jbalmuth

What are your travel dates?
How exactly did KE notify you of the cancellation?

TerryK

Bummer. Please post details. How were you notified? What does the notice say? Have you received refund?

A13743

Expedia sent me an email to notify changes has made by Air Korean. in which, all 6 flights are cancelled. I haven't received the refund, but what can I do to keep the flights ?

langbr01

What were your dates? Curious if they are starting with more immediate bookings. We need more data points from others but my fingers are crossed this is a one-off.

jbalmuth

Your travel dates would be very helpful, as well as confirming whether you are referring to expedia.com, or one of their many other website locations. It might help if you copied/pasted the actual email from Expedia (deleting of course your personal identification info).
Have you checked whether there have been any flight time or flight number changes on your dates? [If not, your itinerary specifics (dates, cities, flight numbers confirmed etc.) can be quickly looked at here by the many FlyerTalk experts.]
Finally, it might help if you clarified your primary written language, so that future advice can be tailored to your needs.

A13743

Below is the email from Expedia Travel Services <[email protected]>

Your Flight Details Have ChangedPassenger(s): Expedia Itinerary Number: Korean Air Confirmation Code:

Dear Expedia Traveler,

Korean Air made the following change(s) to your itinerary:

* Cancelled 6 of your flights.
If you have recently been in direct contact with the airline and have initiated these changes yourself, there is no need to contact us. Changes made directly with the airline may not be available for viewing in your Expedia itinerary.

Expedia has updated your itinerary based on the changes provided by the airline. If you need to discuss alternate flight options, please contact us at: 1-877-787-7145 or at 1-404-728-8787 (collect calls accepted) and be prepared to provide your Expedia itinerary number: 7356380299627.

Your updated flight schedule is below, and you can always view your itinerary at Washington to AtlantaCancelled FlightThursday, Jan 31, 2019 at 8:20 PMCancelled FlightKorean AirFlight Number: KE6878From: Washington, DC (DCA-Ronald Reagan Washington National)Depart: 8:20 PMTo: Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)Arrive: 10:27 PMStatus: CANCELLEDClass: CoachEquipment: Airbus A321 JetOperated By: DELTA AIR LINES INC(KE)Atlanta to SeoulCancelled FlightFriday, Feb 01, 2019 at 12:49 AMCancelled FlightKorean AirFlight Number: KE5036From: Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)Depart: 12:49 AMTo: Seoul (ICN-Incheon Intl.)Arrive: 5:45 AM +1 dayStatus: CANCELLEDClass: BusinessEquipment: 359/AIROperated By: DELTA AIR LINES INC(KE)Seoul to Denpasar BaliCancelled FlightSaturday, Feb 02, 2019 at 11:25 AMCancelled FlightKorean AirFlight Number: KE5629From: Seoul (ICN-Incheon Intl.)Depart: 11:25 AMTo: Denpasar (DPS-Ngurah Rai Intl.)Arrive: 6:15 PMStatus: CANCELLEDClass: BusinessEquipment: Airbus A330 JetOperated By: GARUDA INDONESIA(KE)Denpasar Bali to SeoulCancelled FlightMonday, Feb 18, 2019 at 1:25 AMCancelled FlightKorean AirFlight Number: KE0630From: Denpasar (DPS-Ngurah Rai Intl.)Depart: 1:25 AMTo: Seoul (ICN-Incheon Intl.)Arrive: 9:20 AMStatus: CANCELLEDClass: BusinessEquipment: Airbus A330 JetSeoul to AtlantaCancelled FlightMonday, Feb 18, 2019 at 6:30 PMCancelled FlightKorean AirFlight Number: KE5035From: Seoul (ICN-Incheon Intl.)Depart: 6:30 PMTo: Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)Arrive: 6:03 PMStatus: CANCELLEDClass: BusinessEquipment: 359/AIROperated By: DELTA AIR LINES INC(KE)Atlanta to WashingtonCancelled FlightMonday, Feb 18, 2019 at 8:55 PMCancelled FlightKorean AirFlight Number: KE7146From: Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)Depart: 8:55 PMTo: Washington, DC (DCA-Ronald Reagan Washington National)Arrive: 10:37 PMStatus: CANCELLEDClass: CoachEquipment: Airbus A320 JetOperated By: DELTA AIR LINES INC(KE)
Thank you for choosing Expedia.

Sincerely,

The Expedia Travel Team

langbr01

This seems a little far fetched but are you certain your tickets were issued on the original booking (not just a reservation)? It would have started with "180". Korean seems to provide roughly a 2 week grace period for ticketing followed by a cancellation notice.

TerryK

I concur. I received a cancellation notice which was for an itinerary I cancelled two weeks ago (within 24 hours). I suspect false alarm due to not reading details.

jbalmuth

Did you also receive an email from Expedia titled
Expedia travel confirmation - Jan 31 - (Itinerary # 7356380299627)
If so, half-way down the page you'll find not only the 6-digit confirmation number but also a Ticket # that will begin 180 followed by 10 more numeric digits.
Many credit card statements also display this same ticket number.
Let us know. [With a ticket number in hand, there are lots of avenues to follow. If you never received a ticket number, I doubt there's much recourse....]

dominick

Does anyone else have two Delta flights NYC-ATL and reverse in Korean's website?

They initially showed as KE3536, KE3533 as it should (EWR-ATL-EWR), but now have a "4th leg" which is the same flight as the E class, but shows as Q class and DL coded (807 and 1942) and has a red "unknown" under the flight #.

I saw this a week ago, but still there.

BenA

Not here - my DL flights only appear on KE's site with the KE flight number.

Can you check your reservation on Delta.com? Is it possible there was a schedule change or some other minor adjustment to your flights?

dominick

Interesting.... all looked ok, then I did a double take... it shows that my inbound DPS-ICN does not show on Delta.com. certainly does in Korean website!

I may have to call this one........urgh

UVAhoo06

TerryK

Why bother? This a KE fare on KE ticket. DL website is only of relevance for DL operated segments.

dominick

Haven't called yet, but was curious because of those duplicate DL segments on KE website and now missing KE segment on DL website (seems to be normal as per above).