ETHICS - "$0" Rate Errors & Demands to Honor
#46
Join Date: May 2001
Location: BOS/NYC/Ischia
Posts: 858
Did this e-mail originate from that "list clique" or one of its members? What is the punishment if one of its members breaks their covenant and speaks out about lack of ethics? Do you omit them from the "List" and "kick'em to the curb"? I am only inquiring, because that's the "feeling" that I am getting. Please correct me if I'm reading this all wrong.
It takes character to speak up when your peers won't, and worse yet, be ostracized for doing the right thing.
Enjoy the first week-end of September (it's Labor Day week-end here in the US) and reflect on the rewards of our labor.
It takes character to speak up when your peers won't, and worse yet, be ostracized for doing the right thing.
Enjoy the first week-end of September (it's Labor Day week-end here in the US) and reflect on the rewards of our labor.
#47
Original Poster
FlyerTalk Evangelist



Join Date: Dec 2000
Location: San Diego
Programs: Fly UA MM 1K, Sleep Hyatt & IHG, Hertzer. 2022 Flyertalk Fantasy Football Champion
Posts: 11,203
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by anim8r:
[b]Did this e-mail originate from that "list clique" or one of its members? What is the punishment if one of its members breaks their covenant and speaks out about lack of ethics? Do you omit them from the "List" and "kick'em to the curb"? I am only inquiring, because that's the "feeling" that I am getting. Please correct me if I'm reading this all wrong. B]</font>
[b]Did this e-mail originate from that "list clique" or one of its members? What is the punishment if one of its members breaks their covenant and speaks out about lack of ethics? Do you omit them from the "List" and "kick'em to the curb"? I am only inquiring, because that's the "feeling" that I am getting. Please correct me if I'm reading this all wrong. B]</font>
#48
In Memoriam




Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dhammer53:
It's just plain wrong to take advantage of Hilton for such an error... </font>
It's just plain wrong to take advantage of Hilton for such an error... </font>
Whatever the legalities, it strikes me as "moral fraud."
#49
FlyerTalk Evangelist


Join Date: May 2000
Location: RDU
Programs: AA LT Gold, Breezy 2
Posts: 12,608
As for this person's demands: if (s)he doesn't have 300 friends to show up, then Hilton will just overbook the hotel by a couple of hundred rooms and be done with it. If (s)he brings 10 people, they walk those 10 people to a "similar" property with empty rooms - some other hotel would help out. And if it had been a US property with a state-imposed $1/night occupancy tax and a $2/night energy surcharge, they'd have charged him $900 for the no-shows to boot.
#50
Join Date: Jun 2001
Location: Suwanee,Ga ,usa
Posts: 3,617
$0 for the room.
$15 resort fee
$3.50 energy charge
$3 to turn on phone
$.12 a minute on 800#'s
$.50 local calls
$3.50 delivery charge for room service +18% service charge
$25 for parking,
and & on
Not so "free" after all.
$15 resort fee
$3.50 energy charge
$3 to turn on phone
$.12 a minute on 800#'s
$.50 local calls
$3.50 delivery charge for room service +18% service charge
$25 for parking,
and & on
Not so "free" after all.
#51
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
I am currently at the DT Mission Valley and actually can see the Hilton Mission Valley hotel in question from my window. I tried to book the Hilton but it was too pricey. I now understand why since it was booked by many $0.00 no-shows for fun and that procedure drove the yield management driven pricing system nutty. Big deal for some but a loss to this hotel. BTW many computer systems default to a "00" if problems occur in coding.
My best guess if the Hilton lawyers researched the 1728-ish written laws re "defrauding an innkeeper...." found posted in the closets, it probably would be an defraud-type offence in many states. Now the joker with his hostage-holding 300 booked rooms may have to explain to his 10th grade science teacher why he was not in class last week. He was in jail.
MisterNice
My best guess if the Hilton lawyers researched the 1728-ish written laws re "defrauding an innkeeper...." found posted in the closets, it probably would be an defraud-type offence in many states. Now the joker with his hostage-holding 300 booked rooms may have to explain to his 10th grade science teacher why he was not in class last week. He was in jail.
MisterNice
#52
Join Date: Jun 2001
Location: Santa Monica, CA, USA
Posts: 1,013
A tale of 2 people:
1 - some guy who wants to book 300 rooms at a Hilton, at $0 per night,
and
2 - Ascension Franco Gonzales - who probably could never afford to stay at a Hilton in his life. But, this illegal alien, making $1,300 a month - found $203,000 in cash on August 27 - and turned it in.
http://www.latimes.com/news/printedi...2901loot.story
Forget about the legalities for a minute - if you could be one of these 2, and get your story on the front page of the Times - which would you want to be?
1 - some guy who wants to book 300 rooms at a Hilton, at $0 per night,
and
2 - Ascension Franco Gonzales - who probably could never afford to stay at a Hilton in his life. But, this illegal alien, making $1,300 a month - found $203,000 in cash on August 27 - and turned it in.
http://www.latimes.com/news/printedi...2901loot.story
Forget about the legalities for a minute - if you could be one of these 2, and get your story on the front page of the Times - which would you want to be?
#53
Join Date: Jun 2000
Location: Santa Barbara, CA
Posts: 7,149
If the 300 room FT member wasn't ashamed of it, then he or she would have no problem posting it here. They also would have posted the e-mail on FT.
But, I don't think threatening to complain publicly if you are less than satisfied is at all wrong, so long as you are honest. It's called word of mouth. All businesses know or should know that many satisfied customers refer other customers, and that unsatisfied customers tell friends and family about it. And if the this person complained and was honest about what happened, well, it wouldn't hurt Hilton's business at all, because it's clear who is being reasonable and unreasonable here.
Finally, the operative legal term that people have been avoiding here is "consideration".
A $0 room rate has no consideration on the part of the consumer. A $29 flight doesn have consideration- $29. A bad deal for United, maybe, but still consideration? Yes.
But, I don't think threatening to complain publicly if you are less than satisfied is at all wrong, so long as you are honest. It's called word of mouth. All businesses know or should know that many satisfied customers refer other customers, and that unsatisfied customers tell friends and family about it. And if the this person complained and was honest about what happened, well, it wouldn't hurt Hilton's business at all, because it's clear who is being reasonable and unreasonable here.
Finally, the operative legal term that people have been avoiding here is "consideration".
A $0 room rate has no consideration on the part of the consumer. A $29 flight doesn have consideration- $29. A bad deal for United, maybe, but still consideration? Yes.
#55
Join Date: Feb 2001
Location: bringing sexy back
Posts: 7,751
I was shocked that Hilton is offering them 50% off for the length of the stay. That only encourages such behavior. If I were Hilton, I would have not only offered them no freebies, but initiated a call to the 300-night grubbers from the company lawyers, citing extortion etc. A way to lose customers, you say? I don't think anyone wants these kinds of customers.
#56

