dfs24

Think you're calling the wrong fella. Your bank/card issuer is the one you should be calling.

zebranz

On a charge back the CC company seems to equal it out. On a credit from vendor, you are credited at then FX rate.

Changing slightly- I did charge backs very quickly and none have been refunded by AZ.

luftair

non 55 stock called with offer - declined, they said you are good to go then, but OTA does not want to reinstate the original route

vahan

If you booked your tickets with Expedia orEbookers UK (may be true for other regions also) following below steps mayexpedite your refunds:

1. If you have had enough and just want therefund, go to step 3.

2. Expedia/Ebookers are the same company – If youhave tickets with both, just phone Expedia and have your Ebookers tickets also dealtwith by the same EX agent.

3. Phone Expedia and say that you have alreadyspoken to AZ (doesn’t matter if you have not, just tell the agent that you havealready spoken to AZ and have agreed the cancellation). Expedia agent will thenput you on hold to speak to AZ apparently (In my case the agent forgot to pushthe hold button and I kept listening to his meaningless chat with his colleagues).After about 10 minutes or so, he came online and I confronted him about puttingme on hold for no reason. He immediately agreed to process the refund andbooking fees. You can also ask for confirmation emails to be sent to you. The agent would also say they’d get AZ to refund and you don’thave to do anything. Don’t wait and got to step 4.

4. EX can’t refund flights or get AZ to do sowithin a reasonable timeframe, only AZ can. AZ just want you to contact EX/EB firstand have your tickets cancelled in their system.

5. Phone AZ, their system should now showtickets being cancelled by EX/EB and they’d be able to process your refund. Inmy case, AZ agent was kind enough to give me the refund reference number.Minimum 72 hours – maximum 4 weeks was the timeframe given to me.

6. You should now have refund onto your cardwithin 3 working days depending on your bank.

Hope this helps.

xhemp

I called them and explained the situation: told them Expedia said it would take up to 12 weeks for a refund which is just way too long. Ebookers said 6 to 10 days and that has passed a week ago as well.


Yes, I tried that and they just kept repeating the same thing over and over again (the carrier will refund you, etc, etc, etc), just a waste of time. Now, it's with Lloyds, let's see.

DavidBRKLYN

I originally booked FLR-CDG-SGN (AF, VN), SGN-HKG (VN), HKG-AUH-DUS (EY).

Predictably, when Alitalia figured out their mistake they changed it to FLR-FCO-DUS.

...but it seems that the SGN-HKG and HKG-AUH-DUS journeys are still intact.

EY website shows full, updated itin with seat assignments.

Has anyone seen something similar?

If I make my own way from DUS to SGN am I still good to go for the return journey?

Has anybody successfully flown post-Alitalia correction?

henkybaby

Yes, almost everyone.

No.

I think some have, but they will not likely step forward. They have not successfully flown a ghost segment though, if that is what you mean. Some might have escaped the reroute, meaning their tickets weren't touched at all. Some got reinstated, but mostly non 055 stock.

moreismore

No, not really.

Actually I don't understand how could you fly one way from DUS to SGN in the first place.

As far as I know, Alitalia did reroute most 055 stocks to FLR-FCO-DUS. And maybe it is not easy to do this, so you may find the inbound journeys are seemingly intact (actually they are not).

Mine was FLR-FCO-PEK, PVG-HND-HKG-DUS (055 stock), and was later rerouted to FLR-FCO-DUS, PVG-HND-HKG-DUS without any notice from Alitalia - the inbound journey seemed fine. I contacted Orbitz, Alitalia, and ANA respectively, as follows.

1, Emailed Orbitz.
The agent told me they could not do anything, it was Alitalia did all those rerouting arbitrarily, all without notification. Then he advised me to contact Alitalia.

2, Called Alitalia (Beijing), roughly three weeks ago.
The agent said,
a) it was an IT mistake (well, ridiculous, I won't buy it);
b) you fly the rerouted journey, or you apply for a full refund and they accept (the girl's voice was fine, but I didn't get a "SORRY" for this whole mess. Why would I have to accept the sneaky reroute? Why would I be the one to initiate a refund after they made all these mistakes and didn't even bother to notify me?);
c) Alitalia headquarters were preparing an official statement (good, I'd be glad to see).

I replied that I would like to wait for the official statement, and asked if the inbound journey still worked, if yes, I might still take the rerouted journey. She said the rerouted one only included a one way FLR-FCO-DUS, even though I could see the Asia-DUS schedules intact, they should not work.

3, Called ANA if the PVG-HND-HKG segments were fine.
The agent said yes, they were there, with seats assigned. I asked for a double check. She spent some time did that, and told me the segments were strange - with booking requests, but without a valid e-ticket number. That said, a valid segment needs both a booking request, and a workable e-ticket number, Alitalia had already ruined/fully rerouted those 055 stock tickets with some debris yet to be cleared up.

Waiting for Alitalia's official statement. Not even a slightest sign to show up.

4, Called Alitalia (Beijing) again, today.
The agent told me there was no official statement up to now. And I did have a hunch that they did not even bother to publish a statement, not when the travellers want it. Guess it's their strategy, seems they are hoping those who bought would soon forget it.
And some repeated lines same as I got three weeks ago, kind of implying they were innocent and did not know how to fix the mess.

Actually I am fine waiting for another several weeks or so, since my outbound journey is in June, and given the fare is really cheap and I could get a full refund anyway. But, I am very much confused by the measures Alitalia took - so they rerouted all the 055 stocks they could find in a sneaky way, and waited for those upset travellers to break the ice and initiate the refund process so that they could play innocent? And where is the official statement for all these messes? Come on, it's been weeks! Time will help them only if most guys who bought the tickets asked for a full refund soon after the case, or if Alitalia publish a proper statement to smooth the PR, if not, time will only deteriorate Alitalia.

Such an unwise PR case. They are just so good at ruining their own reputation. Or maybe they are just in bad need of liquidity?

goliath

Small, but important typo?

Maayan

Took them a whole month and I thought I flew under the radar, but finally last night my 055 got gutted like everyone else's. It was for travel in February and involved BA/AA/DL/AZ, IOWGE.

The call to Alitalia USA was answered by a perfectly-nice gentleman who said he's handled at least a thousand of these. He offered a full refund and processed it in about two minutes.

moreismore

Haha, you got it! I'll edit it right away.

rob7bb

I too had my tickets cancelled last night - 055 stock - having thought I had slipped through the net.

TerryK

What date was your first flight segment?

honzeek_cz

Same here, September AF-KL-AF-AF-AF...oh well

onlysuites

Processed my chargeback today. Alitalia and Opodo