Aug 20, 2018, 5:10 pm
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott
New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.
Please correct the following and try again.
The Account has been transfered to another Account
The Account has been transfered to another Account
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!
Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
Combine Accounts Update
Aug 25, 2018, 2:51 pm
#436
Join Date: Dec 2001
Location: Albany, NY, USA
Programs: LT Mariott Platinum?, SPG Gold, Hilton Silver, AA Gold, Amtrak Nothing.
Posts: 104
I had thought that was starting in post Aug 18th? Oh well.
Aug 25, 2018, 3:01 pm
#437
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,459
There's a separate issue with recent SPG stays (from mid-July on) not showing at all. I've lost four nights due to that.
No, that's starting Jan. 1, 2019. For 2018, double dipping should be permitted.
Aug 25, 2018, 3:21 pm
#438
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
@RogerD408, @Horace
Thanks both for the clarification and explanation. Status is higher on the Marriott site when system finally converted P (earned via Challenge) to PP while SPG remains P. The bulk of pts is still in SPG account. Luckily this morning I managed to cancel a cert in Marriott account to beef up the bal in the Marriott account that should tide me over the need thru Oct. Hopefully by then we are back to some normalcy.
Another dumb question is, can we book the future Cat 8 hotels at current 2018 cost but for 2019 stay? i.e pay 60K for stay in 2019 when the property would become Cat 8? There are 2 or 3 properties might fit into the travel in 2019 that has yet to book. (No, not those "aspirational type").
Thanks both for the clarification and explanation. Status is higher on the Marriott site when system finally converted P (earned via Challenge) to PP while SPG remains P. The bulk of pts is still in SPG account. Luckily this morning I managed to cancel a cert in Marriott account to beef up the bal in the Marriott account that should tide me over the need thru Oct. Hopefully by then we are back to some normalcy.
Another dumb question is, can we book the future Cat 8 hotels at current 2018 cost but for 2019 stay? i.e pay 60K for stay in 2019 when the property would become Cat 8? There are 2 or 3 properties might fit into the travel in 2019 that has yet to book. (No, not those "aspirational type").
Last edited by Happy; Aug 25, 2018 at 3:29 pm
Aug 25, 2018, 3:22 pm
#439
Join Date: Dec 2001
Location: Albany, NY, USA
Programs: LT Mariott Platinum?, SPG Gold, Hilton Silver, AA Gold, Amtrak Nothing.
Posts: 104
Did your overall count go down? I believe the SPG credit card nights are just being rolled into the total number, not being labeled as credit card nights.
There's a separate issue with recent SPG stays (from mid-July on) not showing at all. I've lost four nights due to that.
No, that's starting Jan. 1, 2019. For 2018, double dipping should be permitted.
There's a separate issue with recent SPG stays (from mid-July on) not showing at all. I've lost four nights due to that.
No, that's starting Jan. 1, 2019. For 2018, double dipping should be permitted.
1 paid stay (March)
5 night credit from SPG Amex
1 award stay (8/18/2018) [This hasn't been posted yet but should eventually show up.]
So the 5+1 got rolled in together, and they called it 6 nights (rolled into total as you state).
For the 50 night SNA award criteria, is it BiB (Body in Bed) or is it simply the Nights Earned number? Thanks.
Aug 25, 2018, 3:31 pm
#440
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Did your overall count go down? I believe the SPG credit card nights are just being rolled into the total number, not being labeled as credit card nights.
There's a separate issue with recent SPG stays (from mid-July on) not showing at all. I've lost four nights due to that.
There's a separate issue with recent SPG stays (from mid-July on) not showing at all. I've lost four nights due to that.
Aug 25, 2018, 3:33 pm
#441
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Confirm - this is also how my husband's account shows despite he has both cards.
Aug 25, 2018, 6:19 pm
#442
Join Date: Aug 2004
Location: PDX
Programs: Delta 2MM/Diamond Elite, United 1K, Hyatt Globalist, Marriott Bonvoy Titanium Elite/LT Platinum
Posts: 112
As far as I can judge, points were correct even beforehand, so now the activity and points match up. Still missing my 8/16 pre-merge stay, though, as well as all subsequent stays post-merge.
Aug 25, 2018, 8:58 pm
#444
Join Date: Nov 2009
Location: NYC
Programs: CX DM, DL DM, Hyatt Globalist, Marriott Lifetime Plat
Posts: 438
I just take a look of the combined activity. My early August SPG stay now shows up on the combined activity, but two SPG stays in January and February did not reflect on the combined activity (but on previous SPG activities). The total nights earned do not change, either. It is like something is fixed, but another issue popped up.
Aug 25, 2018, 11:07 pm
#445
Join Date: Nov 2017
Posts: 3,359
Managed to combine my accounts (chose Marriott combine option). One thing that's a bit worrying to me is that I don't see my upcoming Sheraton stay in my SPMarriott rewards account? How long should I expect to wait to see this appear? Also, is there any benefit in keeping the SPG app on my phone or should I just use the Marriott app moving forward?
Safe Travels,
James
Safe Travels,
James
Aug 26, 2018, 12:41 am
#446
Join Date: Oct 2007
Location: Seattle
Posts: 75
Just a mess. Probably won’t book any more SPG/Marriott stays until this is all resolved. It’s so messy, I don’t even know if another week is going to solve anything.
On my newly issued Marriott number from SPG: Still owes points for a Sheraton stay 8/15 to 8/18. I received the 250 point (750 converted) as a SPG Gold amenity. But, nothing else. Still waiting for MAGC points as well as the room charges.
On my Marriott number: Waiting for a Residence Inn stay 8/18 to 8/21, to post the Gold Elite point amenity and the room charges.
The longer this goes, I’m sure there is some loss of revenue. IT needs to get this fixed and customer service needs to improve, otherwise other hotel chains will benefit.
On my newly issued Marriott number from SPG: Still owes points for a Sheraton stay 8/15 to 8/18. I received the 250 point (750 converted) as a SPG Gold amenity. But, nothing else. Still waiting for MAGC points as well as the room charges.
On my Marriott number: Waiting for a Residence Inn stay 8/18 to 8/21, to post the Gold Elite point amenity and the room charges.
The longer this goes, I’m sure there is some loss of revenue. IT needs to get this fixed and customer service needs to improve, otherwise other hotel chains will benefit.
Aug 26, 2018, 1:08 am
#447
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
So what I think is funny is according to Marriott (whose account I merged into, as I was MR LT Plat) that despite my 24 nights MR (and 23 SPG) a full week after the merger they still think I've spent $0 YTD 
Aug 26, 2018, 2:17 am
#448
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Omg i nor an ambassador cant even cancel my future reservation. And the one i spoke with said that she doesnt know when my SNAs will be returned to my account.
And to date, I'm still missing 5 nights from mid August.
This is one hot mess...
And to date, I'm still missing 5 nights from mid August.
This is one hot mess...
Aug 26, 2018, 6:26 am
#449
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,838
This is worrisome. I sometimes cancel a reservation shortly before the cancel deadline and I would not want to be left holding the bag if I cannot cancel.
Was it an SPG or Marriott reservation? Cash or points?
Was it an SPG or Marriott reservation? Cash or points?
Aug 26, 2018, 6:40 am
#450
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
So the inability to cancel a reservation is not universal. As a matter of fact, I can't recall it being reported more than this once, though I may be mis-remembering. Much more common is the inability to see upcoming reservations on the combined website; that's better in the app, in my case.