Originally Posted by
Crazyhotelguy
One word. LAZY. Reservation agents are not at the top of the pay scale and are not always as devoted to the barely above min wage job as you make them out to be. Many are very good and dedicated, but the pay scale does not always bring in the reservationist career seekers.
having spent a fair amount of time interacting with reservation agents I personally dont believe this is the case...MI has a very strong quality control and training program-not saying it couldn't be the case but wouldn't be even close to being the norm