Thermostat Does Not Work
Mar 18, 2008 | 2:24 pm
#1
Original Poster
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
Thermostat Does Not Work
I am staying at the La Concha, A Renaissance Resort here in SJU. In my room, the thermostat is completely out of order thus leaving me without the ability to change temperatures. I reported this to the hotel and they said to call them when I want the temperature changed. I did this once and it took an hour. Should I report this to customer care? compensation? I am really getting tired of a freezing room all through the day and night and being told that there is nothing they can do just to "call them EVERY SINGLE time I want the temperature changed."
Mar 18, 2008 | 2:30 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2003
Location: Wyoming
Posts: 31,103
I'm not into the entire "compensation?" thing but I'd ask to change rooms. If that didn't work I'd check out and find another hotel.
Mar 18, 2008 | 3:24 pm
#3
Join Date: Jul 2004
Programs: AA - Exec Plat, Marriott Platinum Premiere; Lifetime Platinum;
Posts: 484
I'm with annerj...this isn't rocket science, ask to change rooms...if they're sold out and nothing else around change hotels...from your profile you're in 3 other hotel programs...
Mar 18, 2008 | 3:28 pm
#4
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hi OPFlyer,
A cold room is not very enjoyable. Personally, I would ask to change rooms (as others have mentioned). I hope everything works out for you.
Kind regards,
Drew
A cold room is not very enjoyable. Personally, I would ask to change rooms (as others have mentioned). I hope everything works out for you.
Kind regards,
Drew