Join Date: Jan 2000
Location: Northern California
Programs: Inf Elite CO, lifetime AA Platinum
Posts: 1,937
Interesting note on the front of buydig.com:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
Attention valuable customers,
We regret to inform you that a price error has occurred on the Sony DAVS-500 on 08/30/01. The correct price is $444.00. Our advertised policy and automated order confirmation clearly state that "The order confirmation does not constitute a final offer or contract. All orders are subject to management review and approval and if found to be invalid due to any reason, are subject to cancellation by management." Any order placed for this item will not be charged, billed or shipped. We sincerely apologize for this error, and any inconvenience this error may have caused. Thank you,
Buydig.com.. management.
</font>
Attention valuable customers,
We regret to inform you that a price error has occurred on the Sony DAVS-500 on 08/30/01. The correct price is $444.00. Our advertised policy and automated order confirmation clearly state that "The order confirmation does not constitute a final offer or contract. All orders are subject to management review and approval and if found to be invalid due to any reason, are subject to cancellation by management." Any order placed for this item will not be charged, billed or shipped. We sincerely apologize for this error, and any inconvenience this error may have caused. Thank you,
Buydig.com.. management.
</font>
#57
Join Date: May 2000
Location: Studio City, CA, USA
Posts: 26
Boy, a lot of people have a lot to say on this topic. It occurred to me that the
e-mail referenced by everybody that contains
a 'demand letter' to Hilton regarding
Diamond status, etc. may simply be a joke
written for the amusement of the 300 room
guy's correspondents about the absurdity of
the $0 rate situation.
Just my 2 cents.
(if that were the case, wouldn't we all feel
silly?)
e-mail referenced by everybody that contains
a 'demand letter' to Hilton regarding
Diamond status, etc. may simply be a joke
written for the amusement of the 300 room
guy's correspondents about the absurdity of
the $0 rate situation.
Just my 2 cents.
(if that were the case, wouldn't we all feel
silly?)
#58
Join Date: Jul 1999
Location: JFK/LAX
Posts: 1,436
Something that occurs to me is that all of these $0, $29, $19 offers whatever are coming through the internet which all of these companies are doing everything possible to get us to use in regards to their products for the simple reason that it costs them less money that way.
As a result of saving that money, there are going to be screwups, like this one, that would not have occured if they had left the human element of a representative of their interests intact.
(That said, I'm not condoning or passing judgement on those who take advantage of these offers.)
As a result of saving that money, there are going to be screwups, like this one, that would not have occured if they had left the human element of a representative of their interests intact.
(That said, I'm not condoning or passing judgement on those who take advantage of these offers.)
#59
Join Date: May 2001
Location: BOS/NYC/Ischia
Posts: 858
TravelManKen,
I appreciate your position. My questions were alluding to why a few FT'ers want to shut down this thread, suggesting that you had no right to post it in the first place. They have aroused my curiosity.
I appreciate your position. My questions were alluding to why a few FT'ers want to shut down this thread, suggesting that you had no right to post it in the first place. They have aroused my curiosity.
#60
Original Poster
FlyerTalk Evangelist



Join Date: Dec 2000
Location: San Diego
Programs: Fly UA MM 1K, Sleep Hyatt & IHG, Hertzer. 2022 Flyertalk Fantasy Football Champion
Posts: 11,203
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by anim8r:
TravelManKen,
I appreciate your position. My questions were alluding to why a few FT'ers want to shut down this thread, suggesting that you had no right to post it in the first place. They have aroused my curiosity.</font>
TravelManKen,
I appreciate your position. My questions were alluding to why a few FT'ers want to shut down this thread, suggesting that you had no right to post it in the first place. They have aroused my curiosity.</font>

