Marriott is having some extremely tough times right now. There was just a corporate mandated salary cut at each property. I know at one particular property 3 full time salaried employees lost their jobs this week... 2 of them had been with the company over 10 years.

I ALSO know that any time you want something that isn't in the concierge lounge you should let the attendant know. If you're unhappy let the MOD (manager on duty) know of your displeasure. This type of stuff can't be rectified without CLEAR communication.

The Marriott moto has been and always will be that they know no bounds when it comes to satisfying guests. ESPECIALLY platinum and gold guests. I know the argument can be made that people shouldn't HAVE to ask. but ask yourself this... if you make an entire crock of oatmeal and only 1 person eats it 5 out of 7 days a week do you continue to throw away money by making oatmeal that gets tossed?