IAD Customs
Jun 20, 2023, 9:00 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2002
Location: ORD
Posts: 14,231
IAD Customs
Just connected in IAD on Sunday and the customs line was insane. It spilled out from the lanes they'd created with the velvet rope things (though of course not velvet rope...I don't know know what those things are called) and into the hallway.
We managed to slip through the crowd and into the poorly-marked Global Entry lane, where there was no line. I don't understand why CBP doesn't staff the customs lanes for the amount of passengers they get. They know how many people are coming and how many flights are scheduled - this shouldn't be rocket science.
We managed to slip through the crowd and into the poorly-marked Global Entry lane, where there was no line. I don't understand why CBP doesn't staff the customs lanes for the amount of passengers they get. They know how many people are coming and how many flights are scheduled - this shouldn't be rocket science.
Jun 21, 2023, 4:51 am
#2
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Just connected in IAD on Sunday and the customs line was insane. It spilled out from the lanes they'd created with the velvet rope things (though of course not velvet rope...I don't know know what those things are called) and into the hallway.
We managed to slip through the crowd and into the poorly-marked Global Entry lane, where there was no line. I don't understand why CBP doesn't staff the customs lanes for the amount of passengers they get. They know how many people are coming and how many flights are scheduled - this shouldn't be rocket science.
We managed to slip through the crowd and into the poorly-marked Global Entry lane, where there was no line. I don't understand why CBP doesn't staff the customs lanes for the amount of passengers they get. They know how many people are coming and how many flights are scheduled - this shouldn't be rocket science.
As you allude, they know how many passengers will need to be processed, so must be overall staffing issues.
Thankful every trip for Global Entry!
Jun 21, 2023, 12:43 pm
#3
Join Date: Nov 2007
Location: WAS
Programs: enjoyed being warm spit for a few years on CO/UA but now nothing :(
Posts: 2,507
Just connected in IAD on Sunday and the customs line was insane. It spilled out from the lanes they'd created with the velvet rope things (though of course not velvet rope...I don't know know what those things are called) and into the hallway.
We managed to slip through the crowd and into the poorly-marked Global Entry lane, where there was no line. I don't understand why CBP doesn't staff the customs lanes for the amount of passengers they get. They know how many people are coming and how many flights are scheduled - this shouldn't be rocket science.
We managed to slip through the crowd and into the poorly-marked Global Entry lane, where there was no line. I don't understand why CBP doesn't staff the customs lanes for the amount of passengers they get. They know how many people are coming and how many flights are scheduled - this shouldn't be rocket science.
Jun 22, 2023, 5:56 pm
#4
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Arrival Immigration/Custom services in most US airports have been crap lately. I have been mostly using ORD, and seen horrendous lines there as well.
As you allude, they know how many passengers will need to be processed, so must be overall staffing issues.
Thankful every trip for Global Entry!
As you allude, they know how many passengers will need to be processed, so must be overall staffing issues.
Thankful every trip for Global Entry!
Such a MCT-busting self-connection at IAD? Between the logistics of moving about the airport after arrival on an international flight and having to suffer IAD customs’ game of the day, I’ll choose CBP at ORD.