On Command Video Is Terrible
Jan 24, 2008 | 12:05 pm
#1
Original Poster
Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
On Command Video Is Terrible
That company(On Command - movies in rooms) has really gone seriously downhill. 
Last week I was at a f/s Marriott. During On Command's "supposed" download of new movies, they managed to delete at least 10 movies, and completely failed to add a single new film.
When I mentioned it to Engineering, they said they called OC, and OC admitted the download did not work, and they would "reattempt" it.
Its now 1 week later, and nothing has been accomplished. Amazing....
No wonder their revenue for Q4 2007 was down:
Last week I was at a f/s Marriott. During On Command's "supposed" download of new movies, they managed to delete at least 10 movies, and completely failed to add a single new film.
When I mentioned it to Engineering, they said they called OC, and OC admitted the download did not work, and they would "reattempt" it.
Its now 1 week later, and nothing has been accomplished. Amazing....
No wonder their revenue for Q4 2007 was down:
Jan 24, 2008 | 6:07 pm
#2
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,443
That company(On Command - movies in rooms) has really gone seriously downhill.
Last week I was at a f/s Marriott. During On Command's "supposed" download of new movies, they managed to delete at least 10 movies, and completely failed to add a single new film.
When I mentioned it to Engineering, they said they called OC, and OC admitted the download did not work, and they would "reattempt" it.
Its now 1 week later, and nothing has been accomplished. Amazing....
No wonder their revenue for Q4 2007 was down:
Last week I was at a f/s Marriott. During On Command's "supposed" download of new movies, they managed to delete at least 10 movies, and completely failed to add a single new film.
When I mentioned it to Engineering, they said they called OC, and OC admitted the download did not work, and they would "reattempt" it.
Its now 1 week later, and nothing has been accomplished. Amazing....
No wonder their revenue for Q4 2007 was down:
Those ba$tards.
I think you meant for the quotes to be around "download" as opposed to "supposed"...just a hunch.
Jan 24, 2008 | 8:45 pm
#3
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,625
Jan 24, 2008 | 9:12 pm
#4
Join Date: Apr 2007
Posts: 2
In Room Entertainment
I often rent movies as well and usually disappointed. Curious if anyone had an opinion of which was the best in room entertainment supplier and what features we think should be in the hotels. Why can't they come up with a better solution?
Jan 24, 2008 | 10:50 pm
#5
Join Date: Aug 2005
Location: ORD, MKE, MDW
Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,
Posts: 1,844
I have no complaints and no problems with OC. I simply never order the pay stuff!