I am staying at the La Concha, A Renaissance Resort here in SJU. In my room, the thermostat is completely out of order thus leaving me without the ability to change temperatures. I reported this to the hotel and they said to call them when I want the temperature changed. I did this once and it took an hour. Should I report this to customer care? compensation? I am really getting tired of a freezing room all through the day and night and being told that there is nothing they can do just to "call them EVERY SINGLE time I want the temperature changed."