Summer schedule changes/equipment swaps
Feb 24, 2010, 1:44 pm
#16
Join Date: Jun 2009
Programs: UA Premier
Posts: 193
Feb 24, 2010, 4:51 pm
#17
Join Date: Jun 2008
Location: MKE
Posts: 2,161
My reference was regarding call center wait times. Sometimes, I think there are two people working in the call center.
Feb 24, 2010, 4:55 pm
#18
Join Date: Oct 2009
Location: Chicago
Posts: 344
I was just down there today talking to them and looking at their call statistics. Right now during a big schedule change they're seeing an average wait time of 30 minutes and the average call abandonment is at 4 minutes. Even though they may be understaffed for a major schedule change they are staffed appropriately for an average day.
Feb 24, 2010, 8:03 pm
#19
Join Date: Oct 2004
Posts: 2,653
Some of everything. I do have a few acquaintences on the inside who now and then let me in on things -- although that's not necessarily always accurate. I sometimes have access to employee communications, too. Some people who post on other boards tend to have reliable information (certainly not all). And I watch stuff as closely as I can. For example when the "flow" of a schedule doesn't work out, that's clearly a sign that there are more schedule changes coming. A lot of my information, opinions, and beliefs come from trying to piece everything together. And note that a lot of what I post has qualifiers like "it appears that", "most likely", or "I suspect that".
Feb 24, 2010, 8:30 pm
#20
Join Date: Oct 2009
Location: Chicago
Posts: 344
Some of everything. I do have a few acquaintences on the inside who now and then let me in on things -- although that's not necessarily always accurate. I sometimes have access to employee communications, too. Some people who post on other boards tend to have reliable information (certainly not all). And I watch stuff as closely as I can. For example when the "flow" of a schedule doesn't work out, that's clearly a sign that there are more schedule changes coming. A lot of my information, opinions, and beliefs come from trying to piece everything together. And note that a lot of what I post has qualifiers like "it appears that", "most likely", or "I suspect that".
Feb 25, 2010, 6:43 am
#21
Join Date: May 2009
Location: Sussex, WI
Programs: Marriott Platinum, Delta Silver Medallion, Fmr Midwest Miles Executive
Posts: 151
Feb 25, 2010, 6:57 am
#22
Join Date: Jun 2008
Location: MKE
Posts: 2,161
Blue organized the event,, so he would be able to confirm the identity.
Feb 25, 2010, 7:53 am
#23
Original Poster
Join Date: Jan 2007
Location: Chicago
Posts: 1,800
I can confirm that knope2001 does not work for Midwest/Republic or the airline industry in any capacity. That's all you're going to get from me
Feb 25, 2010, 7:53 am
#24
Join Date: Dec 2007
Posts: 2,412
I have met knope on two different occasions (including the do last year) and he does not work for Midwest. He's a nice guy and follows the industry (and this airline) closely. I, for one, appreciate that he contributes to this board. It helps many of us have a better understanding of what's going on.
Feb 25, 2010, 8:54 am
#25
Join Date: Oct 2004
Posts: 2,653
Thanks for the kind words, you guys. I am male and work at a financial services technology company in the Milwaukee area. And I wasn't able to come to either seat sale event, so for those of you who were there, I'm not any of the faces you might have seen.
In normal circumstances I probably couldn't have passed up the opportunity to buy at least a pair of seats. But my family is in the later stages of cleaning out our parents' former house, and this is so not the time for me to be acquiring any new stuff and dragging it home.
In normal circumstances I probably couldn't have passed up the opportunity to buy at least a pair of seats. But my family is in the later stages of cleaning out our parents' former house, and this is so not the time for me to be acquiring any new stuff and dragging it home.
Feb 25, 2010, 11:49 am
#26
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,925
Mar 8, 2010, 12:50 pm
#30
Join Date: Jun 2008
Location: MKE
Posts: 2,161
I was just down there today talking to them and looking at their call statistics. Right now during a big schedule change they're seeing an average wait time of 30 minutes and the average call abandonment is at 4 minutes. Even though they may be understaffed for a major schedule change they are staffed appropriately for an average day.
20 minutes is unacceptable, I tried to upgrade to STRETCH for a future award flight on the A319. She told me "that aircraft is not yet set up with STRETCH".
I am assuming her seat map hasn't been updated to reflect STRETCH yet. When can we expect to see updated STRETCH seat maps? Maybe then, I can upgrade online without having to wait 20 minutes.