Any problems with points posting?
Sep 22, 2009 | 12:59 pm
#1
Original Poster
Join Date: Sep 2009
Location: West Coast
Programs: Continental OnePass; United Mileage Plus; Marriott Rewards; Priority Club Rewards
Posts: 4
Any problems with points posting?
I am trying to decide between Starwood, Priority Club or Marriott for most of my business. I have a friend who travels internationally a lot and he says that he has problems with Marriott points posting to his account, especially when the room was paid in foreign currency.
Has anyone else had this problem? And if you have, is it unique to Marriott, or is it something I'll need to watch with any program I choose? Thanks.
Has anyone else had this problem? And if you have, is it unique to Marriott, or is it something I'll need to watch with any program I choose? Thanks.
Sep 22, 2009 | 1:14 pm
#2
Join Date: Nov 2000
Location: New York USA
Posts: 2,933
Marriott has always had a problem with posting of international stays. If you are traveling domestically, my experience has been much, much better.
No matter where you travel, it's always a good idea to double check that you get proper credit for all points/miles/stays. One omission can be quite costly.
No matter where you travel, it's always a good idea to double check that you get proper credit for all points/miles/stays. One omission can be quite costly.
Sep 22, 2009 | 1:24 pm
#3
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I guess it depends. I have not had any issues with points posting from most international locations I have visited anywhere in the world. The only exception I have had with points posting is from some of my London stays. And I haven't been to London in over a year, so I can't comment if anyone has recently had issues there or not. BTW, I've stayed at Marriotts in Australia, Asia, Europe, Africa and South America. And outside of my London trips, no posting issues.
But flyerwife's recommendation to check proper credit is always a good suggestion.
But flyerwife's recommendation to check proper credit is always a good suggestion.
Sep 22, 2009 | 2:44 pm
#4
Join Date: Aug 2009
Programs: MR rewards
Posts: 272
I stayed in many hotels around the world there is no problems except with Marriott milan they gave me 100 points only only for 3 nights with around 150 USD per night i contact them many time without any result so i contact USA number they fix every thing after 2 month.
london the fastest to add points to the account monaco it take them 1 month to add the points
london the fastest to add points to the account monaco it take them 1 month to add the points
Sep 22, 2009 | 4:04 pm
#5
Join Date: Jan 2004
Location: Pennsylvania
Posts: 8,142
I am trying to decide between Starwood, Priority Club or Marriott for most of my business. I have a friend who travels internationally a lot and he says that he has problems with Marriott points posting to his account, especially when the room was paid in foreign currency.
Has anyone else had this problem? And if you have, is it unique to Marriott, or is it something I'll need to watch with any program I choose? Thanks.
Has anyone else had this problem? And if you have, is it unique to Marriott, or is it something I'll need to watch with any program I choose? Thanks.
Bobette
Jul 6, 2011 | 11:06 am
#6
Join Date: Jan 2005
Posts: 652
Has anybody had problems in the past week with MR points posting. I have had three different stays at three different properties not post nor have I received the emailed folio.
Jul 6, 2011 | 3:37 pm
#7
Join Date: Apr 2004
Posts: 136
Yes, but I am talking domestic and not international. This has been going on with my account for at least 2 months.
Jul 6, 2011 | 3:48 pm
#8
Join Date: Jun 2010
Posts: 47
I completed a stay last Wednesday (one week ago) and it still has not posted as of an hour ago. I tried to call MR regarding another matter and was going to ask them about this but I got a recorded message saying that due to high call volume there was a seventeen minute wait and I opted not to wait. So maybe they are having problems with their system.
Jul 6, 2011 | 3:55 pm
#9
Join Date: Jun 1999
Location: NYC/LA
Programs: DL DM, UA Silver, Marriott Titanium/LTP, Hilton Diamond
Posts: 9,798
Same here.
I had an award stay from Sunday night which DID show up in my account (with 0 nights credit and 0 points, of course). However, a revenue stay from Saturday night has not posted and I have not received the e-mail folio either.
Both stays were domestic CY properties.
I had an award stay from Sunday night which DID show up in my account (with 0 nights credit and 0 points, of course). However, a revenue stay from Saturday night has not posted and I have not received the e-mail folio either.
Both stays were domestic CY properties.
Jul 6, 2011 | 7:04 pm
#10
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Haven't had a string like that before.
Jul 6, 2011 | 8:45 pm
#11
Join Date: Jan 2011
Location: Chs
Programs: Bonvoy LT Plat , HH Diamond , IHG Spire
Posts: 134
My points posted and I received my e folio today from a last Thursday stay. It normally takes 48 hours.
Jul 7, 2011 | 9:14 am
#12
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,078
If I run into the problem it's usually an overseas property. You do have to fax in the folio (as I did this morning), which is irritating, but MR is pretty good about posting them then.
Cheers.
Cheers.
Jul 7, 2011 | 9:29 am
#13
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Jul 7, 2011 | 10:41 am
#14
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Marriott had a system wide glitch and points didn't post for any stays that had checkout dates between June 28 and July 1. (Source: Marriott CSR) If this applies to you, then you should call Marriott Rewards and be prepared to Fax in the folio of your stay.
Jul 7, 2011 | 11:00 am
#15
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.6MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; DL GLD, HYA GLOB
Posts: 4,905
I had a stay Jun 28-29 and it posted normally, though without the 500-point welcome bonus (which happens frequently). A simple call (just one minute wait for an agent yesterday, in contrast to what others have reported) fixed this.