dugar -
have to go with the majority here. I have successfully filed LNF multiple times; from outside web sites as well as using the some of the codes located in the sticky at the top of this forum. hotels.com is one of the ones I have used.
if hotels.com wanted you to pre-pay; doesn't qualify. if they do not, it does. if they do not want you to pre-pay, and all other criteria for LNF are also met - re-file.
I had to do that once. On the second go-around, it was accepted. No one is perfect.......