Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J
#3811
Join Date: Aug 2013
Location: DUB
Programs: LH Sen, QR Gold
Posts: 87
#3812
Join Date: Sep 2003
Location: OSL
Posts: 2,645
Expedia cancelled ticket on my request in december. Called Alitalia NL last week and they said all was okay with the cancellation and to wait patiently for refund.
Called them again today, got different rep. He said a refund record had to be created and he made one. Got the receipt though email. According to him the return charge on my MC should be there quite soon.
Called them again today, got different rep. He said a refund record had to be created and he made one. Got the receipt though email. According to him the return charge on my MC should be there quite soon.
#3813
Suspended
Join Date: May 2008
Posts: 687
Well after waiting 30 days without a refund, I called my bank this morning to intitiate a chargeback and they have already credited the amount on my credit card. They will deal with Alitalia themselves.
I will never fly with Alitalia after this.
I will never fly with Alitalia after this.
Last edited by Pat89339; Jan 18, 2017 at 9:45 am Reason: Rule 16 violation
#3815
Join Date: Dec 2006
Programs: SPG Plat, Hyatt Diamond, UA, AA, DL, BA, CX
Posts: 491
#3817
Join Date: Mar 2015
Posts: 10
Chase Signature card, I initiated a chargeback after getting tired of being bounced around Alitalia and Orbitz. Gave them the sequence of events and was told they would investigate. Received the chargeback in 1 business day. I believe Orbitz / Alitalia have 2-3 weeks to respond...
Will see what will happen.
Will see what will happen.
#3818
Join Date: Dec 2016
Posts: 318
after talking with Alitalia the second time, money was refunded within 48 hrs. So ask for a refund receipt (or in Italian : la ricevuta di rimborso del biglietto) and you should have your money back at last..
#3819
Join Date: Sep 2012
Location: SHA/PVG
Programs: BA Silver
Posts: 67
I called Alitalia again yesterday, my third time, asking them when the official statement would be published.
The agent's answers, some I found really funny.
1. Sir, where do you book your ticket? Oh, an OTA. Then you should call them to secure your trips. What did they say? They don't have the permissions to do that? Oh, sir, they are wrong, they should do their duty to secure your trips...
2. Sir, if you ask what our measures are, all I could tell is that AZ is doing something now, but as an agent at an outstation, I really don't know the details. For now, you either fly the FLR-FCO-DUS at that price, or you ask for a refund and we would agree.
The agent's answers, some I found really funny.
1. Sir, where do you book your ticket? Oh, an OTA. Then you should call them to secure your trips. What did they say? They don't have the permissions to do that? Oh, sir, they are wrong, they should do their duty to secure your trips...
2. Sir, if you ask what our measures are, all I could tell is that AZ is doing something now, but as an agent at an outstation, I really don't know the details. For now, you either fly the FLR-FCO-DUS at that price, or you ask for a refund and we would agree.
#3820
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
45min on the phone got both of my 055 tickets sent to refunds. Got confirmation emails from AZ regarding the refund; but the agent did say it may take months. If I don't have a credit back in 14 days I'm going to chargeback.
#3821
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,737
Has anyone been able to get Alitalia to refund losses due to currency exchange rates? Ticket booked through eBookers, refund directly from Alitalia (plus booking fee from eBookers). I tried calling Alitalia to refund my losses due to exchange rates, but they wouldn't budge. Any point in trying to solve this with eBookers?
Not losing sleep over this, it's 25 GBP - but still a minor annoyance.
Not losing sleep over this, it's 25 GBP - but still a minor annoyance.
You could have paid for this ticket in any currency you wished.
Also: to whom would you give the refund, if exchange rates moved in a manner such that you received a larger refund than the amount originally paid out?
#3822
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,737
Alitalia NL refunded almost instantly.
(The refund appears on my credit card statement as from Alitalia Bulgaria, on a ticket departing from Lelystad!!)
#3823
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,737
#3824
Join Date: Sep 2012
Location: SHA/PVG
Programs: BA Silver
Posts: 67
And for the definition of "error fare," I myself am really confused, since QR could market their BRU/AMS - HND at 640 EUR rt, so do many other carriers do at various occasions. How could you scientifically define an unwilling error in publishing fare basis and a structured promotional fare? And if you could give a crystal clear definition, then, please tell me why would a carrier do a proper bargain promotion at that price, and at the same time, define those same price tix as "error fares"?
This whole AZ mess has been sneaky and ugly. I don't think most travellers would want AZ's honour, but, as in my case, I want AZ to offer a reasonable and sincere attitude to settle it.
#3825
Just some are honored and some are not. You decided to book so you take your chances, no need for further theatrics.