Any problems with points posting?
 

I am trying to decide between Starwood, Priority Club or Marriott for most of my business. I have a friend who travels internationally a lot and he says that he has problems with Marriott points posting to his account, especially when the room was paid in foreign currency.

Has anyone else had this problem? And if you have, is it unique to Marriott, or is it something I'll need to watch with any program I choose? Thanks.

Marriott has always had a problem with posting of international stays. If you are traveling domestically, my experience has been much, much better.

No matter where you travel, it's always a good idea to double check that you get proper credit for all points/miles/stays. One omission can be quite costly.

I guess it depends. I have not had any issues with points posting from most international locations I have visited anywhere in the world. The only exception I have had with points posting is from some of my London stays. And I haven't been to London in over a year, so I can't comment if anyone has recently had issues there or not. BTW, I've stayed at Marriotts in Australia, Asia, Europe, Africa and South America. And outside of my London trips, no posting issues.

But flyerwife's recommendation to check proper credit is always a good suggestion.

I stayed in many hotels around the world there is no problems except with Marriott milan they gave me 100 points only only for 3 nights with around 150 USD per night i contact them many time without any result so i contact USA number they fix every thing after 2 month.

london the fastest to add points to the account monaco it take them 1 month to add the points

I've had the problem of points not posting every time I've stayed at the Paris Marriott. But, in all fairness, I did have a problem with Hilton too (internationally).

Bobette

Has anybody had problems in the past week with MR points posting. I have had three different stays at three different properties not post nor have I received the emailed folio.

Yes, but I am talking domestic and not international. This has been going on with my account for at least 2 months.

I completed a stay last Wednesday (one week ago) and it still has not posted as of an hour ago. I tried to call MR regarding another matter and was going to ask them about this but I got a recorded message saying that due to high call volume there was a seventeen minute wait and I opted not to wait. So maybe they are having problems with their system.

Same here.

I had an award stay from Sunday night which DID show up in my account (with 0 nights credit and 0 points, of course). However, a revenue stay from Saturday night has not posted and I have not received the e-mail folio either.

Both stays were domestic CY properties.

Not in the past week, but last month. Three stays in row. Two paid, one award. The nights posted as they were supposed to (except the Award stay) and I received the points for the cost of the nights. BUT, I didnt get any points for incidentals. I faxed everything in and it was corrected in 24 hours.

Haven't had a string like that before.

My points posted and I received my e folio today from a last Thursday stay. It normally takes 48 hours.

If I run into the problem it's usually an overseas property. You do have to fax in the folio (as I did this morning), which is irritating, but MR is pretty good about posting them then.

Cheers.

No you don't. Instead, you can email your folio to [email protected] as per the post from the Marriott Concierge at http://www.flyertalk.com/forum/12093985-post4.html. The first email address cited in this post is no longer in use.

Marriott had a system wide glitch and points didn't post for any stays that had checkout dates between June 28 and July 1. (Source: Marriott CSR) If this applies to you, then you should call Marriott Rewards and be prepared to Fax in the folio of your stay.

I had a stay Jun 28-29 and it posted normally, though without the 500-point welcome bonus (which happens frequently). A simple call (just one minute wait for an agent yesterday, in contrast to what others have reported) fixed this.