[FARE GONE] Wickedly Low Biz Class Fare from YYZ to LCA (Cyprus) on AZ (Alitalia)
Apr 6, 2006, 2:23 pm
#1966
Join Date: Sep 2005
Location: Flying out of CHI-MSP-CWA
Programs: UA, PC Plat
Posts: 1,036
Originally Posted by beaubo
To repeat...
AZ is supposed to advise Orbitz within 24 hours of the MCT issue, so that in theory, Orbitz could rebook an earlier flight to keep reservation intact.
So, either AZ cancelled these tickets because they PURPOSELY waited beyond 24 hours to advise Orbitz about the MCT issue, and thus trigger the cancellation.
Or, AZ sent Orbitz back the tickets within 24 hours, and Orbitz PURPOSELY chose not to rebook earlier MCT-compliant flights within 24 hours, to thus trigger the cancellation.
Both parties had seeming good reason to use the 24 hour MCT window as pretext for cancellation instead of the normal course of action of simply rebooking on an earlier MCT-compliant flight
The ancillary issue here is obviously, why would Orbitz and/or AZ permit an itinerary to even be selected if it had MCT issues. Obviously, we make our bookings based on good faith that MCTs are within the rules. If I see an Orbitz option with a 55 minute connection, I assume its legit or otherwise Orbitz software wouldn't display it.
AZ is supposed to advise Orbitz within 24 hours of the MCT issue, so that in theory, Orbitz could rebook an earlier flight to keep reservation intact.
So, either AZ cancelled these tickets because they PURPOSELY waited beyond 24 hours to advise Orbitz about the MCT issue, and thus trigger the cancellation.
Or, AZ sent Orbitz back the tickets within 24 hours, and Orbitz PURPOSELY chose not to rebook earlier MCT-compliant flights within 24 hours, to thus trigger the cancellation.
Both parties had seeming good reason to use the 24 hour MCT window as pretext for cancellation instead of the normal course of action of simply rebooking on an earlier MCT-compliant flight
The ancillary issue here is obviously, why would Orbitz and/or AZ permit an itinerary to even be selected if it had MCT issues. Obviously, we make our bookings based on good faith that MCTs are within the rules. If I see an Orbitz option with a 55 minute connection, I assume its legit or otherwise Orbitz software wouldn't display it.
If it comes down to it I will use that excuse (I could book it, so it's not my fault, it's yours) and demand they reinstate the tickets with an earlier YYZ-IAD flight. But it could all be a moot point, no sense in worrying until some sort of definitive answer comes down the line either way.
Last edited by IrishRed; Apr 6, 2006 at 2:26 pm Reason: speeling airor
Apr 6, 2006, 2:24 pm
#1967
Join Date: Jan 2004
Location: DCA
Posts: 3,395
Wait, there is not a whole lot else to do. I will probably wait to tomorrow and then call asking why my reservation was cancelled. Hopefully they will have an official response by then.
Originally Posted by MrZhu
Mr. Zhu's flights have been canceled.
What to do?
What to do?
Apr 6, 2006, 2:26 pm
#1968
Join Date: Apr 2005
Location: MCO
Posts: 40
Originally Posted by zxcvbs
did anyone who didn't get a tracking number receive their tickets? if so, what booking site and shipping service?
Apr 6, 2006, 2:26 pm
#1970
Join Date: Apr 2006
Posts: 211
Originally Posted by humanoid94
Wait, there is not a whole lot else to do. I will probably wait to tomorrow and then call asking why my reservation was cancelled. Hopefully they will have an official response by then.
Still given they took over 24 hours to cancel my reservation, I don't think they can get it away with it.
No communication from anyone is bad form too.
Apr 6, 2006, 2:27 pm
#1971
Join Date: Sep 2005
Programs: AA-Plat, UA Prem Ex, Delta Gold, SPG-Gold, Priority Club-Gold
Posts: 123
Update
My ticket that had ticket numbers issued is still ok - and Alitalia confirmed it is ok to travel.
My other ticket which had NO ticket number, just got cancelled by ORBITZ. On with a supervisor now.
My other ticket which had NO ticket number, just got cancelled by ORBITZ. On with a supervisor now.
Apr 6, 2006, 2:28 pm
#1973
Join Date: Jan 2004
Location: DCA
Posts: 3,395
Originally Posted by angus1999
My ticket that had ticket numbers issued is still ok - and Alitalia confirmed it is ok to travel.
My other ticket which had NO ticket number, just got cancelled by ORBITZ. On with a supervisor now.
My other ticket which had NO ticket number, just got cancelled by ORBITZ. On with a supervisor now.
Apr 6, 2006, 2:29 pm
#1975
Join Date: Sep 2005
Programs: AA-Plat, UA Prem Ex, Delta Gold, SPG-Gold, Priority Club-Gold
Posts: 123
Update 2
Orbitz International coordinator says as of 4.00pm EST, Orbitz is still awaiting clarification from AZ and has NOT made a decision on what action to take on any of these tix.
Apr 6, 2006, 2:30 pm
#1976
Join Date: Mar 2006
Location: SJC and AUS
Programs: AA PLT, CO Silver, frequent WN patron
Posts: 166
Originally Posted by umguy
I'm still a bit groggy about all of this. If fares are not guaranteed until ticketed. And they had to go to AZ to be tickted. And they were in fact ticketed. How does AZ really think they can get around this beast? I issue tickets in SABRE and as long as it autoprices and it's ticketed. There isn't much recourse the airline can do if it's offered.
Apr 6, 2006, 2:31 pm
#1977
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
Originally Posted by angus1999
Orbitz International coordinator says as of 4.00pm EST, Orbitz is still awaiting clarification from AZ and has NOT made a decision on what action to take on any of these tix.
Isn't that the same info that was posted 3 hours ago?
Apr 6, 2006, 2:32 pm
#1978
Join Date: Jun 2005
Location: Southern Indiana, near SDF (Louisville KY)
Programs: Delta Platinum, AAdvantage 1MM, Bonvoy, Hilton, IHG, Emerald (National), BA Emirates
Posts: 246
Subthreads or better way to share information needed...
So many different kinds of circumstances, among the hundreds of people who thought they bought tickets yesterday - - and there doesn't seem to be a good way to get people with like information needs, communicating with each other... regarding effective strategies for getting a resolution for these canceled tickets and reservations. It seems like going directly through Alitalia has a higher chance of being left out in the cold than going through Expedia, Travelocity or Orbitz.
Has anyone who booked directly through Alitalia found a worthwhile channel of communications... for discerning the status of the purchase or reservation you made?
Has anyone who booked directly through Alitalia found a worthwhile channel of communications... for discerning the status of the purchase or reservation you made?
Apr 6, 2006, 2:32 pm
#1979
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
Originally Posted by HeathrowGuy
What's the INTL-INTL MCT at JFK for DL -> AZ*/DL (codeshare)?
Apr 6, 2006, 2:32 pm
#1980
Join Date: Mar 2006
Location: SJC and AUS
Programs: AA PLT, CO Silver, frequent WN patron
Posts: 166
Travelocity update:
Your reservation is no longer active or has been canceled. If you need further assistance, call our Customer Service Center. In the United States call 888-872-8356 (En Espaņol 7am-11pm: 866-828-3933, TDD/Hearing Impaired: 800-555-7585). Outside the United States call 210-521-5871.
Your reservation is no longer active or has been canceled. If you need further assistance, call our Customer Service Center. In the United States call 888-872-8356 (En Espaņol 7am-11pm: 866-828-3933, TDD/Hearing Impaired: 800-555-7585). Outside the United States call 210-521-5871.