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-   -   Topguest additional points for checkins [Update Jan 2014 - program has ended] (https://www.flyertalk.com/forum/milesbuzz/1094376-topguest-additional-points-checkins-update-jan-2014-program-has-ended.html)

BramboMSP Apr 10, 2012 7:46 am

No United from 4 different accounts since 4/5......
Check in everyday.
Time to stop??

Tiki Apr 10, 2012 8:16 am

Hilton Doubletree has been showing up in TG up to 5 April but stopped posting to HH on 31 March. So I switched back to Priority Club and these have been posting with a couple days lag. HH used to post daily, shortly after the check in, so I am thinking they aren't participating anymore.

Nothing on United (old UA #) since 5 April but I have been getting the confirmation emails. Hopefully it's just a lag because of Easter holidays or something.

mitelsp Apr 10, 2012 8:24 am


Originally Posted by BramboMSP (Post 18365638)
No United from 4 different accounts since 4/5......
Check in everyday.
Time to stop??

same here no United points for couple of days.However the Topguest emails are coming confirming the earning of points so I beleive they will post.

Sterndogg Apr 10, 2012 8:37 am


Originally Posted by Tiki (Post 18365863)
Hilton Doubletree has been showing up in TG up to 5 April but stopped posting to HH on 31 March. So I switched back to Priority Club and these have been posting with a couple days lag. HH used to post daily, shortly after the check in, so I am thinking they aren't participating anymore.

Nothing on United (old UA #) since 5 April but I have been getting the confirmation emails. Hopefully it's just a lag because of Easter holidays or something.

I think it's a lag...I noticed a couple weeks ago a couple hundred Top Guest miles post on my MileagePlus account...batched perhaps but given the "new" UA's IT incompetence I don't trust anything.

Gamecock Apr 11, 2012 12:17 pm

OK, which one of you am I competing with for the Mayorship of the Fort Montgomery, NY Holiday Inn Express?

MarkMColo Apr 12, 2012 8:44 am

United posting again
 
After check ins seemed to stop posting on 4/5, I just noticed the miles for several more days have posted. Seems to have just been one of those not-so-infrequent glitches.

patriots68 Apr 12, 2012 7:36 pm

Haven't had any problem with Double Tree or Hampton Inn Points posting, although I have stopped going for broke every day because I don't want my account shut down

celetheo Apr 17, 2012 11:07 am

Hey flyers, it seems like UA miles aren't posting for a few others but you are still receiving emails. I made the (perhaps dumb) mistake of cancelling email notifications and wonder if that could contribute to mine not posting? They haven't posted since 3/28 or so...

I recently changed my email address and registered again, but still no emails..

DCBob Apr 17, 2012 11:16 am


Originally Posted by BigRedBears (Post 18365593)
Has anyone seen points for United since Apr 5?

Yes:

4/14/2012 TOPGUEST BONUS MILES 50

This was for activity on April 13, 2012. They are posting routinely 1 day after my Foursquare airport check-ins.

DCBob Apr 17, 2012 11:19 am


Originally Posted by celetheo (Post 18410183)
Hey flyers, it seems like UA miles aren't posting for a few others but you are still receiving emails. I made the (perhaps dumb) mistake of cancelling email notifications and wonder if that could contribute to mine not posting? They haven't posted since 3/28 or so...

I recently changed my email address and registered again, but still no emails..

Not in my case. I have yet to receive a SINGLE email in 2012, yet the bonus miles post routinely a day after check-in. I haven't missed a single bonus posting.

Gamecock Apr 17, 2012 12:17 pm

My HH points seem to have dried up, IHGs are posting on the same day as the check-in.

virtuo0 Apr 17, 2012 2:38 pm

HH points are posting for double tree check-ins, but some what irregular.

Amyrlin Apr 21, 2012 12:42 pm

I have not had any IHG points post since the 12th, check in several times a week, but usually different hotels. They are showing on the Topguest account so I am hoping there is just a backlog.

cdmoye Apr 21, 2012 4:00 pm


Originally Posted by Gamecock (Post 18410632)
My HH points seem to have dried up, IHGs are posting on the same day as the check-in.

Same thing for me. I emailed TopGuest about it. Here is the exchange:

Me:

Hi there,

I have a question about Hampton Inn check-ins and HHonors. On the "Programs' list, it still says, "Get 50 Hilton HHonors Bonus Points for sharing your location or a photo at HamptonR or DoubleTree by HiltonT hotels." However, in the TopGuest T&C for the HHonors program, it says (related to Hampton Hotels) "This offer is valid from September 26, 2011, 12:01 a.m. EST through March 26, 2012, 11:59 p.m. EST." I'm not sure which section is correct, but I do know that, while I've been receiving emails from TopGuest about getting 50 HHonors points for my Hampton check-ins, I haven't seen any points show up in my HHonors account (which the T&C says should be within 48 hours). Is the Programs section out of date? Is Hampton no longer an option for HHonors?
Them:

Thanks for contacting us regarding the apparent discrepancy. We are in the process of discussing our agreements with our partners and in some cases, the program termination dates may appear out of date. Generally, if you can see the program listed on our website, then it is still valid. I apologize for the apparent confusion.

As for why you haven't been receiving your Hilton HHonors points for your Hampton Inn checkins, I'm not 100% sure. The rewards have been successfully submitted for processing. This appears to be affecting some users and not others. At this point, please contact Hilton HHonors directly.
So, I'm off to call HHonors....

David
Flyalog

debwany24 Apr 21, 2012 4:17 pm


Originally Posted by Amyrlin (Post 18436122)
I have not had any IHG points post since the 12th, check in several times a week, but usually different hotels. They are showing on the Topguest account so I am hoping there is just a backlog.

same here, last posting was on the 12th


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