Showing as platinum status when I was Marriott platinum prior to merger
Sep 4, 2018, 11:08 am
#241
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Sep 5, 2018, 5:28 am
#242
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
I was Marriott Gold before the merger. Stayed a week at a JW resort from 21st Aug. At that point my account showed Gold. Spent ~£500 at the hotel, including daily breakfast. Today my account has changed to Platinum, which would have gotten me free breakfast during my stay if my account had changed to Platinum at merger time rather than over 2 weeks later. The stay did not take me over the post-merger Platinum threshold. Bummer!
Also as pointed out to me, the “free breakfast” offered may not be the full extent of what you purchased anyway (although in a lot of cases hotels will offer a nominal upcharge from continental to buffet for example).
Sep 5, 2018, 5:57 am
#243
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
I'm so confused! After weeks of watching, reading , and the occasional call to discover my new status it was all explained(?) this AM. I received a 'Happy 25th Anniversary' email that also prompted me to combine my MR & SPG accounts and after @ 5 minutes Wa La! I'm 'Platinum Elite' for life.
So what has changed? Do I get a new card? Or is it like HH and the queue at the front desk is longer than non-status?
So what has changed? Do I get a new card? Or is it like HH and the queue at the front desk is longer than non-status?
Last edited by Dublin_rfk; Sep 5, 2018 at 6:01 am Reason: update
Tried Twitter/Email/Call and was told to wait... Very frustrated...
Sep 5, 2018, 2:58 pm
#245
Join Date: Dec 2004
Location: DCA/IAD
Programs: UA GS
Posts: 282
Sep 5, 2018, 3:16 pm
#246
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
Same here. Good thing they have time to come up with a status challenge, even while they can’t get statuses right for existing elites.
Sep 5, 2018, 7:44 pm
#248
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,226
I finally received feedback that I'm not eligible for PP since I was part of the taste of platinum promotion last year. I have to actually get 75 elite nights to get platinum. Contravenes everything that Marriott said before the system's merger but I guess that's the company line now. I also have 60 elite nights but I'm still not eligible to pick any elite choice benefits.
Sep 6, 2018, 5:24 am
#249
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I finally received feedback that I'm not eligible for PP since I was part of the taste of platinum promotion last year. I have to actually get 75 elite nights to get platinum. Contravenes everything that Marriott said before the system's merger but I guess that's the company line now. I also have 60 elite nights but I'm still not eligible to pick any elite choice benefits.
There's so many threads to keep track of for finding DPs on this issue but others elsewhere have reported getting PPE as a result of Platinum obtained via a status challenge - both from last year and this one. When you successfully complete a challenge you obtain the status accordingly. If you're Plat then you're Plat, not pseudo-Plat, quasi-Plat or crypto-Plat but plain vanilla Plat, and I've never heard of it being otherwise.
Sep 6, 2018, 10:01 am
#250
Join Date: Dec 2012
Location: UK
Programs: BAEC Silver, VS Red, HH Gold, IHG Gold, Marriott Gold, SPG Basic, Alitalia Status Match
Posts: 1,173
Probably would have been worth saying something to the hotel, assuming your Marriott Gold was not matched from Starwood.
Also as pointed out to me, the “free breakfast” offered may not be the full extent of what you purchased anyway (although in a lot of cases hotels will offer a nominal upcharge from continental to buffet for example).
The hotel in question were very generous, so I thought it would seem greedy and unappreciative to try to negotiate more when my account said new Gold and I only had blogger sites as proof I should have been Platinum and I hadn't earned Plat the hard way.
Sep 7, 2018, 12:16 pm
#251
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
I should be lifetime platinum and platinum premier for 2018 post-Aug 18, but it is showing platinum for both. When I called I was told the Marriott system thinks lifetime platinum is "more valuable" than platinum premier for 2018, but they are working to fix my status for 2018. If true, this is a major IT glitch if they cannot reconcile someone having a higher status for 2018 than for their lifetime status. Either way, not very reassuring that almost 3 weeks after the merger I am having to have this conversation.
Sep 9, 2018, 11:17 am
#252
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
Are there still people who had Marriott Gold before the merger which has now become Gold, instead of Platinum? It is now quite a while since the merger, no reply to email sent, and they don't pick up the phone. Don't have a stay for another month so not too miffed but wondering how this is going to be sorted out... Did make a lot of bookings for the second half of the year expecting to have Plat with the new program.
Sep 12, 2018, 8:26 am
#253
Join Date: Dec 2004
Location: DCA/IAD
Programs: UA GS
Posts: 282
To update, like others still showing Plat when I should be PP. In the middle of post-merger stay #3 . Assuming nothing is happening on their end over the holiday weekend.
Same here. Good thing they have time to come up with a status challenge, even while they can’t get statuses right for existing elites.
Sep 12, 2018, 8:37 am
#254
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I finally received feedback that I'm not eligible for PP since I was part of the taste of platinum promotion last year. I have to actually get 75 elite nights to get platinum. Contravenes everything that Marriott said before the system's merger but I guess that's the company line now. I also have 60 elite nights but I'm still not eligible to pick any elite choice benefits.
Sep 12, 2018, 8:45 am
#255
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
I was a Platinum SPG and therefore a Marriott Platinum. I should be Platinum Premier according to all the info i was sent and info published on various Marriott sites. I am still Platinum. My husband, who was Gold from United is showing as a Platinum. This is the most screwed up merger i have ever scene. At least CO/UA got their elite levels correct.