I had a system crash on the machine that had the results, hence the delay in posting them.

23 members of Flyertalk cast ballots for Best and Worst in various categories. Each voter was allowed 10 points in each category and was able to split their points among 3 companies. These members represent a group of very frequent travellers. In the previous 12 months, they averaged over 68,000 miles flown and over 45 hotel nights. This group held elite status in 35 Airline programs and 39 Hotel programs.

The next Talkies are scheduled for Feb 2000.

And the Results......


Best Airline Frequent Flyer Program

1) Continental Onepass 88
2) United MileagePlus 40
3) Delta Skymiles 29
4) American AAdvantage 20
5) Northwest WorldPerks 16
All others 29


Worst Airline Frequent Flyer Program

1) United MileagePlus 49
2) Southwest RapidRewards 37
3) American AAdvantage 27
4) Quantas Frequent Flyer 20
5) Delta Skymiles 17
All others 49


Best Airline

1) Continental Airlines 74
2) Delta Airlines 31
3) United Airlines 27
4) Alaska Airlines 20
4) Singapore Airlines 20
All others 54


Worst Airline

1) Northwest Airlines 33
2) United Airlines 28
3) Delta Airlines 27
4) TWA 21
4) American Airlines 21
All others 79


Best Airline Customer Service

1) Continental Airlines 59
2) Alaska Airlines 40
3) United Airlines 33
4) Delta Airlines 20
4) American Airlines 20
All others 56


Worst Airline Customer Service

1) United Airlines 44
2) American Airlines 29
3) TWA 24
4) Northwest Airlines 20
5) US Airways 16
All others 54


Best Hotel Frequent Guest Program

1) Starwood Preferred Guest 93
2) Hilton HHonors 40
3) Marriott Rewards 27
4) Hyatt Gold Passport 24
5) Holiday Inn PriorityClub 6
All others 10


Worst Hotel Frequent Guest Program

1) Best Western Gold Crown Club 36
2) Radisson Gold Rewards 21
3) Club Ramada 20
4) Hilton HHonors 19
5) Marriott Rewards 16
All others 39


Best Hotel Chain

1) Starwood 73
2) Marriott 48
3) Hyatt 24
4) Ritz Carlton 20
5) Fairmont 10
All others 28


Worst Hotel Chain

1) Days Inn 28
2) Motel 6 27
3) Holiday Inn 27
4) Ramada 20
5) Hilton 19
All others 56

Best Hotel Customer Service

1) Marriott 68
2) Starwood 53
3) Hyatt 21
4) Hilton 15
5) Holiday Inn 8
all others 12


Worst Hotel Customer Service

1) Hilton 47
2) Choice 21
3) Super 8 12
4) Holiday Inn 11
5) Ramada 6
All others 12




[This message has been edited by Boomer (edited 10-27-1999).]

Some real surprises here! Thanks for all your efforts also boomer!

I like how the bipolar results for United indicate that those who like it, really like it and those who hate it really hate it. Seems to be the way it is with them...

Hyatt's poor results surpirse me, especially in Customer Service ... I'd take Hyatt Customer Service over Marriott's any day of the week!

Delta's results also surprise me ... much better than I would have thought ...

I have to agree with the above choice, since Marriott treats me like a stranger with 1.2 million points total. Their attitude has changed for the worst, especially at the corporate owned properties like LAX.

Even the LAX Hilton next door does a better job, though more business like then family.

But it seems like the Hyatt properties are going out of their way to keep you content. Not so uppity. Guess that goes with NOT being rated in 1st place.

[This message has been edited by ROADRUNNER (edited 08-04-2000).]

Rats, I didn't realize the deadline for voting was so soon! My vote probably would've pushed UA to the tops for worst airline! Would've been a sweep for them! Gotta pay more attention next time.

Those are the results of LAST years Talkies, as voted on by you the members of FlyerTalk.

This years voting is still going on.
Balloting will run thru August 18th, so you have plenty of time.

To request a ballot e-mail: [email protected].

Oh I guess I was paying attention! To the ballot, at least, not this thread!

A few people have raised the question about what Midnight August 18th means.
So to avoid any misunderstanding.

Balloting will close at 12:01am EDT on August 19th 2000.