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Old Dec 10, 2008 | 6:37 pm
  #31  
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Count me as another one who stopped staying at a FS (Tampa Westshore) once they pulled the scrambled eggs from the breakfast in the CL. There are just too many other hotels, both Marriott run and other chains, that still offer the full breakfast to every guest, to stay in a hotel where you only get a partial breakfast and are supposed to smile and say thank you.

Especially now that the Hilton Garden Inn has opened close to the airport and, as is typical, offers Diamond members a free cooked to order breakfast.
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Old Dec 10, 2008 | 7:05 pm
  #32  
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Originally Posted by NWA-PLAT
I've been in the Bangkok Marriott Resort & Spa lounge every day this week. They have certainly not downgraded anything.
What an awesome lounge!
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Old Dec 10, 2008 | 7:06 pm
  #33  
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Originally Posted by Cargojon
FS Marriott Hunt Valley, MD
This location is across the street from my house!
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Old Dec 21, 2008 | 10:06 am
  #34  
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I stayed at the GSP Marriott on December 17. This was my first time here, so I don't have any point of reference in regarding downgrades at the Concierge Lounge at this property, but the food/drink offerings seemed to be pretty good. A hot dish with usual accompaniments at dinner, plus a nice dessert selection. In the AM there were fresh scrambled eggs along with bacon and sauasge, along with the expected offerings.

If Marriott really wanted to cut down on CL expenses and improve the guest experience for those who were entitled to be there, it would eliminate the freeloading, like the group of seven people who walked in around 8:00 PM for dessert. Although I can't say it definitively, these folks gave me the distinct impression that they had never seen the inside of a CL before this particular night. At a minimum the lounge attendant should ask everyone to sign in, as this might be a way to cull the herd.
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Old Dec 21, 2008 | 10:29 am
  #35  
 
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Funny, I have cut back my Marriott stays the second half of the year to get my SPG and HH status.

I took a vacation last week to San Juan. The lounge was nice, even though they STRICTLY enforced the no food removed from lounge rule.

They had scrambled eggs in the morning, but they were DEFINITELY powdered. It looked like tofu cubes. There was NO resemblance to true eggs.
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Old Dec 21, 2008 | 4:01 pm
  #36  
 
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Marriott is having some extremely tough times right now. There was just a corporate mandated salary cut at each property. I know at one particular property 3 full time salaried employees lost their jobs this week... 2 of them had been with the company over 10 years.

I ALSO know that any time you want something that isn't in the concierge lounge you should let the attendant know. If you're unhappy let the MOD (manager on duty) know of your displeasure. This type of stuff can't be rectified without CLEAR communication.

The Marriott moto has been and always will be that they know no bounds when it comes to satisfying guests. ESPECIALLY platinum and gold guests. I know the argument can be made that people shouldn't HAVE to ask. but ask yourself this... if you make an entire crock of oatmeal and only 1 person eats it 5 out of 7 days a week do you continue to throw away money by making oatmeal that gets tossed?
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Old Dec 21, 2008 | 10:28 pm
  #37  
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I've been told that business has, at some properties, fallen below the post 9-11 period. At a hotel I often frequent, the occupancy rate was hovering around twenty percent. One morning, they didn't open the breakfast buffet -(the fantastic one in the dining room) - simply couldn't justify it on a cost basis. Servers, some who I've known at the property for years, have had their hours cut back to one or two shifts a week. No, I agree, this isn't the best time to be so critical - hopefully, we can still survive without our oatmeal and scrambled eggs. When better times return, I hope that those employees who are just barely getting by get their hours restored before we see the missing food items restored. There is such a thing as priorities. Parenthetically, we seem to be getting megabonus after megabonus. Doesn't a couple hundred thousand points in megabonuses mean anything to the folks who are so concerned over the devaluation of the points? For myself, I seem to get more points in bonuses and promotions than for the pure "revenue" kind. While the lounge breakfasts may not be quite as good and though it may take some more points to get to some places, I still believe that Marriott rewards is a great program.
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Old Dec 22, 2008 | 7:20 am
  #38  
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I recently stayed at the Hollywood Renaissance, and although breakfast in the lounge was good, there was nothing in the evenings except for nuts and some sort of sweet cakes. Very disapointing.
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Old Dec 22, 2008 | 8:35 am
  #39  
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Originally Posted by kymbakitty;
I learned EARLY on that there is a HUGE difference between the Homewood Suites and the RI, even if the rooms are basically identical. There is a world of difference in the food they serve. Homewood Suites goes above and beyond in that category in most cases.

