Phony Marriott Rate Guarantee
Apr 15, 2009 | 8:32 pm
#17
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Something tells me some details are missing....
What dates did you look? Just curious...
What dates did you look? Just curious...
Apr 16, 2009 | 10:51 am
#18
Original Poster
Join Date: Apr 2009
Posts: 24
something seems odd here...it's rare that those websites should be lower (not that it doesn't happen at times)...I'm not sure why a reservation agent would risk their position by directing a guest to another channel...Mr. Marriott firmly believes all channels should offer the same rate for the same type of product (hense the guarantee)
Apr 16, 2009 | 11:01 am
#20
Original Poster
Join Date: Apr 2009
Posts: 24
LNF works great, I can assure you there are no massive problems, I use it all the time.
Q to the OP: there are specific rules and it can very well be that hotels.com will not qualify for this specific claim. Only claims within the US and Canada are easy to get through; other countries have more stringent rules attached.
Q to the OP: there are specific rules and it can very well be that hotels.com will not qualify for this specific claim. Only claims within the US and Canada are easy to get through; other countries have more stringent rules attached.
Apr 16, 2009 | 2:47 pm
#21
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
Well, you've been given duff information then. If there is a rate on Hotels.com which is cheaper than on Marriott.com and all the various T&C's of the Look No Further guarantee are met, the claim will be approved.
Apr 16, 2009 | 3:45 pm
#22
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,286
If in the next 24 hours you find a lower rate for the same hotel, room type and reservation dates, submit a claim form. You may search anywhere for a lower rate, provided that a claim form is submitted at least 24 hours before your scheduled arrival date.
https://www.marriott.com/hotel-rates/travel.mi
https://www.marriott.com/hotel-rates/travel.mi
Apr 16, 2009 | 4:04 pm
#23
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
dugar -
have to go with the majority here. I have successfully filed LNF multiple times; from outside web sites as well as using the some of the codes located in the sticky at the top of this forum. hotels.com is one of the ones I have used.
if hotels.com wanted you to pre-pay; doesn't qualify. if they do not, it does. if they do not want you to pre-pay, and all other criteria for LNF are also met - re-file.
I had to do that once. On the second go-around, it was accepted. No one is perfect.......
have to go with the majority here. I have successfully filed LNF multiple times; from outside web sites as well as using the some of the codes located in the sticky at the top of this forum. hotels.com is one of the ones I have used.
if hotels.com wanted you to pre-pay; doesn't qualify. if they do not, it does. if they do not want you to pre-pay, and all other criteria for LNF are also met - re-file.
I had to do that once. On the second go-around, it was accepted. No one is perfect.......
Apr 16, 2009 | 5:40 pm
#24
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Apr 16, 2009 | 6:12 pm
#25
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Apr 16, 2009 | 6:13 pm
#26
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
One word. LAZY. Reservation agents are not at the top of the pay scale and are not always as devoted to the barely above min wage job as you make them out to be. Many are very good and dedicated, but the pay scale does not always bring in the reservationist career seekers.
Apr 16, 2009 | 6:45 pm
#27
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,286
>>> Marriott Concierge can you please confirm for our newbie that hotels.com is a site that can be used as a comparison for LNF guarantee.
Apr 16, 2009 | 7:27 pm
#28
Join Date: May 2005
Location: JFK/LGA
Programs: UA
Posts: 89
From the Q&A (https://www.marriott.com/hotel-rates/faqs.mi):
10. Can I submit a claim based upon a lower rate found on any Web site?
Most Internet Web sites are included in Marriott's Look No Further Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the Web site must be one in which you can complete the transaction on the site. Opaque providers of hotel rooms, such as Priceline.com and Hotwire.com, that do not reveal the hotel brand name until after you have pre-paid your hotel room do not qualify for the guarantee.
10. Can I submit a claim based upon a lower rate found on any Web site?
Most Internet Web sites are included in Marriott's Look No Further Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the Web site must be one in which you can complete the transaction on the site. Opaque providers of hotel rooms, such as Priceline.com and Hotwire.com, that do not reveal the hotel brand name until after you have pre-paid your hotel room do not qualify for the guarantee.
Apr 16, 2009 | 8:54 pm
#29
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,700
Maybe you missed the OP's posting....
Apr 16, 2009 | 9:25 pm
#30
Original Poster
Join Date: Apr 2009
Posts: 24
Friends.....(five postings here above.)
Note: I have it IN WRITING from MC that Hotels.com does not qualify for the rate match. From Mr. James White of Internet Customer Care. In writing. Would be glad to post the email from MC if there is a way to do that on flyertalk. Additionally I have appealed twice to the customer care folks. They all advise that there is no match for any of the mentioned websites. Perhaps because it was PVG and not a domestic location, or whatever.....but MC says no way to hotels.com. Period.
Note: I have it IN WRITING from MC that Hotels.com does not qualify for the rate match. From Mr. James White of Internet Customer Care. In writing. Would be glad to post the email from MC if there is a way to do that on flyertalk. Additionally I have appealed twice to the customer care folks. They all advise that there is no match for any of the mentioned websites. Perhaps because it was PVG and not a domestic location, or whatever.....but MC says no way to hotels.com. Period.