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Topguest additional points for checkins [Update Jan 2014 - program has ended]

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Topguest additional points for checkins [Update Jan 2014 - program has ended]

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Old Jul 27, 2011 | 10:59 am
  #316  
 
Join Date: Apr 2011
Location: San Francisco, CA
Programs: UA Plat, Copa Pres. Plat, Hyatt Diamond, Hilton Diamond, SPG LT Gold, Marriott Gold
Posts: 769
Originally Posted by heyeaglefn
I have a Hilton Doubletree that doesn't work either.
Hmm not sure then - mine have always posted without issue (though sometimes a few days later)
milesmuncher is offline  
Old Jul 27, 2011 | 11:27 am
  #317  
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I'm starting to think that the TopGuest startup costs were financed thru the Mint.
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Old Jul 27, 2011 | 11:35 am
  #318  
 
Join Date: Jun 2011
Location: ORD
Programs: Hyatt Platinum/Hilton Gold/Delta FO
Posts: 10
My Intercontinental check-ins are posting, but I've been having the same issues with Doubletree check-ins. Those haven't posted since July 21.
Epaminondas is offline  
Old Jul 27, 2011 | 1:32 pm
  #319  
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For anyone not yet aware: posting is variable and delayed. If you don't see something post for a few weeks, then perhaps something is wrong. However, I suggest not panicking if there is a 1-2 week delay in posting, as we've seen it happen several times before and everything eventually catches up just fine.
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Old Jul 27, 2011 | 2:15 pm
  #320  
 
Join Date: May 2011
Posts: 133
FWIW, it's been 15 days since my last check-ins posted. I did get an email response to my help request that I submitted about 10 days ago just today. It said, "Apologies for the delays investigating your help request. We will get back to you with more information as soon as we can."

So, at least they're looking into it.
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Old Jul 27, 2011 | 3:45 pm
  #321  
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5 checkins per day for me, yet nothing posted since July 15. No answer to email inquiry, either.
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Old Jul 27, 2011 | 7:43 pm
  #322  
 
Join Date: Oct 2010
Posts: 690
Maybe we shouldn't list the outrageous number of check ins per day (which doesn't necessarily violate the rules, but lets face reality here)?
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Old Jul 27, 2011 | 7:51 pm
  #323  
 
Join Date: Mar 2008
Location: DCA
Programs: DL Silver, HH Gold, PC Plat, Marriott Silver
Posts: 420
Originally Posted by tripice351
My checkins for Hilton and Choice aren't even registering in Topguest.. problem started around the 12th as others mention. Other programs are still working fine. For those who say your points aren't posting, are your checkins registering on TG?
None of my foursquare checkins at Doubletree, holiday inn, choice, best western, or wingate have posted to topguest since the 12th/13th.
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Old Jul 28, 2011 | 3:08 am
  #324  
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Originally Posted by bearcat74
None of my foursquare checkins at Doubletree, holiday inn, choice, best western, or wingate have posted to topguest since the 12th/13th.
Above I said nothing had posted since the 15th. I meant the 12th. So my data point is the same as yours: I check in at all 5 of the participating programs, and have gotten rock since the 12th.
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Old Jul 28, 2011 | 4:14 am
  #325  
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Join Date: Oct 2004
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Originally Posted by thegasguru
Above I said nothing had posted since the 15th. I meant the 12th. So my data point is the same as yours: I check in at all 5 of the participating programs, and have gotten rock since the 12th.
Originally Posted by bearcat74
None of my foursquare checkins at Doubletree, holiday inn, choice, best western, or wingate have posted to topguest since the 12th/13th.
Originally Posted by cdmoye
FWIW, it's been 15 days since my last check-ins posted.
Again, we've seen two-week delays in posting before. Nothing to freak out about *unless* you suspect that you've been caught for violating the T&Cs.

Checking in five times per day could be expected to get you on their radar, so don't be shocked if indeed you pushed too far. Especially if you've stepped up your frequency, changed your properties, or altered the method by which you check in, you should be alert to the possibility that you fall into this group.

If, however, you'd been checking in within the rules and aren't being disregarded because the various safeguards, then just hang tight and history says postings will catch up soon. If you are using the same method and frequency that has been working well for months, the odds are that you're in this category.
mooper is offline  
Old Jul 28, 2011 | 9:27 am
  #326  
 
Join Date: Dec 2010
Posts: 65
I just had a batch of Priority Club Points post this morning. Hilton points seem to be posting as normal.

One thing I have noticed is the frequency by which Topguest scans foursquare has gone down. It used to post within an hour or two. Now, it might take several days for me to get the email telling me the points are in Topguest's system. Maybe as their user base grows they had to decrease the frequency of scans (if that is how it is done?). Or, perhaps as their userbase grows, it just takes longer for the queue to be processed?

In any case, points are seemingly being accrued, albeit eratically.
scocjo is offline  
Old Jul 28, 2011 | 3:09 pm
  #327  
 
Join Date: May 2011
Posts: 133
FYI, I just got this email from TopGuest:

==========

Hi David, I'm sorry for the delay. We've been having issues retrieving data from foursquare for some accounts (including your's [sic]). We expect to resolve this issue early next week and will of course back-credit you for all of the points you should have been awarded in the interim.

Thanks for your patience!

========

So there is/was definitely an issue, and they seem to be working on it. That's good
cdmoye is offline  
Old Jul 28, 2011 | 3:22 pm
  #328  
 
Join Date: Mar 2008
Location: DCA
Programs: DL Silver, HH Gold, PC Plat, Marriott Silver
Posts: 420
Originally Posted by scocjo
I just had a batch of Priority Club Points post this morning. Hilton points seem to be posting as normal.
Had a slug of points post to PC as well today that I think catches me up to when the foursquare checkins stopped showing up in topguest. As cdmoye noted there is an issue on topguest's side with foursquare so going to just sit tight, wait, and continue checking in.
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Old Jul 29, 2011 | 1:11 am
  #329  
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Originally Posted by bearcat74
Had a slug of points post to PC as well today that I think catches me up to when the foursquare checkins stopped showing up in topguest. As cdmoye noted there is an issue on topguest's side with foursquare so going to just sit tight, wait, and continue checking in.
Same here. Bunch of PC points posted to my PCR account. That's not reflected in my Topguest account though. Also, none of the other programs have updated or had points post since the 12th. But it looks like there's hope ^
HmmDonuts is offline  
Old Jul 29, 2011 | 6:00 am
  #330  
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Someone on MP posted a reply from TG saying they have a problem with $SQ postings and that it will be solved in the next few days.
cutnana is offline  


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