I had a system crash on the machine that had the results, hence the delay in posting them.

23 members of Flyertalk cast ballots for Best and Worst in various categories. Each voter was allowed 10 points in each category and was able to split their points among 3 companies. These members represent a group of very frequent travellers. In the previous 12 months, they averaged over 68,000 miles flown and over 45 hotel nights. This group held elite status in 35 Airline programs and 39 Hotel programs.

The next Talkies are scheduled for Feb 2000.

And the Results......


Best Airline Frequent Flyer Program

1) Continental Onepass 88
2) United MileagePlus 40
3) Delta Skymiles 29
4) American AAdvantage 20
5) Northwest WorldPerks 16
All others 29


Worst Airline Frequent Flyer Program

1) United MileagePlus 49
2) Southwest RapidRewards 37
3) American AAdvantage 27
4) Quantas Frequent Flyer 20
5) Delta Skymiles 17
All others 49


Best Airline

1) Continental Airlines 74
2) Delta Airlines 31
3) United Airlines 27
4) Alaska Airlines 20
4) Singapore Airlines 20
All others 54


Worst Airline

1) Northwest Airlines 33
2) United Airlines 28
3) Delta Airlines 27
4) TWA 21
4) American Airlines 21
All others 79


Best Airline Customer Service

1) Continental Airlines 59
2) Alaska Airlines 40
3) United Airlines 33
4) Delta Airlines 20
4) American Airlines 20
All others 56


Worst Airline Customer Service

1) United Airlines 44
2) American Airlines 29
3) TWA 24
4) Northwest Airlines 20
5) US Airways 16
All others 54


Best Hotel Frequent Guest Program

1) Starwood Preferred Guest 93
2) Hilton HHonors 40
3) Marriott Rewards 27
4) Hyatt Gold Passport 24
5) Holiday Inn PriorityClub 6
All others 10


Worst Hotel Frequent Guest Program

1) Best Western Gold Crown Club 36
2) Radisson Gold Rewards 21
3) Club Ramada 20
4) Hilton HHonors 19
5) Marriott Rewards 16
All others 39


Best Hotel Chain

1) Starwood 73
2) Marriott 48
3) Hyatt 24
4) Ritz Carlton 20
5) Fairmont 10
All others 28


Worst Hotel Chain

1) Days Inn 28
2) Motel 6 27
3) Holiday Inn 27
4) Ramada 20
5) Hilton 19
All others 56

Best Hotel Customer Service

1) Marriott 68
2) Starwood 53
3) Hyatt 21
4) Hilton 15
5) Holiday Inn 8
all others 12


Worst Hotel Customer Service

1) Hilton 47
2) Choice 21
3) Super 8 12
4) Holiday Inn 11
5) Ramada 6
All others 12




[This message has been edited by Boomer (edited 10-27-1999).]