Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
Hyatt's poor results surpirse me, especially in Customer Service ... I'd take Hyatt Customer Service over Marriott's any day of the week!
Delta's results also surprise me ... much better than I would have thought ...