I reserved a room for my daughter on points. As it turned out her travel did not allow her to stay in the room - she had to go to another town. She didn't call to cancel and now my credit card was charged for a night's stay at the hotel. I didn't get the points back. Hope charging for non canceled points night is not standard practice, I would prefer to lose the points than be charged the money. I don't want to have her pay either

Any similar experiences?

When an award reservation is made, the T&Cs state that if the reservation is not cancelled before the cancellation deadline, the CC you provided during the reservation will be charged a fee which I do believe is the rate and taxes for one night's stay.

I have never had an award reservation that I didn't cancel before the deadline, so I haven't dealt with this personally. You should be able to get your points back, but you may not be as lucky getting your payment back. The T&Cs are pretty clear that the CC would be charged. So basically, you are at the mercy of the hotel management and their willingness to "break" the rules for you. You might call and throw yourself on their mercy, but don't expect too much on this.

I doubt many people have run into this situation. Most of us valued the points more and would simply cancel the reservation before 6PM the day of and make sure we get the points back and don't get charged.

The hotel gets a very minimal return from MR for standard rewards, basically I believe enough to cover housekeeping. I've seen folios at check-out where as little as $11.00 has been charged. But I believe hotels are contractually bound to Marriott to alot a certain number of rooms to Standard Rewards. So, if there is a no-show, the hotel loses the ability to sell the room to a paying customer, and isn't able to collect from MR. Thus the reason for the guarantee. I too have never, not cancelled" a room. But I would also speculate MR is not required to refund points, especially when they find out you gifted them, but left in your name. Sounds like your daughter needs to learn a travel lesson.

Let me see if I understand the OP correctly: Her credit card was charged for the night AND the points were kept. No way.I totally understanding charging the CC since that is clear in the T & C. This gave the property it's money for not being able to rerent the room, and made the property whole. But keeping the points on top of that? Unless I am missing something, and I am sure someone here will let me know if I am, there is no justification for taking the additional step of keeping the points. If the OP has not done so, the OP should call the Rewards number and explain that her CC was charged for the night and that the points were, in effect, not used.

Ok if T&C say I will be charged I will need to pay and will call to get back my miles. Does seem strange that the hotel doesn't just keep the points and not charge for the night. What does the not being able to rent the room have to do with this. If someone paid with points and was in the room they couldn't rent