Curious Marriott Lurker-
Jun 10, 2007 | 11:53 am
#46
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
I think this one is based on availability. Perhaps they could not get 3 rooms up there for all the dates. Upgrades etc. get a little tricky the longer the stay. IE if you are booked for fri, sat and sun, Sat night might be the only night not available. There are so many variables involved in this scenario, I hope my answer helps.
Jun 10, 2007 | 9:19 pm
#47
Join Date: Feb 2007
Location: LAX
Programs: Airline Free Agent/MR Gold/ HH Diamond/National/MGM/Amex
Posts: 662
Random questions GM, what are the GSS scores like at your hotel? Feel free to PM me if your not comfortable putting them on here.
Cheers
Bret
Cheers
Bret
Jun 11, 2007 | 10:08 pm
#48
Original Poster
Join Date: Jun 2007
Location: Somewhere in this world
Posts: 37
Jun 12, 2007 | 7:34 am
#49
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
Since it is obvious that this is a manager who cares,and sees Marriott elites(Marriotts best customers)as something to be valued rather than be treated as pests(The Marriott norm) I am sure his guest survey score are through the roof.
Thank you for caring GM4Marriott
Thank you for caring GM4Marriott
Jun 13, 2007 | 10:06 am
#50
Join Date: Nov 2000
Location: UA 1K MM+, Marriott Platinum
Posts: 252
If you perceive Marriott's as so bad, why do you even bother to become involved in Marriott?
Just curious.
Just curious.
Jun 13, 2007 | 2:53 pm
#51
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
not sure who your post was geared at UAL but for me I'm forced to use a lot of Marriott properties due to my work and the agreements that we have for the areas I travel too.. so for me, I can't leave unless we dump MR
Jun 13, 2007 | 2:56 pm
#52
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
Jun 14, 2007 | 3:20 pm
#53
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
Because Marriott at one time was a well run orginization-and I have over 500.000 MR points garnered during the 4 years I have been staying with them-so there is investment(more so on my part than on Marriotts lately)in the program-less this year than in last.
Jun 14, 2007 | 9:27 pm
#54
Join Date: Feb 2007
Location: LAX
Programs: Airline Free Agent/MR Gold/ HH Diamond/National/MGM/Amex
Posts: 662
Honest question for you then. I understand some of the rants on the customer side of Marriott (now that Im the traveller and not the employee), but Ive noticed about the same number of problems at other chains as well. .... happens i guess. But what is it that makes Marriott such a turn-off for you? Is it the int'l customer service? reservations? the actual people at the hotel? And do you treat the people at the hotel with the same level of comtept that which you post on the MR board (hopefully not)?
Jun 14, 2007 | 9:54 pm
#55
Join Date: Aug 2004
Location: Raleigh, NC (RDU)
Programs: AA 1MM, Marriott LT Titanium, Hilton Diamond
Posts: 578
Wonderbret,
For me I love the people within Marriott for the most part, but what I am growing tired of is the increasingly rundown properties that I am encountering on an ever increasing basis. From the old TVs, to the extremely worn furniture, to the old fashioned air conditioning units on the outside of the room that some assinine architect decided to place directly next to the "desk" so it is impossible to work if it is on, and beyond.
There are many nicer properties in the same price range just about everywhere I go but the MR program and people keep me coming back. If Marriott properties keep on the downward spiral however I may make the move to the nicer chains in the future though.
--DD73
For me I love the people within Marriott for the most part, but what I am growing tired of is the increasingly rundown properties that I am encountering on an ever increasing basis. From the old TVs, to the extremely worn furniture, to the old fashioned air conditioning units on the outside of the room that some assinine architect decided to place directly next to the "desk" so it is impossible to work if it is on, and beyond.
There are many nicer properties in the same price range just about everywhere I go but the MR program and people keep me coming back. If Marriott properties keep on the downward spiral however I may make the move to the nicer chains in the future though.
--DD73
Jun 21, 2007 | 3:35 pm
#56
Join Date: Mar 2005
Location: RDU
Programs: Marriott PLT, Starwood, American Gold, Delta
Posts: 448
I'm sorry, I don't think this is a Marriott GM. Here's why:
1. title of post
2. excessive use of smileys
3. no understanding of Marriott policy re: use of boards
4. inability to answer questions
5. sentence structures a bit odd (just go back and read first sentence, first post)
6. spelling errors
7. too much time on this board, with this thread
8. not responding/participating in other threads (except one, where he asked if he was "needed")
I don't doubt poster might be employed by Marriott, but I really don't get the feel that they are GM.
1. title of post
2. excessive use of smileys
3. no understanding of Marriott policy re: use of boards
4. inability to answer questions
5. sentence structures a bit odd (just go back and read first sentence, first post)
6. spelling errors
7. too much time on this board, with this thread
8. not responding/participating in other threads (except one, where he asked if he was "needed")
I don't doubt poster might be employed by Marriott, but I really don't get the feel that they are GM.
Last edited by wintersummer; Jun 21, 2007 at 3:50 pm
Jun 22, 2007 | 11:57 am
#57
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,149
Bruce re-opened the thread after verifying, so that's good enough for me. Also in some of the PMs I've exchanged w/ the OP. Cheers.
PS - I don't get your 1-8 points implying the person isn't a GM. Heck, all of those could be attributed to most posting on this forum
PS - I don't get your 1-8 points implying the person isn't a GM. Heck, all of those could be attributed to most posting on this forum
Jun 28, 2007 | 12:41 am
#58
Original Poster
Join Date: Jun 2007
Location: Somewhere in this world
Posts: 37
Thanks Sharon.
Jun 28, 2007 | 12:54 am
#59
Join Date: Jun 2006
Location: Glasgow Scotland
Programs: Mucci Diamond Hairbrush.
Posts: 893
So glad to see you again GM4Marriott. ^
Jul 13, 2007 | 11:59 am
#60
Join Date: Mar 2005
Location: RDU
Programs: Marriott PLT, Starwood, American Gold, Delta
Posts: 448
Lurker - are you still around?
Lurker - I doubted you were a Marriott GM. Just curious here -are you still around?