Points.com [Consolidated]
Mar 19, 2013 | 4:01 am
#286
Join Date: Jul 2006
Location: SEA
Programs: A3*G, AC, IHG Plat AMB
Posts: 1,606
Mar 19, 2013 | 3:14 pm
#287
Join Date: Oct 2006
Programs: AAdvantage, Mileage Plus
Posts: 150
I've had the same problem. I e-mailed them and received a response that I needed to call in and provide them with information. It was too much effort and sounded a little too shady for the marginal benefit I sometimes receive from points.com.
Jul 22, 2013 | 8:05 am
#288
Join Date: Nov 2005
Location: LAX/BUR
Posts: 2,013
My points.com account no longer shows US Airways as a transfer option in the "transfer, exchange & buy" section -- before jumping to conclusions, is anyone else having the same issue? If so, this might be the end of the Aeroplan --> US Airways transfer option.
Jul 22, 2013 | 8:23 am
#289
Suspended
Join Date: Dec 2006
Location: USA
Programs: All major programs
Posts: 1,403
Yes, my account has the same issue.
Jul 26, 2013 | 9:19 am
#291
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Jul 26, 2013 | 9:22 am
#292
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,062
Sep 4, 2013 | 6:48 pm
#293
Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,165
Got an e-mail today saying you could now do surveys on points.com via e-rewards sibling company peanut labs and get points/miles in return.
Participating companies right now- Alaska, AA, Frontier, Hawaii, Icelandair, Avianca Life Miles, Priority Club, Best Buy Rewards Zone, US Airways, Virgin America
Participating companies right now- Alaska, AA, Frontier, Hawaii, Icelandair, Avianca Life Miles, Priority Club, Best Buy Rewards Zone, US Airways, Virgin America
Oct 26, 2013 | 4:21 pm
#295
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,885
US & UA not available for swapping on Points.com
Lat night, I logged into Points.com just as a quickie way to check my balances and noticed the trade/exchange options were greyed out for both UA & US. These options are still available for AA so I would encourage anyone who has orphaned points (Best Buy, Frontier or ??) in programs they don't use to swap them to AA. No one knows how long they will be an option.
There is a screenshot of what I am talking about on my blog.
There is a screenshot of what I am talking about on my blog.
Oct 26, 2013 | 11:50 pm
#296
Join Date: Nov 2011
Posts: 6,458
Lat night, I logged into Points.com just as a quickie way to check my balances and noticed the trade/exchange options were greyed out for both UA & US. These options are still available for AA so I would encourage anyone who has orphaned points (Best Buy, Frontier or ??) in programs they don't use to swap them to AA. No one knows how long they will be an option.
There is a screenshot of what I am talking about on my blog.
There is a screenshot of what I am talking about on my blog.
Oct 27, 2013 | 2:40 am
#297
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,182
US & UA not available for swapping on Points.com
AFAIK, pre and post merger, UA never allowed you to swap out of the program. Not sure about into MP, though.
Nov 25, 2013 | 6:12 pm
#299
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,557
Jun 26, 2014 | 7:27 pm
#300
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
points.com Points Select Dumped Us
My company, an online merchant, has been a customer of points.com's Points Select loyalty program since last July. These kinds of programs don't just take off on their own. They take customer development, advertising, programming, man hours.... in other words, money!
Today we received a "Dear John" email from them with no explanation with regard to the reason. They are simply dumping us as of September 1st or when our balance reaches zero, whichever comes first.
We have been trying to get the new banners for weeks, as they have added new program participants which we desperately wanted to promote. One reply claiming they were working on getting them for us, but no banners. Now we have spent all this time and money developing this program in more ways than I can describe here, and BAM. Adios!
FYI, this program isn't cheap. At a cost of $0.0425/mile or point, it is not something any of us would ever purchase for ourselves. It's also on autopilot for them. We do all the work, going to their website to enter customer email addresses, names and number of points to award, at which point the customer receives an auto-generated email with their claim code.
Having read nothing positive about points.com on these threads, I was thinking that we had found the one good thing they had to offer. Now we are just screwed. More time undoing all the things we have spent time doing for the last year, and hoping we don't miss anything. Possibly losing customers that we have invested our time and money to develop.
We are angry, stunned and financially damaged as a result of this inexplicable action. What arrogance to just boot a good, paying customer who isn't simply low maintenance, but virtually NO maintenance for them. As I said, it's all self service.
I'm hoping to find others who have had experience with these people and can possibly shed some light on what, if any measures we could take to convince them to continue to take our money. If there were any kind of competition to their service, we would simply laugh and switch, but they were exactly what we had looked for for years.
Anyone have any experience and/or hope to share, please?
Right now, we are just sitting around
Today we received a "Dear John" email from them with no explanation with regard to the reason. They are simply dumping us as of September 1st or when our balance reaches zero, whichever comes first.
We have been trying to get the new banners for weeks, as they have added new program participants which we desperately wanted to promote. One reply claiming they were working on getting them for us, but no banners. Now we have spent all this time and money developing this program in more ways than I can describe here, and BAM. Adios!
FYI, this program isn't cheap. At a cost of $0.0425/mile or point, it is not something any of us would ever purchase for ourselves. It's also on autopilot for them. We do all the work, going to their website to enter customer email addresses, names and number of points to award, at which point the customer receives an auto-generated email with their claim code.
Having read nothing positive about points.com on these threads, I was thinking that we had found the one good thing they had to offer. Now we are just screwed. More time undoing all the things we have spent time doing for the last year, and hoping we don't miss anything. Possibly losing customers that we have invested our time and money to develop.
We are angry, stunned and financially damaged as a result of this inexplicable action. What arrogance to just boot a good, paying customer who isn't simply low maintenance, but virtually NO maintenance for them. As I said, it's all self service.
I'm hoping to find others who have had experience with these people and can possibly shed some light on what, if any measures we could take to convince them to continue to take our money. If there were any kind of competition to their service, we would simply laugh and switch, but they were exactly what we had looked for for years.
Anyone have any experience and/or hope to share, please?
Right now, we are just sitting around
Last edited by MileageAddict; Jun 26, 2014 at 7:49 pm Reason: remove excessive emoticons