selector
6. Allow login with a user name (do not require FF membership number)
Flight search:
1. Ability to specify a MINIMUM number of connections
2. Ability to search a range of dates at once (see Southwest availability matrix)
3. Ability to view/select seats before and after purchase
4. Ability to view full fare rules and restrictions
5. Always display aircraft type and on-time performance
6. Always display all-in fares rather than baiting-and-switching with lowballs that don't include the taxes
More to come (maybe) after I poke around some...
#43


Join Date: Jun 2004
Location: STL
Programs: WN, DL, AA; Hyatt or Wyndham
Posts: 1,105
Originally Posted by timstravel
6. Allow login with a user name (do not require FF membership number)
#44
Join Date: Apr 2005
Location: Welcome to Boston. Expect stupid.
Programs: Foodland Maika'i Plastic Card, DL GM when it meant something
Posts: 300
Originally Posted by klitz
If you want the best b ooking interface, Bring Back eAAsySabre!!!!!!!!
AAmerican had the best and simplest information-packed website EVER in eAAsySabre.
AAmerican had the best and simplest information-packed website EVER in eAAsySabre.
#45
Join Date: Apr 2005
Location: Welcome to Boston. Expect stupid.
Programs: Foodland Maika'i Plastic Card, DL GM when it meant something
Posts: 300
Originally Posted by Delta Hog
Sorry, will have to cast a countervote on this one. I do not like sites that require a username different from your membership #. Sites should require the entry of the number only, and not some other login that I will forget next week.
Now if your username is assigned to you, I would fully agree that would be a serious peeve.





