Any problems with points posting?
 

I am trying to decide between Starwood, Priority Club or Marriott for most of my business. I have a friend who travels internationally a lot and he says that he has problems with Marriott points posting to his account, especially when the room was paid in foreign currency.

Has anyone else had this problem? And if you have, is it unique to Marriott, or is it something I'll need to watch with any program I choose? Thanks.

Marriott has always had a problem with posting of international stays. If you are traveling domestically, my experience has been much, much better.

No matter where you travel, it's always a good idea to double check that you get proper credit for all points/miles/stays. One omission can be quite costly.

I guess it depends. I have not had any issues with points posting from most international locations I have visited anywhere in the world. The only exception I have had with points posting is from some of my London stays. And I haven't been to London in over a year, so I can't comment if anyone has recently had issues there or not. BTW, I've stayed at Marriotts in Australia, Asia, Europe, Africa and South America. And outside of my London trips, no posting issues.

But flyerwife's recommendation to check proper credit is always a good suggestion.

I stayed in many hotels around the world there is no problems except with Marriott milan they gave me 100 points only only for 3 nights with around 150 USD per night i contact them many time without any result so i contact USA number they fix every thing after 2 month.

london the fastest to add points to the account monaco it take them 1 month to add the points

I've had the problem of points not posting every time I've stayed at the Paris Marriott. But, in all fairness, I did have a problem with Hilton too (internationally).

Bobette

Has anybody had problems in the past week with MR points posting. I have had three different stays at three different properties not post nor have I received the emailed folio.

Yes, but I am talking domestic and not international. This has been going on with my account for at least 2 months.

I completed a stay last Wednesday (one week ago) and it still has not posted as of an hour ago. I tried to call MR regarding another matter and was going to ask them about this but I got a recorded message saying that due to high call volume there was a seventeen minute wait and I opted not to wait. So maybe they are having problems with their system.

Same here.

I had an award stay from Sunday night which DID show up in my account (with 0 nights credit and 0 points, of course). However, a revenue stay from Saturday night has not posted and I have not received the e-mail folio either.

Both stays were domestic CY properties.

Not in the past week, but last month. Three stays in row. Two paid, one award. The nights posted as they were supposed to (except the Award stay) and I received the points for the cost of the nights. BUT, I didnt get any points for incidentals. I faxed everything in and it was corrected in 24 hours.

Haven't had a string like that before.

My points posted and I received my e folio today from a last Thursday stay. It normally takes 48 hours.

If I run into the problem it's usually an overseas property. You do have to fax in the folio (as I did this morning), which is irritating, but MR is pretty good about posting them then.

Cheers.

No you don't. Instead, you can email your folio to [email protected] as per the post from the Marriott Concierge at http://www.flyertalk.com/forum/12093985-post4.html. The first email address cited in this post is no longer in use.

Marriott had a system wide glitch and points didn't post for any stays that had checkout dates between June 28 and July 1. (Source: Marriott CSR) If this applies to you, then you should call Marriott Rewards and be prepared to Fax in the folio of your stay.

I had a stay Jun 28-29 and it posted normally, though without the 500-point welcome bonus (which happens frequently). A simple call (just one minute wait for an agent yesterday, in contrast to what others have reported) fixed this.

In order to forward a e-folio to [email protected], one would need to receive one. I find that on stays that don't post I don't receive an e-folio. I also don't see a big difference in time required on my end between faxing a folio & scanning a folio & then emailing it. Perhaps on their end, if there's someone dedicated to the stay.add email.

On the times when Plat amenity 500 points don't post, just calling MR gets that added easily.

Cheers.

Why should we have to fax in the folio of our stay. Especially when it is
their problem. They should be able to see the stay in their system as they
get a copy of every folio from every property every night. And even if they
can't see a particular stay in their system they should call the property and
request a copy of the folio. Why should the guest (customer) be put to
the inconvenience of faxing the folio to them?

Please let us know what Marriott's answers are to your questions.

I emailed [email protected] to get my stay posted. Some of us don't have access to a fax machine when we are traveling but easily can get a document scanned. Faxes are soon going to be as extinct as wired Ethernet connections at hotels.

Exactly! It's THEIR fault and they can do a recovery program to post the missing stays automatically. My checkout on 6/30 did not post either.

I haven't called them yet but as I recall now a couple of years ago I had a stay that wasn't posted and I called MR and they told me to fax them a copy of the folio and I told them no way. They said the property did not send them a copy of the folio so I gave them all the details and told them to call the property and have them fax the folio to MR. They said they couldn't do that and I said give me your supervisor. Supervisor said I had to fax folio and I said no way. I told the supervisor that if I didn't get my stay posted within 72 hours, I would be faxing Bill Marriott and not MR. Supervisor said do what you have to and I hung up. Long story short. Stay was posted next morning. People need to stand up for their rights. Why should we have to do the work of lazy employees? It would be a different story if it was my fault but it was NOT and I don't believe it is necessary as a customer to have to put up with lazy or incompetent employees. Sometimes this method works with companies and sometimes it does not but nothing ventured nothing gained.

In addition to above dates, I have a July 2 C/I July 3 C/O stay that has not posted.

I stayed at a REN hotel during the outage time and my points/stay showed up on my account a couple of days afterwards.

Well now we know your method & if works for you fine. Some of us choose to do it a different way & not get so worked up about it. To each their own.

Cheers.

Within 24 hours, Marriott responded to my email as follows:

Dear XXXXX,

Thank you for contacting Marriott Rewards regarding your missing stay. I hope that you enjoyed your visit with us. I see you are a Silver Elite member. Thank you for your valued loyalty and continued patronage.

I have added all eligible credit to your Marriott Rewards account from your stay at the ****** Marriott Marquis arriving on June 27, 2011. You will see this credit reflected on your online account summary at MarriottRewards.com within 48-72 hours, as well as on your next Marriott Rewards account statement.

If we can be of further assistance, we invite you to reply to this email.

Thank you for choosing Marriott.

Sincerely,

********
Internet Correspondence Specialist
Marriott Rewards Guest Services

For those who prefer not to fax, an email request is just as effective.

Bob, I was not implying that email wouldn't work. Hope you didn't take it that way. There are two methods - email & fax (well 3, if you consider phone for the 500 points arrival gift - they don't need email or fax for that) - and both are valid.

The few times points don't post for me I find out when I return to the office, as I don't usually check when traveling. So faxing is pretty simple & takes about the same time as scanning & then emailing. Of course if I could get my scanner to work properly I might change my mind :p :D Unless I need the points immediately I don't bother trying to get points added when on the road. But I also understand that others find scanning/emailing easier.

Cheers.