Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J
Jan 11, 2017, 6:52 am
#3781
Join Date: Sep 2008
Programs: A3 Gold, AA Platinum
Posts: 50
Anyways, disputed the transaction online and explained the FX situation, got word yesterday that they've sided with me and refunded my FX loss - so it's all good now.
Jan 11, 2017, 1:39 pm
#3785
Join Date: Dec 2014
Posts: 156
3, Called ANA if the PVG-HND-HKG segments were fine.
The agent said yes, they were there, with seats assigned. I asked for a double check. She spent some time did that, and told me the segments were strange - with booking requests, but without a valid e-ticket number. That said, a valid segment needs both a booking request, and a workable e-ticket number, Alitalia had already ruined/fully rerouted those 055 stock tickets with some debris yet to be cleared up.
Waiting for Alitalia's official statement. Not even a slightest sign to show up.
Jan 11, 2017, 1:44 pm
#3786
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
It is reasonable for AZ to catch this error and amend routing within, say two weeks, it is pretty egregious for AZ to come back and amend routing after six months.
Jan 11, 2017, 8:27 pm
#3788
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Has anyone been able to get Alitalia to refund losses due to currency exchange rates? Ticket booked through eBookers, refund directly from Alitalia (plus booking fee from eBookers). I tried calling Alitalia to refund my losses due to exchange rates, but they wouldn't budge. Any point in trying to solve this with eBookers?
Not losing sleep over this, it's 25 GBP - but still a minor annoyance.
Not losing sleep over this, it's 25 GBP - but still a minor annoyance.
Jan 12, 2017, 3:20 pm
#3789
Join Date: Feb 2016
Location: NL
Programs: FB Silver - STE, BAEC Bronze - OW Ruby
Posts: 178
Anyone here who managed to get a refund from Expedia Netherlands/Alitalia Netherlands?
I keep calling them every few days or so (been waiting ca. 30 days now), expedia always puts me through to Alitalia and the Alitalia agent keeps saying "it will come, don't worry it takes some time". No reference numbers, no confirmations apart from an email from Expedia where AZ segments were completely removed (EK still stands in Expedia and on their own website), nothing. Payed using Ideal on Expedia so that removes the option of a CC/Paypal dispute.
Was wondering if a fellow dutchie has similar experiences :+
I keep calling them every few days or so (been waiting ca. 30 days now), expedia always puts me through to Alitalia and the Alitalia agent keeps saying "it will come, don't worry it takes some time". No reference numbers, no confirmations apart from an email from Expedia where AZ segments were completely removed (EK still stands in Expedia and on their own website), nothing. Payed using Ideal on Expedia so that removes the option of a CC/Paypal dispute.
Was wondering if a fellow dutchie has similar experiences :+
Jan 12, 2017, 7:15 pm
#3790
Join Date: Nov 2015
Location: United States
Programs: Croatia FlyOnline Buy 5 Get 1 Free
Posts: 46
Update
Two weeks after AZ agent told me they initiated a refund but could neither provide written confirmation nor estimate how long it'd take, I filed a dispute (small American credit union, MasterCard Debit). They said it'll be another two weeks until I get a provisional credit and the time it takes to resolve the dispute can vary widely depending on how cooperative the counterparty is (Opodo DE in my case--looks look like the charge came from them, not from AZ). Fingers crossed.
Jan 12, 2017, 8:01 pm
#3791
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Two weeks after AZ agent told me they initiated a refund but could neither provide written confirmation nor estimate how long it'd take, I filed a dispute (small American credit union, MasterCard Debit). They said it'll be another two weeks until I get a provisional credit and the time it takes to resolve the dispute can vary widely depending on how cooperative the counterparty is (Opodo DE in my case--looks look like the charge came from them, not from AZ). Fingers crossed.
Alitalia is an extremely shady company to deal with and I hope to never have to deal with them again.
good luck everybody 👍
Jan 12, 2017, 11:36 pm
#3792
Join Date: Dec 2016
Posts: 318
Anyone here who managed to get a refund from Expedia Netherlands/Alitalia Netherlands?
I keep calling them every few days or so (been waiting ca. 30 days now), expedia always puts me through to Alitalia and the Alitalia agent keeps saying "it will come, don't worry it takes some time". No reference numbers, no confirmations apart from an email from Expedia where AZ segments were completely removed (EK still stands in Expedia and on their own website), nothing. Payed using Ideal on Expedia so that removes the option of a CC/Paypal dispute.
Was wondering if a fellow dutchie has similar experiences :+
I keep calling them every few days or so (been waiting ca. 30 days now), expedia always puts me through to Alitalia and the Alitalia agent keeps saying "it will come, don't worry it takes some time". No reference numbers, no confirmations apart from an email from Expedia where AZ segments were completely removed (EK still stands in Expedia and on their own website), nothing. Payed using Ideal on Expedia so that removes the option of a CC/Paypal dispute.
Was wondering if a fellow dutchie has similar experiences :+
Jan 13, 2017, 3:18 am
#3794
Join Date: Dec 2016
Location: South East England
Programs: BAEC, MileagePlus
Posts: 178
Jan 13, 2017, 5:28 am
#3795
Join Date: Apr 2016
Programs: UA Mileage Plus Delta SkyMiles
Posts: 424
Get the KLM Amex card... that's what I used. I have written confirmation, but they haven't issued the credit yet, going on 3 weeks since written confirmation of a refund. Called Amex, sent letter over and was credited immediately.