Dawn
Do the Homewood Suites offer separate bedrooms? That is one of the only reasosns that I stay with Marriott. With 2 small kids, I like the ability to redeem points and stay at a Residence Inn with at least one separate bedroom.
I thought Homewood Suites did not offer this. If they do, in the light of recent program changes, it is good bye Marriott.

Last edited by pbiflyer; Dec 22, 2008 at 9:01 am
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Old Dec 22, 2008 | 9:16 am
  #40  
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Originally Posted by pbiflyer
Do the Homewood Suites offer separate bedrooms? That is one of the only reasosns that I stay with Marriott. With 2 small kids, I like the ability to redeem points and stay at a Residence Inn with at least one separate bedroom.
I thought Homewood Suites did not offer this. If they do, in the light of recent program changes, it is good bye Marriott.
I'm fairly certain that HS only has 1 and 2 bedroom suites available, no studios. But this could be based on my limited experience and aging memory. Go to the sites and check it out, I think each hotel puts a out floor map.
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Old Dec 22, 2008 | 1:00 pm
  #41  
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Originally Posted by megtravels
Gently point out the "Spirit to Serve " which is given to ALL associates and is in the rooms in FS hotels....Karl Kilburgm when he was an F&B director I think, took oatmeal off the menu as the hotel didn't see it. Mr Marriott senior said "Oatmeal is NOT negotiable"....I really should carry a copy of this book with me, but i pointed it out to a hotel when they ran out with 2 hours of breakfast to go (select service hotel...) they said it takes too long to make..i said too bad. Went to the manager, quoted the book and had oatmeal 5 minutes later.....

BTW the SHS O'Scare is just WEIRD!!!! Close to the El and O'Scare, but...WEIRD (ok so it was an office..) i didn't love it....spent most of my time in THAT part of town at the Suites, Courtyard or RI.
Actaully I kind of liked it...although I spent less that 12 hours there total. What was nice was that they had adequeate breakfast area seating even though it gets fricking crowded at 7 am....although the parking thing due to construction sucked.

what's pretty sad as I sit and think about it is that all SHS's offer eggs and sausage for breakfast yet some concierge lounges at FS Marriotts do not.
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Old Dec 22, 2008 | 5:18 pm
  #42  
 
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One other thing that is important to remember... Although the "spirit to serve" is definitely Mr. Marriott's moto... it is also important to remember that he has always said we need to first take care of our associates, and in turn, they will take care of the guests. When the company is cutting back hours and salaried employees it's pretty difficult to whine about not getting your morning oatmeal or evening celery stick.
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Old Dec 22, 2008 | 5:44 pm
  #43  
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Originally Posted by ambrummer
One other thing that is important to remember... Although the "spirit to serve" is definitely Mr. Marriott's moto... it is also important to remember that he has always said we need to first take care of our associates, and in turn, they will take care of the guests. When the company is cutting back hours and salaried employees it's pretty difficult to whine about not getting your morning oatmeal or evening celery stick.

Except that I'm still paying the same $169 per night for the "services" I bargained for at the beginning of the year. If there are less people, cut back on the total but the amount per guest should remain constant, its basic math...

I think the greed in rising rates far greater than inflation over the last few years has caught up to them big time. SHS Overland Park from $84 to $139 in 3 years? C'mon. So no sympathy here except for the few decent rank & file employees of this mismanaged corporation.

How does MI dictate personnel cuts if all the locations are franchised?
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Old Dec 22, 2008 | 7:22 pm
  #44  
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I want to add the Lincoln, NE Cornhusker Marriott to the list that has not made cuts. Excellent breakfast and service in the concierge lounge last week (including great eggs, bacon and oatmeal in addition to a great array of cold choices; excellent selection of baked goods and breads) and a suite upgrade^
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Old Dec 22, 2008 | 8:13 pm
  #45  
 
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Couple comments.....

Omaha Regency no snacks at night, breakfast was down from the past. I did not see oatmeal.

marriott has continued to raise prices since 9-11, most of the cities i go to i see hilton/hyatt lower prices, but i continue to pay the marriott prices. 2009 might see a change.
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